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Contact Center Engineer
Brooksource —Remote
- $55 - $60 an hour
- Contract
- Remote
- Microsoft Excel
- Senior level
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
8h
Licensed School Nurse
Prairie Seeds Academy —Brooklyn Park, MN
- $25 - $40 an hour
- Full-time
- Nursing
- RN License
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
14d
Registered Nurse (RN) $6K Sign-on Bonus
The Village Health and Rehabilitation —Missoula, MT
- From $32 an hour
- Weekends as needed
- RN License
- Computer literacy
- Sanitation
Quick Apply
12d
Physical Therapist
Luna Physical Therapy —Bowie, MD
- $70 - $77 an hour
- Choose your own hours
- CPR Certification
- BLS Certification
- Physical & Rehabilitation Medicine
- Referral program
Quick Apply
Physical Therapist
Luna Physical Therapy —Denton, TX
- $65 - $72 an hour
- Choose your own hours
- CPR Certification
- BLS Certification
- Physical & Rehabilitation Medicine
- Referral program
Quick Apply
Speech Language Pathologist CF
Cornerstone Pediatric Therapy —Dallas-Fort Worth, TX
- Master's degree
- Children
- Home Health
- Health insurance
- Paid time off
Quick Apply
Physical Therapist, Medical Center
Momentum Physical Therapy —San Antonio, TX
- $75,000 - $90,000 a year
- Full-time
- CPR Certification
- BLS Certification
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Quick Apply
Physical Therapist, Castroville Tx
Momentum Physical Therapy —Castroville, TX
- From $75,000 a year
- Full-time
- CPR Certification
- BLS Certification
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse (RN) - Hospice
Lifecare Home Health Family —Dallas, TX
- Full-time
- Nursing
- OSHA
- RN License
Quick Apply
Registered Nurse (RN) - Float
McLaren Bay Region —Bay City, MI
- $37.47 - $58.21 an hour
- Full-time
- Nursing
- Float pool
- RN License
- Free parking
- Loan repayment program
Quick Apply
Master Technician
Conrad’s Tire Express And Total Car Care —Solon, OH
- $20 - $45 an hour
- Full-time
- Customer service
- 5 years
- Basic math
Quick Apply
7d
Per Diem Inpatient Physical Therapist
Boston Medical Center —Boston, MA
- Part-time
- Background check
- CPR Certification
- High school
Quick Apply
Nurse
Spectrum Health Systems —Bourne, MA
- $36.50 - $38.50 an hour
- Full-time
- CPR Certification
- RN License
- BLS Certification
- Loan repayment program
- Health insurance
Quick Apply
Dental Hygienist
Frontier Village Dental Care —Prescott, AZ
- $50 - $55 an hour
- Part-time
- CPR Certification
- Dental office
- HIPAA
- Employee discount
Quick Apply
Registered Nurse Medical Intensive Care Unit - (RN ICU)
McLaren Bay Region —Bay City, MI
- $37.47 - $58.21 an hour
- Full-time
- Nursing
- Surgery
- RN License
- Free parking
- Loan repayment program
Quick Apply
PRN Registered Nurse YCRC
Astra Mental Health and Recovery —Topeka, KS
- From $35.87 an hour
- PRN
- Nursing
- Clean driving record
- RN License
Quick Apply
Licensed Physical Therapist Assistant~ ask about our sign on bonus
Broadview Health & Rehabilitation Center —Greeley, CO
- $34 - $40 an hour
- Part-time
- Background check
- Anatomy knowledge
- Skilled nursing facility
- Tuition reimbursement
- Opportunities for advancement
Quick Apply
Therapist/Counselor
Harbor Hall, Inc. —Petoskey, MI
- $48,000 - $65,000 a year
- Full-time
- Background check
- LPC
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Licensed Practical Nurse (LPN)
Charles E Smith Life Communities —Rockville, MD
- $30.75 - $33.95 an hour
- Nursing
- Current TB test
- Nursing home
- Free parking
- AD&D insurance
Quick Apply
Mandarin Speaking Registered Nurse
CCRM Fertility —Lone Tree, CO
- $38 - $44 an hour
- Weekends as needed
- Nursing
- RN License
- Computer literacy
- Commuter assistance
- Health savings account
Quick Apply

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Contact Center Engineer

Brooksource -
Remote

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Job Details

Contract
$55 - $60 an hour
8 hours ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Technical editing
Systems integration
Teamwork
Microsoft Excel
Content creation for technical audiences
Technical documentation
Call center experience
Enterprise software
Visio
Software installation
Enterprise software support
Network infrastructure
RAID configurations
Hardware support
Server virtualization
Integration with Third-Party Services (system development)
SAN
Network routing
Productivity software
Technical writing experience within technology
Server hardware support

Full Job Description

Contact Center Engineer

We are seeking an Engineer to support our enterprise level contact or call center customer sites. The UC solution includes all components of Cisco (UC) solutions including Cisco Unified Communications Manager (CUCM), Unity Connections, Cisco Unified Presence Server (CUPS), Cisco Emergency Responder (CER) , Cisco Unified Contact Center Enterprise (UCCE), Cisco Intelligent Contact Management (ICM), CVP, and IP IVR plus other third party software, integrated peripheral systems, hardware administration & testing, network validation, remote administration, systems monitoring, and integration with other enterprise applications.

Must have experience in the following Areas:

· Advanced networking experience using multiple Ethernet cards on a single server.
· Experience doing numerous installations and upgrades of above core OS’s.
· Server hardware experience configuring varying levels of RAID and establishing SAN connectivity.
· Installation and Administration experience with VMWare or HyperV.
· Creating and Editing Documentation to include proficiency with Microsoft Word, Excel and Visio
· Experience in a service, support or technical delivery role for:
· Cisco Intelligent Contact Management (ICM) / IP Contact Center (IPCC) / UCCE Unified Contact Center Enterprise (UCCE) solutions and integrations
· Cisco’s IP IVR and Cisco’s Customer Voice Portal (CVP) or third party IVR / VRU solutions and integrations
· Excellent written and verbal communication skills (technical documentation and client communication)
· Ability to troubleshoot installation related anomalies

Exposure or Experience with the following:

· Contact / Call Center
· Administration
· Operations
· Management
· Work Force Management (WFM)
· Customer Relationship Management (CRM)
· CTI Integration
· Screen Pop
· Third Party CTI Desktops
· CISCO Agent Desktop (CAD)
· CISCO CTI Toolkit (CTI OS) Agent Desktop
· Call Center Reporting
· Third Party Call Center Reporting Solutions
· Cisco Webview
· Cisco Unified Intelligence Suite (CUIS)
· Cisco Unified Intelligence Center (CUIC)
· Multi-Channel Contact Centers
· Web Collaboration
· Chat, Email (Exchange), Telephony
· Cisco Internet Application (CIS, CEM, CIM, EIM, WIM)
· Cisco IP Telephony (IPT) / Cisco Unified Communications Manager (UCM) (CallManager (CCM)) / Voice Gateways solutions and integrations
· Unified Contact Center Express (UCCX, IPCC Express)
· Telecommunications Maintenance & Administration on any major PBX / ACD / IP Telephony platform (Aspect, Avaya, Nortel, etc…) and/or integration with Cisco Intelligent Contact Management (ICM)

Certifications or work related experience in two or more areas:

· Microsoft Microsoft Certified Solution Engineer (MCSE), Microsoft Certified Technology Specialist (MCTS) or Microsoft Certified IT Professional (MCITP)
· Routing and Switching, Voice, or Service Provider.
· Cisco Certified Internetwork Expert (CCIE)
· Cisco Certified Network Professional (CCNP)
· Cisco Certified Network Associate (CCNA)
· VMWare Certified Professional or higher.
· EMC Cloud or Data Center Architect
· NetApp Certification

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay: $55.00 - $60.00 per hour

Benefits:

Dental insurance
Health insurance
Vision insurance

Work Location: Remote

Quick Apply

Refine Your Search

express care jobs

Contact Center Engineer

Licensed School Nurse

Registered Nurse (RN) $6K Sign-on Bonus

Physical Therapist

Physical Therapist

Speech Language Pathologist CF

Physical Therapist, Medical Center

Physical Therapist, Castroville Tx

Registered Nurse (RN) - Hospice

Registered Nurse (RN) - Float

Master Technician

Per Diem Inpatient Physical Therapist

Nurse

Dental Hygienist

Registered Nurse Medical Intensive Care Unit - (RN ICU)

PRN Registered Nurse YCRC

Licensed Physical Therapist Assistant~ ask about our sign on bonus

Therapist/Counselor

Licensed Practical Nurse (LPN)

Mandarin Speaking Registered Nurse

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