Job Title: Verification Coach
Department: Enrollment Management Services
Location: Remote
Reports to: EMS Manager
(Salary range: $16.83 - $19.23/hr)
Who You Are
The Verification Coach is an entry level position responsible for managing outreach to prospective students of EducationDynamics’ partner institutions. Once contacted, the Verification Coach is responsible for confirming the prospective student’s personal identifiable information and interest in a specific program. This process involves a short conversation of 3-5 minutes. Once verified, the Coach will transfer the prospective student to the partner institution and move on to the next call.
The typical Coach will handle 400+ calls per day and may verify prospective students for multiple partner institutions. Providing accurate and compliant program information is critical.
The General Expectations:
-
Manage outbound and inbound calls across multiple client institutions, averaging 400+ calls per day.
-
Enthusiastically engage with prospective students to build excitement about speaking with a partner institution.
-
Follow conversation outlines to ensure compliance and accurate product information is communicated with the prospective student.
-
Work quickly, with mindfulness, across multiple partner institutions, with various programs, in a typical day.
-
Escalate unique prospective student concerns to manager as needed
-
Use email and Microsoft Teams to communicate as needed.
-
Consistently implement coaching and performance feedback provided through a variety of channels including manager coaching sessions, peer development groups, and partner feedback.
-
Maintain all compliance expectations in communicating program information and documenting student interactions.
The Successful Candidate Profile:
-
Possess previous experience or have an interest in working on a high-performing team, with daily prospective student communication.
-
Thrive in a busy environment with constant change.
-
Learn detailed processes and systems quickly, sharing best practices with team members.
-
Interact with people from diverse backgrounds, both in person and over the phone.
-
Maintain attention to detail and execute specific processes flawlessly.
-
Speak comfortably over the phone in a heavily scripted environment.
Who We Are
EducationDynamics
EducationDynamics is the transformative strategic partner that helps schools meet the challenges and opportunities of serving the Modern Learner. Our mission is to expand opportunity through education by helping colleges and universities understand, engage and serve all students. With services that include marketing, enrollment management, market research, inquiry generation, consulting and student retention, we have dedicated the last 35 years to helping schools prosper as the largest provider of unbundled enrollment growth services.
What You Offer
Experience
-
Have experience or interest in working in a high-performing team that puts you in direct communication with prospective students daily.
-
Ability to thrive in a busy environment with a lot of change.
-
Ability to learn detailed process and system information quickly and enjoy sharing your best practices with your team members.
-
You are a people-person and enjoy interacting with people from diverse backgrounds in person and over the phone.
-
Detailed-oriented and pride yourself on executing specific processes flawlessly.
-
Comfortable speaking over the phone in a heavily scripted environment.
What We Offer
Our Core Values:
Working Together
We value the people we work with and genuinely enjoy the work we do together.
Working with Standards
We hold ourselves to high standards.
Driving Great Outcomes
We focus on achieving results and making a real impact.
Our Commitment to Advancement
At EDDY, we value learning and aim to provide a space for everyone to grow and share their knowledge by giving tuition reimbursements for expenses incurred through accepted universities. With this approach taken, we also recognize the hard work of our team members and promote them when these accomplishments present themselves.
Other advantages to working at EDDY include:
-
Medical, dental and vision coverage
-
401K Plan
-
Remote work or flexible schedules
-
Unlimited Paid Time Off (PTO)
-
Training and growth opportunities
Physical Factors
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
-
Physical demands:?While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
-
Work environment:?While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.
