Top 16 Exostar Jobs | SimplyHired

Customer Success Manager
Exostar LLC —Herndon, VA
- Remote
- 5 years
- Mentoring
- Senior level
- Tuition reimbursement
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QA Engineer
Exostar LLC —Herndon, VA
- Hybrid work
- Azure
- HIPAA
- Mentoring
- Tuition reimbursement
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Associate DevOps Engineer
Exostar LLC —Cincinnati, OH
- Hybrid work
- Azure
- Computer Science
- Engineering
- Tuition reimbursement
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DevOps Engineer
Exostar LLC —Cincinnati, OH
- Hybrid work
- 5 years
- DevOps
- Windows
- Tuition reimbursement
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Sr. Customer Success Manager
Exostar LLC —Herndon, VA
- Remote
- Inventory management
- 8 years
- Mentoring
- Tuition reimbursement
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Sales Engineer
Exostar LLC —Herndon, VA
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Senior level
- Tuition reimbursement
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Sr. Brand & Digital Experience Designer
Exostar LLC —Herndon, VA
- Remote
- 8 years
- Senior level
- Leadership
- Tuition reimbursement
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Senior Software Engineer
Exostar LLC —Cincinnati, OH
- Hybrid work
- Computer Science
- Engineering
- Office
- Tuition reimbursement
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Senior Product Owner- Supply Chain
Exostar LLC —Herndon, VA
- Hybrid work
- 5 years
- Analysis skills
- Senior level
- Tuition reimbursement
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Senior Enterprise Implementation Specialist
Exostar LLC —Herndon, VA
- Remote
- 6 years
- Bachelor's degree
- Continuous improvement
- Tuition reimbursement
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Director of DevOps
Exostar LLC —Herndon, VA
- On call
- Hybrid work
- Azure
- DevOps
- AWS
- Tuition reimbursement
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Director, Release & Change Management
Exostar LLC —Herndon, VA
- Hybrid work
- Computer science
- Azure
- Computer Science
- Tuition reimbursement
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Senior Product Manager- Supply Chain
Exostar LLC —Cincinnati, OH
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
- Tuition reimbursement
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Manager, Intelligence and Operations
Exostar LLC —Herndon, VA
- Email
- Hybrid work
- System design
- Office
- Supervising experience
- Tuition reimbursement
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6d
Sr. Dir. Life Sciences &HealthCare
Exostar LLC —Herndon, VA
- Hybrid work
- Engineering
- Travel
- Contracts
- Tuition reimbursement
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5d

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Customer Success Manager

Exostar LLC -
Herndon, VA

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Job Details

Benefits

Tuition reimbursement

Qualifications

Managing customer accounts
Customer relationship building
Account development
Managing clients in a customer support role
Customer engagement
Client growth strategy
Closing sales

Full Job Description

Overview

The Customer Success Manager (CSM) is a key member of Exostar’s Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they realize maximum value from the Exostar platform, and help them operationalize our products within their business.

The CSM collaborates with the Head of Customer Success, as well as leaders across Sales, Solutions Consulting, Onboarding, Professional Services, Product, Support, and Operations. You will be a visible contributor to the Go-To-Market team, bringing urgency, passion, and customer advocacy to every interaction.

Responsibilities:

Your day if you join us

Partner with assigned customer accounts to ensure they achieve value from Exostar solutions—supporting renewal and expansion opportunities.
Develop and maintain a deep understanding of customers’ operational processes to guide usage of Exostar products and identify expansion opportunities.
Manage, prioritize, and drive resolution of open customer items by coordinating with internal Exostar stakeholders, providing proactive updates throughout.
Lead regular operational reviews with customers, discussing support tickets, case metrics, and ongoing performance.
Collaborate with services delivery teams to ensure successful execution of service engagements and extended support contracts for assigned accounts.
Mentor and train junior Customer Success team members as needed.
Support the development and implementation of systems and tools that provide performance metrics and insights into Customer Success effectiveness.

Qualifications

Required

You are a great fit for this role if you:

5+ years of experience in Customer Success or similar customer-facing role
Proven experience managing and closing renewal portfolios of $3M+ annually
Demonstrated experience generating and closing $250K+ expansion opportunities
Strong problem-solving mindset with a commitment to seeing issues through to resolution
Passion for helping customers achieve success
Strong executive presence and ability to engage customers at all levels
Ability to influence through persuasion, negotiation, and consensus building
Exceptional attention to detail
Preferred Qualifications
Strong understanding of the Cybersecurity Maturity Model Certification (CMMC) framework, including CMMC 2.0 requirements and assessment processes.
Familiarity with related cybersecurity and compliance standards such as NIST 800-171, FedRAMP, or DFARS 252.204-7012.
Experience supporting customers through compliance readiness, audits, assessments, remediation planning, or certification initiatives.

About Exostar

Exostar’s cloud-based platforms serve the Aerospace & Defense, Life Sciences, Healthcare, and other highly regulated industries by enabling secure collaboration, information sharing, and compliance. We build trusted communities and deliver insights that help organizations mitigate risk and operate more efficiently.

What we offer:

A culture focused on employee growth, including internal promotions and educational assistance
A fun, engaging workplace with social and community-building activities
Comprehensive benefits and flexible time off plans

Location: Herndon, VA, Cincinnati, OH- Hybrid (3x/week)

Remote Locations:

NC, GA, TX, NJ, PA, IL, DC, MD, OH, FL, SC, VA, CO, IN, WA, NV, CA, MA

About Exostar

We believe in employee development: we promote internally and provide training and educational assistance
We provide a fun, engaged workplace, with social and community-building events
We offer comprehensive benefits and flexible time off plans

Exostar is an Equal Employment Employer. The company provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, marital status, disability status or genetic information. Exostar is committed to providing equal employment opportunities for all persons in all facets of employment including recruiting, hiring, compensation, promotion, training, benefits, transfers and working conditions.

Experience

Required

5 year(s): Customer Success or Customer Facing Role

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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exostar jobs

Customer Success Manager

QA Engineer

Associate DevOps Engineer

DevOps Engineer

Sr. Customer Success Manager

Sales Engineer

Sr. Brand & Digital Experience Designer

Senior Software Engineer

Senior Product Owner- Supply Chain

Senior Enterprise Implementation Specialist

Director of DevOps

Director, Release & Change Management

Senior Product Manager- Supply Chain

Manager, Intelligence and Operations

Sr. Dir. Life Sciences &HealthCare

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