Aftermarket & Parts Sales Specialist
Spare Parts, Service Agreements, Retrofits & Small Filling Equipment
Location: Baltimore, MD (in-office)
Territory: National
Travel: ~25%
Why This Role Exists
Filamatic is growing its national aftermarket business, and this role is central to that growth. You’ll own and expand recurring revenue across spare parts, service and preventative maintenance agreements, retrofits and upgrades, and small-footprint liquid filling machines. This is a commercially focused role for someone who enjoys turning an installed base into predictable, repeatable revenue while helping customers maximize uptime and productivity.
You’ll work closely with Regional Sales Managers, Field Service, Sales Engineering, Customer Service, and Supply Chain to deliver value that keeps customers running—and coming back.
What You’ll Do
- Own and deliver the national aftermarket revenue plan across parts, service agreements, retrofits, and small equipment.
- Grow spare parts revenue by converting reactive purchases into proactive programs (recommended spares, stocking agreements, supply packages).
- Prospect, quote, and close preventative maintenance and service agreements; manage renewals and expansions to drive recurring revenue.
- Generate and close bookings for smaller-footprint liquid filling equipment using a disciplined sales process.
- Leverage installed-base data to identify lifecycle opportunities and prioritize accounts.
- Partner cross-functionally to resolve service or parts issues quickly and protect customer retention.
- Maintain a healthy CRM pipeline and deliver reliable monthly and quarterly forecasts.
- Track and improve KPIs such as contract attachment, renewal rates, and bookings.
What We’re Looking For (Required)
- 4+ years of experience in aftermarket sales, parts sales, service contract sales, or technical account management within industrial or capital equipment.
- Proven ability to grow recurring revenue through service agreements or parts programs.
- Strong consultative selling and ROI-based value selling skills.
- Comfort engaging maintenance, engineering, operations, and procurement stakeholders.
- Working knowledge of industrial equipment components and maintenance practices.
Nice to Have
- Experience with packaging automation, filling, or capping equipment.
- OEM aftermarket or parts pricing strategy experience.
- Exposure to field service operations or service contract structuring.
- Experience selling into pharma, biotech, diagnostics, or personal care markets.
Compensation & Benefits
Base Salary Range: $60,000 – 80,000
Incentive Compensation:
Performance bonus and commission plan tied to aftermarket revenue, contract attachment and renewal rates, and small machine bookings
Benefits: 3 weeks of annual vacation, 10 paid holidays, 401(k) with company contribution, parental leave, and comprehensive health (3 plan options), dental, and vision coverage. Eligibility for insurance and 401(k) begins the first of the month following 30 days of employment.
About Us
Filamatic, a division of National Instrument, LLC, is a leading manufacturer of industrial packaging machinery for the Pharmaceutical, Biotech, Diagnostic and Cannabis Industries. Our success over the last 70 years is attributable to exceeding customer expectations by providing products and services which offer a superior value proposition, creating a great working environment for our employees, hiring exceptionally qualified staff, and driving continuous process improvement.
Our Values represent the lens we use when making decisions that impact the company, employees, and our customers. Each person we add to our organization should reinforce these values. We seek out individuals who support/embrace these values. Filamatic core values are: Adherence to the Golden Rule, Continuous Improvement, Customer Centric, Takes Ownership, Persistence, Courage to be Curious, Resilient Mindset, and Practical Excellence. To learn more about the exciting work of Filamatic, please visit our website at www.filamatic.com and check out our capabilities on our YouTube video: https://youtu.be/ZKUhBt20GuU.
Employment opportunities are contingent on successfully completing a background check, drug test and physical as applicable based on the position.
Equal Opportunity Employer
National Instrument dba Filamatic is an equal opportunity employer. National Instrument dba Filamatic does not discriminate in employment with regard to actual or perceived race, color, creed, religion, national origin, citizenship status, ancestry, age, sex or gender(including pregnancy, childbirth, related medical conditions and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances
