Top 70 Electrolux Jobs

Customer Care Resolution Specialist
Electrolux Professional Group —Louisville, KY
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- Spanish
- Microsoft Outlook
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Basic Welder
Electrolux Professional Group —Vicksburg, MS
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- Basic math
- High school diploma or GED
- Hand tools
Design Engineer
Electrolux Professional Group —Vicksburg, MS
- Full-time
- Bachelor of Science
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Basic Assembler
Electrolux Professional Group —Vicksburg, MS
- Full-time
- High school diploma or GED
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- Entry level
Manufacturing Project Engineer
Electrolux Group —Springfield, TN
- Full-time
- Engineering
- Mid-level
- 2 years
Warehouse Associate II
Electrolux Professional Group —Louisville, KY
- Full-time
- Hybrid work
- Forklift
- High school diploma or GED
- Ability to lift 50 pounds
After-Sales Programs Strategy Analyst (Essentia)
Electrolux Professional Group —Vicksburg, MS
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- Office
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Corporate Chef
Electrolux Professional Group —Vicksburg, MS
- Full-time
- 5 years
- Office
- Product management
Business Intelligence Analyst
Electrolux Group —Charlotte, NC
- Full-time
- 5 years
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Field Quality Engineer
Electrolux Group —Charlotte, NC
- Full-time
- Hybrid work
- Engineering
- Mid-level
- Office
- Health insurance
- Dental insurance
Basic Grinder/Polisher
Electrolux Professional Group —Vicksburg, MS
- Full-time
- High school diploma or GED
- Entry level
Outdoor Gluing Automation Tech-II-1st Shift
Electrolux Group —Springfield, TN
- Full-time
- Basic math
- English
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10d
Strategic Sourcing Specialist
Electrolux Professional Group —Vicksburg, MS
- Full-time
- Bilingual
- Oracle
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Senior Product Care Engineer/Specialist
Electrolux Group —Kinston, NC
- Full-time
- 3 years
- Analysis skills
- Continuous improvement
Manufacturing Engineer
Electrolux Professional Group —Weidman, MI
- Full-time
- Microsoft Word
- Bachelor of Science
- ERP systems
Senior Industrial Designer
Electrolux Group —Charlotte, NC
- Full-time
- Hybrid work
- 7 years
- Office
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- Health insurance
- Dental insurance
AI Adoption & Value Lead
Electrolux Group —Charlotte, NC
- Full-time
- Hybrid work
- Office
- Master's degree
- 8 years
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- Dental insurance
Senior Design Engineer
Electrolux Professional Group —Weidman, MI
- Full-time
- 5 years
- Bachelor of Science
- Office
K-12 Segment Sales Manager
Electrolux Professional Group —Remote
- Weekends as needed
- School experience
- Up to 50% travel
- Bachelor's degree
IP Paralegal
Electrolux Group —Charlotte, NC
- Full-time
- Mid-level
- Office
- 3 years

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Customer Care Resolution Specialist

Electrolux Professional Group -
Louisville, KY

Apply Now

Job Details

Full-time

Qualifications

Microsoft Outlook
Spreadsheets
High school diploma or GED
Cross-functional collaboration
Cross-functional communication
Ticketing system technical support

Full Job Description

Electrolux Professional Group is seeking a motivated and highly organized Customer Care Coordinator to support our national Technical Support team. This role serves as the operational foundation of the ticket resolution process, ensuring all service requests are accurately tracked, proactively followed up on, and resolved within established timelines. The ideal candidate is a highly organized and proactive communicator who performs effectively in a fast‑paced service environment. While this position does not provide direct technical support, it plays a vital role in delivering consistent, seamless, and high‑quality experience for customers and service partners.

Key Responsibilities

Ticket Follow-Up & Resolution Management

Own the follow-up lifecycle of all open service tickets, proactively driving each to closure within established SLA targets.
Monitor ticket queues and escalate aging or stalled cases to the appropriate Technical Support Specialist or team lead.
Serve as the liaison between customers, Authorized Service Agents (ASAs), and internal technical support personnel to ensure clear communication and timely action.
Document all follow-up activity, status updates, and resolution notes accurately within the service management system (Zendesk or equivalent).

Customer, Internal & Partner Communication

Maintain proactive outreach to customers and service partners with regular status updates on open tickets.
Respond to inbound ticket inquiries promptly and professionally via phone and email.
Set and manage customer expectations regarding resolution timelines, routing technical questions to the appropriate specialist.

Technical Support Assistance (Non-Technical)

Assist Technical Support Specialists with administrative tasks including scheduling, dispatching, and documentation.
Coordinate service call logistics between field technicians and customers to ensure smooth scheduling and on-site readiness.
Pull and distribute relevant ticket history, warranty status, and equipment records to support the technical team.

Reporting & Process Improvement

Provide daily and weekly ticket status reports to management, highlighting open cases, trends, and resolution performance.
Identify recurring bottlenecks in ticket flow and recommend process improvements to leadership.
Support the team with any special projects or administrative initiatives within the Customer Care division.

Required Skills & Qualifications

Exceptional organizational and time management skills; ability to manage a high volume of open cases simultaneously.
Strong verbal and written communication skills with a professional, customer-first demeanor.
Comfortable working in a ticket-based service environment (experience with Zendesk, Salesforce Service Cloud, or similar platforms preferred).
Proficiency in Microsoft Office Suite, including Excel and Outlook.
Ability to work independently and collaboratively across distributed teams.
Detail-oriented with a strong sense of ownership and accountability.
Spanish speaking preferred but not required.

Education & Experience

High school diploma or equivalent required; associate or bachelor’s degree preferred.
2+ years of experience in customer service, service coordination, or operations support.
Experience in a service organization supporting technical or field service teams is a plus.
Familiarity with commercial foodservice or professional equipment industry is a plus but not required.

Electrolux Professional Group - meeting needs beyond tomorrow

Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry solutions for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2025, the Electrolux Professional Group had global sales of SEK 12.2bn and approximately 4,300 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com

Apply Now

Refine Your Search

electrolux jobs

Customer Care Resolution Specialist

Basic Welder

Design Engineer

Basic Assembler

Manufacturing Project Engineer

Warehouse Associate II

After-Sales Programs Strategy Analyst (Essentia)

Corporate Chef

Business Intelligence Analyst

Field Quality Engineer

Basic Grinder/Polisher

Outdoor Gluing Automation Tech-II-1st Shift

Strategic Sourcing Specialist

Senior Product Care Engineer/Specialist

Manufacturing Engineer

Senior Industrial Designer

AI Adoption & Value Lead

Senior Design Engineer

K-12 Segment Sales Manager

IP Paralegal

I want to receive the latest job alert for electrolux

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