Top 11 Five star technology solutions Jobs

Onsite Technician
Five Star Technology Solutions —Lawrenceburg, IN
- $40,000 - $41,000 a year
- Mid-level
- Windows
- In-person
Quick Apply
Installation Technician
Five Star Technology Solutions —Scottsburg, IN
- $40,000 - $42,000 a year
- Customer service
- Mid-level
- High school diploma or GED
Quick Apply

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Onsite Technician

Five Star Technology Solutions -
Lawrenceburg, IN

Quick Apply

Job Details

$40,000 - $41,000 a year

Qualifications

Desktop computer repair
Field service equipment repair
Personal electronics repair
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
Peripheral setup
Hardware maintenance
Application deployment
Mid-level
Windows
Incident Escalation
Software installation
Internal employee customer service
On-site repair services (office equipment)
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Desktop administration
Escalation handling
Interactive whiteboards (educational technologies)
Leadership
Communication skills
Peripheral hardware support
Ticketing system technical support

Full Job Description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of Lawrenceburg Community School Corporation.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.

Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year

Perform computer imaging and software installations and maintain/repair technology inventory.

Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.

Work within our ticketing system to maintain detailed troubleshooting notes and escalate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved

Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes

Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events

Quick Apply

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