Top 45 Dyson Jobs | SimplyHired

Global Customer Experience & Vendor Operations Manager
Dyson —New York, NY
- Office
- Senior level
- Communication skills
- Wellness program
- Commuter assistance
National Account Manager, Beauty (Direct eCommerce)
Dyson —New York, NY
- 5 years
- Office
- Analysis skills
- Wellness program
- Commuter assistance
Hourly Position Application
THE DYSON CORPORATION —Painesville, OH
- Overtime
- High school diploma or GED
- Assembly
- Ability to lift 50 pounds
- Health insurance
- Paid time off
Quick Apply
Associate Manager, eCommerce
Dyson —New York, NY
- Merchandising
- Mid-level
- Office
- Wellness program
- Commuter assistance
Head of Repair Experience - US, Canada & Mexico
Dyson —New York, NY
- Merchandising
- Office
- 8 years
- Wellness program
- Commuter assistance
Associate Category Marketing Manager, Beauty
Dyson —New York, NY
- Mid-level
- Office
- Bachelor's degree
- Wellness program
- Commuter assistance
8d
Associate Marketing Manager, Floorcare
Dyson —New York, NY
- Sales
- Mid-level
- Office
- Wellness program
- Commuter assistance
VP Finance, US and Canada (Market CFO)
Dyson —New York, NY
- CPA
- 11+ years
- Office
- Wellness program
- Commuter assistance
Profit Protection Business Partner
Dyson —New York, NY
- Microsoft Excel
- Microsoft Outlook
- Office
- Wellness program
- Commuter assistance
Reliability Engineer
Dyson —Chicago, IL
- Writing skills
- Mid-level
- Office
- Wellness program
- Commuter assistance
Forge Shop Operator
THE DYSON CORPORATION —Painesville, OH
- $18 - $20 an hour
- Forklift
- Ability to lift 50 pounds
- Hand tools
Quick Apply
Sales & Service Technician
Dyson —Seattle, WA
- Full-time
- 18 years or older
- Microsoft Outlook
- High school diploma or GED
- Wellness program
- Commuter assistance
Senior National Account Manager
Dyson —New York, NY
- 7 years
- Up to 50% travel
- Office
- Wellness program
- Commuter assistance
Expert
Dyson —Dallas, TX
- Weekends as needed
- 18 years or older
- High school diploma or GED
- 1 year
- Wellness program
- Commuter assistance
Inventory Control Manager
Dyson —Chicago, IL
- Office
- Analysis skills
- Supervising experience
- Wellness program
- Commuter assistance
8d
Head of Direct Retail
Dyson —New York, NY
- Nights as needed
- Up to 50% travel
- 5 years
- Merchandising
- Wellness program
- Commuter assistance
Sales & Service Site Technician
Dyson —San Francisco, CA
- Full-time
- 18 years or older
- Microsoft Outlook
- Mid-level
- Wellness program
- Commuter assistance
Sr. Manager, Marketplaces (Walmart)
Dyson —New York, NY
- Microsoft Word
- Microsoft Outlook
- Inventory management
- Wellness program
- Commuter assistance
Sr. Analyst, Sales Operations
Dyson —Chicago, IL
- Mid-level
- Office
- Analysis skills
- Wellness program
- Commuter assistance
Vice President of Marketing, US
Dyson —New York, NY
- Public speaking
- 11+ years
- Office
- Wellness program
- Commuter assistance
21h

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Global Customer Experience & Vendor Operations Manager

Dyson -
New York, NY

Apply Now

Job Details

Benefits

Wellness program
Commuter assistance
Health savings account
Caregiver leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Contractor management
Managing teams in a customer support role
Operations coordination
Customer satisfaction tracking
Process improvement
Incident Escalation
Frontline customer support management
Brand voice
Vendor performance improvement
Vendor relationship management
Vendor quality assurance
Senior level
Training
Call center management
Communication skills
Vendor performance monitoring
Service level agreement (SLA) management

Full Job Description

Summary

Salary:

104,800 - 131,000.00

Job Family:

Customer Care Enablement

Location:

United States - New York Office

About us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the role

The Global Customer Experience & Vendor Operations Manager is responsible for overseeing the day-to-day performance of one or more outsourced customer service sites, depending on the market and location. This role plays a critical part in ensuring that Dyson customers receive consistently excellent service with minimal effort, regardless of geography.

Working closely with the respective vendor teams on-site, the Delivery Manager ensures that operational execution is aligned with Dyson’s customer experience standards, and that performance is continuously monitored, optimized, and improved.

Key Responsibilities

Operational Oversight

Manage daily performance across assigned BPO site(s), ensuring delivery against KPIs and SLAs.
Monitor real-time metrics and trends to proactively address issues and optimize service levels.
Ensure operational consistency and adherence to Dyson’s customer experience expectations.

Vendor Collaboration

Work closely with vendor site leadership and frontline teams to drive accountability and shared success.
Support the implementation of new processes, tools, and training to improve agent performance and customer outcomes.
Facilitate regular site reviews and feedback loops to maintain high standards.

Customer Experience Focus

Champion low-effort, high-impact customer interactions across all channels.
Identify and escalate systemic issues or opportunities for improvement.
Ensure that Dyson’s tone of voice and brand values are reflected in every customer interaction.

Insight & Escalation

Share operational insights and learnings with Dyson’s Process, Training, and QA teams to inform future improvements in service design and training content.
Flag localized issues impacting customer experience to relevant market teams, ensuring timely escalation and resolution.

About you

Experience managing or supporting outsourced customer service operations, ideally across multiple sites or regions.
Strong understanding of contact center metrics and operational levers (e.g., CSAT, AHT, FCR).
Proven ability to work collaboratively with external partners and internal stakeholders.
Detail-oriented with a proactive approach to problem-solving and performance optimisation.
Excellent communication skills and ability to influence at multiple levels.
Comfortable working in a fast-paced, dynamic environment with a strong focus on customer outcomes.

Compensation: $104,800 - $131,000 annually + bonus opportunity

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits:

401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Generous Dyson Product Discounts

Health Benefits

Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Apply Now

Refine Your Search

dyson jobs

Global Customer Experience & Vendor Operations Manager

National Account Manager, Beauty (Direct eCommerce)

Hourly Position Application

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Head of Repair Experience - US, Canada & Mexico

Associate Category Marketing Manager, Beauty

Associate Marketing Manager, Floorcare

VP Finance, US and Canada (Market CFO)

Profit Protection Business Partner

Reliability Engineer

Forge Shop Operator

Sales & Service Technician

Senior National Account Manager

Expert

Inventory Control Manager

Head of Direct Retail

Sales & Service Site Technician

Sr. Manager, Marketplaces (Walmart)

Sr. Analyst, Sales Operations

Vice President of Marketing, US

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