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Associate Creative Director, Customer Stories

Ramp
New York, NY

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Job Details

Full-time
$200,000 - $275,000 a year

Benefits

Travel reimbursement
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Pet insurance

Qualifications

Management
Content writing
AI tools proficiency
Video production project leadership
Brand storytelling
Project leadership
Managing media, arts or design teams

Full Job Description

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

The Creative Director for Customer Stories will set the creative standard for the program, leading the charge on how we celebrate the compelling people and businesses building on Ramp. You’ll own the story bar, bringing narrative clarity, and filmmaker-level craft to every project.

Your job is to define the program’s creative principles, write the treatments, and direct a bench of filmmakers and animators. You’ll apply deep production knowledge to govern our tiers and actively push to break the mold of traditional B2B “customer stories.” Working closely with our Customer Marketing Lead, who writes the stories and sets the narrative priorities, you bring those stories to life on screen: owning the creative ideation, treatment, and direction. You’ll also work closely with animators and filmmakers, directing them through every shoot and edit.

As a creative leader, you’ll set the standard for how Ramp is represented to our customers, partnering across the business to ensure every project meets an exceptionally high bar for craft and storytelling.

What You'll Do

Set the creative standard for Ramp's customer films and enforce it on every project
Apply a story bar before any project enters production: real narrative tension, a compelling character on screen, Ramp load-bearing in the story
Develop and evolve the Ramp’s film series, continuing to build a recognizable body of work
Direct the creative for Tier 1 brand films end-to-end: brief, treatment, shoot direction, editorial, final cut
Lead the Customer Creative team and grow a bench of editors, filmmakers, and writers
Govern the production tier system and establish the internal production kit
Partner with the Customer Marketing Lead on every customer film, and with Product Marketing on launch films and co-built product stories
Own treatment and narrative shape across the program — strong writing is a daily, hands-on part of the job

What You Need

7+ years in film and creative direction with a portfolio that leans heavily into film: brand documentaries, character-driven branded content, or editorial work
Strong writing chops — treatments, narrative arcs, and creative briefs are part of the daily craft; the customer story itself is led by Customer Marketing
Strong story casting instincts — you can spot the compelling person inside a corporate org and pull a story out of someone who defaults to corporate-speak
Understands the structural difference between a brand film and a sales-floor film, and briefs, casts, and directs them differently, with a creative point of view on how the same story can do both
Experience building creative frameworks: production playbooks and brief templates
Experience leading a team and producing a recognizable body of work
Hands-on with AI tools in production and post (Runway, Descript, Adobe AI, ElevenLabs, VO3, Gemini, Midjourney)
A background in filmmaking-leaning agencies or in-house creative leadership at companies with a high film bar
Able to travel frequently for on-location shoots
Based in NYC (or SF), or willing to relocate to either

Nice-to-Haves

B2B or enterprise storytelling experience
A network of editors, writers, and filmmakers you'd bring into our bench
Documentary or editorial credits outside the brand world (festival, journalism, publishing)
Experience partnering with a story-driven customer marketing function, plugging into a relationship-led story pipeline rather than sourcing stories solo

Benefits available to all full-time Ramp employees (Global)

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend

United States

100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation support to NYC or SF (as needed)

Canada

Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health

United Kingdom

Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Ramp Applicant Privacy Notice

Compensation Range: $200K - $275K

Apply Now

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About the Role

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Benefits available to all full-time Ramp employees (Global)

United States

Canada

United Kingdom

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