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Technical Support Manager
ERMC —Houston, TX
- Overnight shift
- Computer literacy
- Basic math
- Mid-level
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Technical Support Manager

ERMC -
Houston, TX

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Job Details

Full-time

Qualifications

Minor electrical repair
Confidential information handling
Conveyor systems
Component installation
Spreadsheets
Basic math
Greeting customers
Field engineering on-site equipment repair
Electronic systems troubleshooting
Reactive equipment maintenance
Industrial electrical equipment installation projects
CMMS
Maintenance activity documentation
Blueprint dimension interpretation
Team training
Safety hazards
Desktop applications
Occupational health & safety
Computer skills
Electrical control system maintenance
Electrical maintenance
Technical training
Productivity software
Electrical parts
Materials handling
Facilities routine maintenance
Material handling equipment operation
Material handling equipment maintenance
Client interaction via phone calls

Full Job Description

General information

Job Title

Technical Support Manager

Date

Monday, January 5, 2026

Posting City

Houston

Posting State

Texas

Exempt or Non-Exempt Position

Exempt

Shift

A.M. shift, Overnight shift, P.M. shift

Requirements and Description

ERMC is looking for a qualified Technical Support Manager to perform all maintenance related work assignments to ensure all facilities & equipment are properly maintained in a safe and reliable working order. Main focus will be to resolve all Conveyor & Passenger Boarding Bridge system issues.

**This is a traveling position**

Job Requirements:

Assist team members across all sites with troubleshooting either over the phone or in certain circumstances perform emergency travel to help restore equipment.
Train Team members to perform proper PMs and Corrective Maintenance Repairs to Passenger Boarding Bridges and Conveyor system at all locations as needed.
Maintains high quality appearance of the equipment and facility.
Updates maintenance work assignment records via the computerized maintenance management system.
Perform minor welding tasks with electrical welding equipment on mild steels and be knowledgeable of all safety practices relating to welding processes.
Resolves all conveyor system and Passenger Boarding Bridge variations and malfunctions that involve the conveyor controls or bridge controls and computer control system.
Troubleshoots complex electrical controls on both BHS and PBB Equipment
Installs electrical circuitry and control components.
Recommends purchases and stocking levels for critical parts and supplies

Technical Support Manager Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Able to build solid, effective working relationships with others.
Able to analyze and resolve complex issues and problems in a sound and timely fashion.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to answer the phone and greet the public in a friendly and courteous manner 24/7.
Able to adjust readily to change and adapt as needed. Able to lift and move up to 50 lbs. Able to lift and move up to 75 lbs.
Able to effectively use relevant material handling equipment.
Able to execute oral and written instructions and to request clarification when needed.
Able to identify needs and opportunities and develop action plans to address. Able to read blueprints
Able to recognize and attend to important details with accuracy and efficiency.
Able to remain on feet for extended periods of time.
Able to serve as a resource to others in the resolution of complex problems and issues.
Able to troubleshoot system-related problems and communicate with team members for a proper resolution.
Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc.) at a basic level.
Able to maintain confidentiality of sensitive information.
Able to perform basic mathematical calculations. Knowledge and/or expertise in related area of responsibility. Knowledge of occupational hazards of the trade and necessary safety precautions.
Must have completed classroom training or its equivalent on electrical controls.
Must have experience repairing and maintaining complex high volume conveyor equipment.
Must have training or equivalent for basic AC & DC electricity.
Experience repairing and maintaining basic mechanical devices required.

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