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Sea Logistics Reefer Operational Care Specialist
Kuehne+Nagel —Detroit, MI
- Mid-level
- Analysis skills
- Conflict management
- Health insurance
- 401(k)

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Sea Logistics Reefer Operational Care Specialist
Kuehne+Nagel —Detroit, MI
You will work directly with customers, vendors, Customer Care teams, and internal partners to monitor shipments, answer questions, resolve issues, and maintain…
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Sea Logistics Reefer Operational Care Specialist

Kuehne+Nagel -
Detroit, MI

Apply Now

Job Details

Benefits

Health insurance
401(k)
Tuition reimbursement

Qualifications

Customer communication

Full Job Description

JOB DESCRIPTION

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

The Sea Logistics Reefer Operational Care Specialist plays a vital role in delivering operational excellence for Healthcare & Perishables shipments. This position coordinates end‑to‑end transport activities within the Operational Care Center, managing carrier bookings, data entry, and documentation while working closely with Customer Care teams to meet service requirements. The Specialist ensures full compliance with sea freight regulations and industry‑specific standards, and builds strong relationships with customers, carriers, and vendors to support seamless, high‑quality logistics execution.

Partner with internal teams and external stakeholders to deliver excellent customer service
Ensure accurate customer onboarding and a smooth, positive experience
Respond promptly to customer inquiries, prioritizing needs and ensuring timely, accurate follow‑up
Secure spot quotes in coordination with pricing teams
Align all customer setup details with requirements by collaborating with related support teams
Monitor customer receivables and ensure quotes and rate cards are available for Revenue Care
Work with process and systems teams to improve workflows and eliminate inefficiencies
Maintain and update skills through ongoing training and development
Support supplier selection, onboarding, and contract management
Help define, monitor, and enforce Service Level Agreements (SLAs)
Ensure cost‑efficient supplier choices and develop contingency plans to manage risk
Use KPI dashboards to monitor performance, drive improvements, and support informed decision‑making
Provide accurate, timely customer information and analyze KPI reports for continuous enhancement
Track and increase automation using the eTouch Automation dashboard
Coordinate with suppliers and internal teams to arrange services such as trucking and customs clearance
Follow internal healthcare guidelines and Global Quality HealthChain requirements
Maintain required training compliance and uphold essential GxP awareness

What we would like you to bring

1+ years of experience in freight forwarding, supply chain, or Sea logistics
Basic understanding of logistics operations and regulations, with willingness to learn Healthcare & Perishables requirements
Proficiency in Microsoft 365
Ability to work with logistics systems, dashboards, and data to support daily operations
Strong analytical and problem‑solving abilities
Excellent communication and conflict resolution skills
Highly organized with strong decision‑making capabilities
Ability to work effectively under time pressures in a fast‑paced environment

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

EEO Statement

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation.

Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment.

Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Contact

Kuehne+Nagel Recruitment Team

Apply Now

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