Top 1430 Experts on sight Jobs

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Smart Home Service Technician (Remote)

Sight and Sound Systems, Inc. -
Remote

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Job Details

Full-time
$24 - $28 an hour
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Employee discount
Life insurance
Referral program

Qualifications

Equipment service recordkeeping
Customer records maintenance
Burglar alarm systems
Automation
Home automation systems
Alarm & access control systems
AV system installation
Client file management
Wireless network configuration
Network infrastructure
Troubleshooting audio issues
Managing clients in a customer support role
AV system troubleshooting
Control system programming (AV systems)
802.11 (Wi-Fi)

Full Job Description

Secure your future at Sight & Sound Systems, Inc!

Since 1994, we have been dedicated to delivering the finest audio, video, and automation solutions to our clients. Our commitment is to listen to their needs, offer the best recommendations, and provide exceptional customer support and service.

Immediate opportunity for experienced smart home technicians to help us provide superior remote client service. Sight & Sound Systems, Inc. is a premier custom smart home system provider in the Washington, DC area. We are looking for the right candidate to provide remote service for our clients.

Designed specifically for senior field technicians or automation programmers looking to transition away from physical installation, ladder climbs, and daily travel into a 100% desk-based remote support architecture.

This position requires zero physical deployment, heavy lifting, or field infrastructure handling, making it an exceptional fit for qualified technical experts seeking a strictly sedentary, high-level diagnostic role.

Responsibilities

View and respond to service requests in proprietary web-based portal
Record details of client interactions and service activities in the client account online
Communicate with clients via phone and email to troubleshoot service concerns with audio/video, security alarms, and related low-voltage systems
Strict adherence to the mandatory response times via RingCentral, phone, and email during working hours.
Maintain a positive attitude when working with clients, regardless of their level of experience with technology
Work with onsite staff to assist in programming or troubleshooting
Find sales opportunities and work with Sales Teams to ensure opportunities are recorded when discovered
Work with different departments to ensure processes are completed as needed for return authorizations, warranty repairs, and extended warranty claims

Minimum Requirements

Control 4 home automation experience and certification
Home technology systems installation and troubleshooting experience
Knowledge of how Audio/Video systems are typically connected
Networking experience, especially in relation to Audio/Video systems
Wi-Fi network knowledge, in relation to how system can be adjusted or expanded to fit client needs
Ability to work with and explain complex systems to clients
Working in a team environment with multiple contacts for different systems
Ability to document and keep client records and information on service tickets and client files
Self-motivated and flexible to support client time frames and team needs
Knowledge of interworking of Security Systems; Qolsys, Interlogix
Alarm.com experience
Technical Infrastructure: Confirmed hard-wired internet connection meeting the minimum 50Mbps download / 25Mbps upload threshold.

Pay: $24.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: Remote

Quick Apply

Refine Your Search

experts on sight jobs

Smart Home Service Technician (Remote)

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Security Officer

Website Project Manager

Remote Licensed Therapist – New Hampshire (LCSW, LMFT, LPC, LMHC)

Licensed Telehealth Therapist / Mental Health Counselor (Wisconsin)

Licensed Telehealth Therapist / Mental Health Counselor (Arizona)

Remote Licensed Therapist – New Jersey (LCSW, LMFT, LPC, LMHC)

Remote Licensed Therapist – Maryland (LCSW, LMFT, LPC, LMHC)

Remote Licensed Therapist – Virginia (LCSW, LMFT, LPC, LMHC)

Remote Licensed Therapist – California (LCSW, LMFT, LPC, LMHC)

Licensed Telehealth Therapist / Mental Health Counselor (Georgia)

Remote Licensed Therapist – Nevada (LCSW, LMFT, LPC, LMHC)

Remote Licensed Therapist – Illinois (LCSW, LMFT, LMHC)

Regional Clinical Manager (BCBA)

Remote Licensed Therapist – New York (LCSW, LMFT, LPC, LMHC)

Air Logistics Warehouse Agent

Assistant Manager / Supervisor

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