Top 26065 Event Jobs | SimplyHired

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Assistant Account Manager - Adminstration

BEST Crowd Management -
Madison, WI

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Job Details

Full-time
$50,000 - $55,000 a year
6 days ago

Benefits

Health insurance
Dental insurance
Paid time off
On-the-job training
Vision insurance
401(k) matching

Qualifications

Customer communication
Outdoor work experience
High school diploma or GED

Full Job Description

Job Description:

Assistant Account Manager – Administration
Are you ready to lead and inspire a team to deliver exceptional event experiences? As an Event Manager at BEST Crowd Management, you’ll oversee and coordinate all aspects of event operations, ensuring top-notch customer satisfaction and seamless execution. Under the guidance of our leadership team, you’ll be at the heart of our operations, making every event a success!

Job Summary

Under the direction of the Account Manager and Area Director, the Assistant Account Manager plays a key role in managing and executing event operations. This position ensures operational efficiency, maintains appropriate staffing levels, and delivers high-quality service that meets client expectations while supporting profitability and overall event success.

Pay, Benefits, and Work Location

Competitive Salary: $50,000 - $55,000 / year
Comprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company
match, paid time off, and more.
Work Location: Based in Madison, WI, you’ll be at the heart of our operations.

Key Responsibilities

Support the coordination and execution of all event operations (technical and managerial), including staffing, scheduling, and responding to client needs
Assign and direct tasks for event supervisors and frontline staff, ensuring smooth operations throughout each event
Maintain a proactive, solutions-oriented approach to resolving service or operational issues
Conduct on-the-job training, including standard operating procedures, post orientation, and emergency response protocols
Respond to incidents, ensuring proper documentation, timely reporting, and appropriate escalation when necessary
Assist in identifying and addressing operational issues; support investigations and reporting as directed
Respond to emergencies and maintain clear communication with leadership and clients
Build and maintain strong client relationships through consistent communication and operational support
Supervise, coach, and develop shift supervisors; evaluate performance and provide recommendations
Ensure all Standard Operating Procedures (SOPs) and training materials are current and properly implemented
Maintain organization and cleanliness of all assigned posts and operational areas
Occasionally perform Security Professional duties as needed
Travel up to 25% as required
Perform additional duties as assigned

Additional Operational Responsibilities

Conduct regular site visits across assigned venues to understand and improve daily operations
Attend major events to observe and support live execution
Complete backend operational training (hiring processes, workforce planning, licensing, compliance, and performance metrics)
Provide bi-weekly updates on hiring progress, staffing levels, roster optimization, and operational alignment with Account Managers
Some travel required

Qualifications

Knowledge & Skills

Strong professionalism in a customer service-driven environment
Sound judgment with the ability to make independent decisions and escalate appropriately
Excellent verbal and written communication skills
Ability to adapt quickly in fast-paced, dynamic environments
Availability to work flexible hours, including nights, weekends, and events
Must be reachable for emergency response as needed
Ability to pass a background check and MVR check

Education & Experience

High School Diploma or equivalent required
1–3 years of professional-level experience required
At least 1 year of customer service or related experience
Experience in security, event staffing, law enforcement, military, or EMS preferred but not required

Physical Requirements

Regular standing, walking, and movement during events
Occasional climbing, bending, reaching, and working in elevated or confined spaces
Ability to lift, push, or pull up to 25 pounds
Must be able to work in various weather conditions
Vision requirements include close, distance, color, and peripheral vision, depth perception, and focus adjustment

Work Environment

This role combines office-based responsibilities with frequent on-site event work in outdoor and high-energy environments. Candidates should be comfortable working in dynamic conditions and engaging directly in live event operations.

Ready to take the next step in your career? Join us at BEST Crowd Management and be part of a dynamic team that makes every event unforgettable! Apply now and let’s create amazing experiences together!

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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