Top 367 Ftr Jobs | SimplyHired

Customer Support Specialist
Argus Medical Management, LLC —Anaheim, CA
- $24 - $26 an hour
- Weekends as needed
- Remote
- Spanish
- 5 years
- English
Quick Apply
Travel Logistics Coordinator - Human Services Program - Remote
The Workforce Group —Remote
- $27 - $29 an hour
- Extended hours
- Remote
- Background check
- Spanish
- Pass drug screening
Quick Apply
Accounts Payable Specilaist
Decision Information Resources Inc —Remote
- $54,500 - $63,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- GAAP
Quick Apply
10d
FTR Kitting and Packaging Operator
GOODWILL OF SILICON VALLEY —San Jose, CA
- $18.45 an hour
- Basic math
- English
- Warehouse
Quick Apply
11d
Case Planner - FTR
Seamen's Society For Children and Families —Staten Island, NY
- $29.12 an hour
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Mid-level
- Commuter assistance
- Paid holidays
Quick Apply
Family Advocate - FTR - Brooklyn
Graham Windham —Brooklyn, NY
- $50,922.97 - $52,922.97 a year
- Full-time
- Computer literacy
- No high school diploma
- Mid-level
- 403(b)
Quick Apply
Data Scientist I, FTR
MIDCONTINENT INDEPENDENT SYSTEM —Carmel, IN
- $73,000 - $98,000 a year
- Computer science
- Computer Science
- SQL
- 401(k)
Quick Apply
12d
FTR Case Aide - Brooklyn
Graham Windham —Brooklyn, NY
- $43,437.00 - $52,922.97 a year
- Full-time
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
Tooling Manager
EJ —East Jordan, MI
- Microsoft Excel
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Wellness program
- Paid parental leave
Quick Apply
Aerospace Trade Compliance (Export) Specialist
Hytek Finishes —Kent, WA
- $80,000 - $125,000 a year
- Full-time
- ERP systems
- Pass drug screening
- Research
- Profit sharing
- Paid holidays
Quick Apply
CASAC
SCO Family of Services —Jamaica, NY
- $32.97 an hour
- Full-time
- Background check
- Spanish
- Addiction Medicine
- Health savings account
- Health insurance
Quick Apply
Therapist - Family Treatment Rehabilitation
JCCA —Brooklyn, NY
- $32.05 - $33.34 an hour
- Full-time
- Hybrid work
- Experience working with individuals with developmental disabilities
- Spanish
- Master of Social Work
- Health insurance
- Dental insurance
Quick Apply
71500 Mental Health Coach
Coalition for Hispanic Family Services —Brooklyn, NY
- $65,000 - $70,000 a year
- Full-time
- Bilingual
- Background check
- School experience
- Health insurance
- Dental insurance
Quick Apply
Family Treatment and Rehabilitation Supervisor
Coalition for Hispanic Family Services —Brooklyn, NY
- $67,000 - $73,000 a year
- Full-time
- Master of Social Work
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
71500 Queens FTR Case Planner
Coalition for Hispanic Family Services —Jackson Heights, NY
- $52,000 - $65,000 a year
- Full-time
- Bilingual
- Background check
- Spanish
- Paid holidays
- Health insurance
Quick Apply
Cable Supervisor
ITG Communications —Huber Heights, OH
- Full-time
- Background check
- Mid-level
- Team management
Quick Apply
Certified CASAC Case Worker
Coalition for Hispanic Family Services —Queens, NY
- $60,000 - $70,000 a year
- Full-time
- Bilingual
- Background check
- Spanish
- Paid holidays
- Health insurance
Quick Apply
Case Planner
Coalition for Hispanic Family Services —Brooklyn, NY
- $52,000 - $55,000 a year
- Full-time
- Background check
- Spanish
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Therapist- Preventative (BFT)
JCCA —Brooklyn, NY
- $32.05 - $33.34 an hour
- Full-time
- Hybrid work
- Spanish
- Master of Social Work
- Mid-level
Quick Apply
Associate Executive Director of Family Support/Preventive Services
Coalition for Hispanic Family Services —Brooklyn, NY
- $130,000 - $150,000 a year
- Full-time
- Background check
- School experience
- LMFT
- Paid holidays
- Health insurance
Quick Apply

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Customer Support Specialist

Argus Medical Management, LLC -
Anaheim, CA

Quick Apply

Job Details

Full-time
$24 - $26 an hour

Qualifications

Customer communication

Full Job Description

To be considered for this position please click (or copy and paste) the following link: DrKumo Careers

About DrKumo

DrKumo is a leader in secure, intelligent digital health solutions for Chronic Care. We are a digital health technology company recently awarded, alongside three other vendors, a $1.032 billion contract with the U.S. Department of Veterans Affairs for Remote Patient Monitoring Home Telehealth (RPM-HT).

Our platform integrates real-time digital health technologies, AI/ML, and disease management protocols to empower patients and support healthcare providers. DrKumo holds URAC Full Accreditation in Telehealth Support Services and complies with military-grade security standards, including FIPS 140-3 and NIST requirements.

The Role

We are seeking a remote, bilingual (English/Spanish) Customer Support Specialist to serve as the first point of contact for technical support and enrollment assistance for end-users, including U.S. Veterans.

This role supports users across their full lifecycle, from pre-boarding and onboarding through daily device use, ensuring connected medical devices and software platforms remain functional, secure, and easy to use. The position requires participation in a rotating schedule aligned to Eastern Time (ET) to meet contractual coverage requirements.

Required Coverage Windows (Eastern Time)

Monday – Friday: 7:00 AM – 9:00 PM
Saturday, SundayFederal Holidays: 2:00 PM – 6:00 PM
Must be willing to work rotating shifts, weekends, and federal holidays aligned to ET coverage

Essential Job Functions

Customer SupportFirst Touch Resolution

Staff the remote Customer Call Center to ensure appropriate coverage while consistently applying and improving First Touch Resolution (FTR) practices
Provide front-line troubleshooting support for DrKumo's ecosystem, including connected medical devices, cellular connectivity, and software platforms
Diagnose and resolve device connectivity issues, pairing errors, and software navigation problems
Guide users through proper device setup and usage to ensure accurate data transmission

Help Desk OperationsDocumentation

Record, track, and document all support interactions accurately in the ticketing system, including bilingual support notes
Keep users informed of the status of unresolved issues through timely updates and follow-ups
Escalate unresolved technical or clinical issues to Engineering or Care Management teams in accordance with defined escalation protocols
Conduct inbound and outbound calls, including welcome calls for newly enrolled users

Onboarding, TrainingKnowledge Management

Perform remote virtual walkthroughs to support pre-boarding and onboarding
Assist clinical staff with provider portal navigation and end-users with in-home device setup
Translate complex technical processes into clear, step-by-step instructions for non-technical users
Maintain and improve technical knowledge of DrKumo hardware and software solutions over time

Collaboration, ComplianceQuality

Develop and maintain strong working relationships with Patient Services, Engineering, Development, and other internal teams
Work in accordance with Quality System requirements and all Corporate and Departmental policies and procedures
Demonstrate knowledge of applicable laws, regulations, and policies, including patient privacy and data security protections
Adhere to rotating schedules to ensure coverage during required contract hours

Qualifications

5+ years of call center experience supporting telehealth and remote patient populations, preferred.
Bilingual proficiency in English and Spanish (verbal and written)
Experience supporting SaaS platforms and connected hardware devices
Prior inbound and outbound technical support experience
Strong technical documentation and written communication skills
Comfortable conducting remote walkthroughs and user training sessions
Experience in healthcare, telehealth, or other regulated environments
Familiarity with call center operations, ticketing systems, and escalation workflows

Job Type: Full-time, Direct Hire

Pay: $24-26 per hour

Hours: Mon-Fri with rotating weekends and holidays, 40 hours per week

DrKumo is an Equal Opportunity Employer.

To be considered for this position please click (or copy and paste) the following link: DrKumo Careers

Quick Apply

Refine Your Search

ftr jobs

Customer Support Specialist

Travel Logistics Coordinator - Human Services Program - Remote

Accounts Payable Specilaist

FTR Kitting and Packaging Operator

Case Planner - FTR

Family Advocate - FTR - Brooklyn

Data Scientist I, FTR

FTR Case Aide - Brooklyn

Tooling Manager

Aerospace Trade Compliance (Export) Specialist

CASAC

Therapist - Family Treatment Rehabilitation

71500 Mental Health Coach

Family Treatment and Rehabilitation Supervisor

71500 Queens FTR Case Planner

Cable Supervisor

Certified CASAC Case Worker

Case Planner

Therapist- Preventative (BFT)

Associate Executive Director of Family Support/Preventive Services

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