Top 1360 Four cornerstone Jobs

Member Experience Associate
Fetch Pet Insurance —Remote
- $20.00 - $21.50 an hour
- Full-time
- Remote
- Google Workspace
- Bachelor's degree
- 1 year
- Tuition reimbursement
- Paid time off
Dental Hygienist
solace Dental Group —Bolingbrook, IL
- $48 - $56 an hour
- Temporary
- Spanish
- Anatomy knowledge
- Dental office
- 401(k)
- Paid time off
Quick Apply
1d
Insurance Service Specialist - Owatonna, MN
Federated Mutual Insurance Company —Owatonna, MN
- $25.20 - $34.20 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- 401(k)
Bilingual Dental Hygienist
Tyler Center for Dental Health —Tyler, TX
- $45 - $65 an hour
- Part-time
- Anatomy knowledge
- Dental office
- Vital signs
- Health insurance
- Dental insurance
Quick Apply
11d
Senior Estimator
Harrington Industrial Plastics —Tulsa, OK
- Full-time
- ERP systems
- Data analysis skills
- Adults
- Paid jury duty
- Health savings account
Quick Apply
Elementary Teacher (Math and ELA)
Capstone Education Group (Cornerstone Prep and Lester Prep schools) —Memphis, TN
- $52,000 - $75,000 a year
- Full-time
- Background check
- Classroom
- Teaching Certification
- Health insurance
- Dental insurance
Quick Apply
Senior Estimator
Harrington Industrial Plastics —Tulsa, OK
- Full-time
- ERP systems
- Data analysis skills
- Adults
- Paid jury duty
- Health savings account
Quick Apply
Client Service Coordinator - Business Support - Owatonna, MN
Federated Mutual Insurance Company —Owatonna, MN
- $25.20 - $34.20 an hour
- Full-time
- Office
- US work authorization
- Computer skills
- Disability insurance
- Health insurance
Dental Hygienist ($25,000 retention bonus)
Midlothian Family Dentistry —Midlothian, VA
- From $50 an hour
- Full-time
- Dental office
- Mid-level
- 401(k)
- Flexible schedule
Quick Apply
12d
Veterinary Technician
Ali'i Kailua Animal Clinic —Kailua, HI
- Full-time
- Patient monitoring
- Mid-level
- Patient care
- Paid holidays
- Disability insurance
11d
Behavioral Health Therapist
Logan Health —Shelby, MT
- Multiple hires
- LMFT
- CPR Certification
- BLS Certification
- Health savings account
- Paid holidays
Luxury Retail Sales Associate/ Stylist Macy's Ala Moana
RODD & GUNN - NEW ZEALAND —Honolulu, HI
- $17 - $20 an hour
- Part-time
- Customer service
- Merchandising
- English
- Employee discount
- Flexible schedule
Quick Apply
Registered Nurses (RN) Full-time Days
Allergy Asthma & Immunology Associates —Omaha, NE
- Full-time
- Private practice
- CPR Certification
- Nursing
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Civil Engineering Project Manager- QA and Inspections
SME —Kalamazoo, MI
- Microsoft Outlook
- Computer literacy
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
Automotive Salesperson
Confidential —Montrose, CO
- $50,000 - $125,000 a year
- Full-time
- Dealership
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
7d
Associate Veterinarian
Crescenta Canada Pet Hospital —La Crescenta, CA
- $130,000 - $160,000 a year
- Part-time
- Mid-level
- In-person
- Health savings account
- Health insurance
Quick Apply
Civil Engineering Project Manager- QA and Inspections
SME —Lansing, MI
- Microsoft Outlook
- Computer literacy
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
Veterinary Medical Director
Edmonds-Westgate Veterinary Hospital —Edmonds, WA
- From $150,000 a year
- Clinic experience
- Senior level
- Leadership
- Health insurance
- Dental insurance
Luxury Leased Specialty Shop Manager- Rodd and Gunn Union Square
RODD & GUNN - NEW ZEALAND —San Francisco, CA
- $28.70 - $32.00 an hour
- Full-time
- 5 years
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Luxury Retail Sales Associate/ Stylist Fashion Island Lodge
RODD & GUNN - NEW ZEALAND —Newport Beach, CA
- $17 - $20 an hour
- Part-time
- Merchandising
- English
- In-person
- Paid training
- Employee discount
Quick Apply

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Member Experience Associate

Fetch Pet Insurance -
Remote

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Job Details

Full-time
$20.00 - $21.50 an hour

Benefits

Tuition reimbursement
Paid time off
401(k) matching
Pet insurance

Qualifications

Google Workspace
Customer relationship building
Phone communication
Property & Casualty License
Customer engagement
Desktop applications
Telephone systems
Productivity software

Full Job Description

Property & Casualty License required to apply.

This is a commission eligible position.

Fetch Pet Insurance, a tech-enabled pet wellness company, has consistently been an innovative leader in the pet insurance industry, offering the most extensive and all-inclusive pet insurance and health advice.

Put simply, Fetch makes vet bills affordable. We offer a comprehensive product that does not have any restrictions based on breed, age, or size. We are believers in helping pets get through their bad days but also focus on extending the good days. How do we do that? – through a wide portfolio of products + offerings, which include Fetch Health Forecast, our pet health and lifestyle blog, The Dig, and our partnerships with Project Street Vet and animal no-kill shelters across North America.

At Fetch, we strive to serve our customers where they prefer to be met. In addition to the self-serve options we make available online and through our app, customers may reach out for a live interaction with one of our talented Call Center Service Agents in our (virtual) customer support center. Our support agents are the cornerstone of our service. They help our customers navigate through questions about billing, claims, technical support, and general inquiries. They also educate our customers about the various ways they can seek support, including the use of our online tools, IVR, and their account portal. We strive to delight our customers through each interaction we have and our Call Center Service Agents take advantage of these live interactions to remind our customers that we truly value the opportunity to support their four-legged companions.

Our business is growing and we are looking for compassionate professionals that want to join a team that works hard and celebrates success! If you are someone that has call center experience and thrive in a busy environment that may require you to support inbound calls for part of the day and emails and outbound calls at other times, then this may be the role you have been waiting for! This unique opportunity gives in-depth visibility to the needs of our customers and the ways in which we can support them. While the primary activities of this role involve handling a high volume of incoming calls, there are other daily tasks that range from calling customers that have left messages or submitted email inquiries, to researching the status of claims reimbursement requests. We value teamwork and also recognize individual success.

You will have an opportunity to hone your soft skills and develop new skills as you learn the ins-and-outs of Fetch pet insurance, as well as the desktop tools developed for our customer support groups and the customer-facing technology that supports our pet parents. We support our call center teams with job aids, weekly knowledge updates, and individual coaching. Your success is our success!

PRIMARY RESPONSIBILITIES.

Utilize Fetch operating standards, call flows and knowledge base information, to support customer inquiries
Maintain product knowledge through self-directed training and by accessing desktop tools
Follow guidelines to achieve goals, optimizing every customer interaction
With each interaction, act as a brand ambassador, strengthening the positive feelings customers have about Fetch pet insurance
Treat every interaction with professionalism and sincere concern for the outcome
Actively collaborate with your immediate team and raise awareness of issues affecting the customer experience
Participate in team meetings, elevating ideas around how to create a more productive work flow and/or work environment
Take advantage of upskilling opportunities, which may include additional insurance credentials

DAY-TO-DAY RESPONSIBILITIES.

Take a high volume of inbound calls, giving each customer your full attention and working toward a first call resolution
Follow-up with policy holders through outbound calls and emails
Demonstrate professionalism and accountability with each interaction
Track your daily progress against set goals
Must be able to work a minimum of 40-42 hours per week with varied shifts, ranging from 8 AM-8 PM ET daily

Requirements:

Able to multitask– accessing systems, conversing with customers, and actively listening in real-time
Active Property & Casualty insurance license preferred
A minimum of one (1) year of call center experience
Previous customer service experience required
Ability to work through customer issues, sometimes complex, in a calm, focused manner
Demonstrated success working in a remote environment
Ability to interface with a wide range of customer types; demonstrating empathy and patience
Attention to detail, able to communicate product-specific information in a factual and influential way
Excellent verbal, interpersonal, and written communication skills
Able to anticipate needs, innovate and flourish in a high-volume, fast-paced environment
Proficient in applications such as phone applications, G-Suite applications, and various Internet browsers
Bachelor’s degree preferred

WORK-FROM-HOME SET-UP.

Subscription to a reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed)=
A quiet, dedicated place to work in your home that is not easily disrupted by background noises or regular distractions
Office space must be large enough to accommodate two 19” monitors, laptop, mouse, keyboard, phone and headset
Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home

As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can thrive both professionally and personally.

Not just pets, we want our employees to live their best lives, too — here at Fetch, you will have:

401k matching
Personal paid time off - 20 days accrued annually, 9 holidays, 1 floating holiday
One additional day of PTO is added each year on your anniversary with the company; a maximum of 30 days
Volunteering - eligible to earn up to 8 days floating holiday hours per calendar year
Educational Assistance Programs
Department incentive perks
Fetch Pet Insurance discount - 50% off, up to $1000 savings/year

If you are passionate about furry friends and eager to educate pet owners on the value of protecting their beloved companions, this job is perfect! Join us at Fetch, where we help pets live their best lives and empower our employees to live theirs.

—ABOUT FETCH—-

Fetch is a high-growth, Warburg-Pincus portfolio company. We are a passionate group of 200+ employees and partners across the U.S. and Canada dedicated to helping pets live their best lives. We have two offices (New York City, NY, and Winnipeg, Canada) and we currently provide security to over 360,000 pet parents.

We don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are proud to be an equal-opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Apply Now

Refine Your Search

four cornerstone jobs

Member Experience Associate

Dental Hygienist

Insurance Service Specialist - Owatonna, MN

Bilingual Dental Hygienist

Senior Estimator

Elementary Teacher (Math and ELA)

Senior Estimator

Client Service Coordinator - Business Support - Owatonna, MN

Dental Hygienist ($25,000 retention bonus)

Veterinary Technician

Behavioral Health Therapist

Luxury Retail Sales Associate/ Stylist Macy's Ala Moana

Registered Nurses (RN) Full-time Days

Civil Engineering Project Manager- QA and Inspections

Automotive Salesperson

Associate Veterinarian

Civil Engineering Project Manager- QA and Inspections

Veterinary Medical Director

Luxury Leased Specialty Shop Manager- Rodd and Gunn Union Square

Luxury Retail Sales Associate/ Stylist Fashion Island Lodge

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