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Customer Support Representative
ibynd —Remote
- $25 an hour
- Part-time
- Remote
- Google Workspace
- Mid-level
- 2 years
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Pricing Underwriter
The LCF Group, Inc. —New Hyde Park, NY
- $60,000 - $65,000 a year
- Full-time
- Office
- US work authorization
- In-person
- Health savings account
- Health insurance
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2d
Senior PHP / Laravel Engineer
Lendzi —Boca Raton, FL
- From $75,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Senior level
- Health insurance
- Dental insurance
Quick Apply
FinTech Product Analyst - AI Trainer
DataAnnotation —Cupertino, CA
- $50 - $60 an hour
- Part-time
- Remote
- English
- Master's degree
- Doctor of Philosophy
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Litigation Attorney- Complex Commercial & FinTech Disputes
Global Legal Law Firm —Stowe, VT
- $140,000 - $190,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
SMB Sales Executive
Financial Information Technologies LLC —Tampa, FL
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
Litigation Attorney- Complex Commercial & FinTech Disputes
Global Legal Law Firm —Champlain, NY
- $140,000 - $190,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Senior Web Developer - Performance Marketer
Sweet James —Newport Beach, CA
- $150,000 - $175,000 a year
- Full-time
- Computer Science
- 5 years
- System design
- Free parking
- Health savings account
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Fintech Product Analyst - AI Trainer
DataAnnotation —Saint Paul, MN
- $50 - $60 an hour
- Part-time
- Remote
- English
- Master's degree
- Doctor of Philosophy
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Transactional/Contracts Attorney- Complex Commercial & FinTech
Global Legal Law Firm —Stowe, VT
- $110,000 - $180,000 a year
- Full-time
- Writing skills
- Research
- Office
- Health insurance
- Dental insurance
Quick Apply
Product Lead, OnlyBulls
askROI —Las Vegas, NV
- $100,000 - $150,000 a year
- Full-time
- Hybrid work
- Mid-level
- Product management
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
SMB Sales Executive
Financial Information Technologies LLC —Tampa, FL
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
4d
Outside Sales Representative - Fiber Internet
Sales Focus Inc. —Saint Marys, PA
- $55,000 - $100,000 a year
- Weekends as needed
- Residential
- Driver's License
- Reliable transportation
- Paid training
- Paid holidays
Quick Apply
Merchant Services Account Executive- Harrisburg, PA
Kurv Payments —Harrisburg, PA
- From $40,000 a year
- Full-time
- Background check
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Merchant Services Account Executive-Charlotte
Kurv —Charlotte, NC
- From $40,000 a year
- Full-time
- Mid-level
- Driver's License
- Reliable transportation
- Health insurance
- Dental insurance
Quick Apply
Transactional/Contracts Attorney- Complex Commercial & FinTech
Global Legal Law Firm —Boca Raton, FL
- $110,000 - $180,000 a year
- Full-time
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Merchant Services Account Executive-Tampa
Kurv —Tampa, FL
- From $40,000 a year
- Full-time
- Mid-level
- Driver's License
- Reliable transportation
- Health insurance
- Dental insurance
Quick Apply
AI Governance Program Manager
COCC —Rocky Hill, CT
- $150,000 - $195,000 a year
- Full-time
- 7 years
- Master's degree
- Analysis skills
- Wellness program
- Tuition reimbursement
Quick Apply
Merchant Services Account Executive- Raleigh
Kurv —Raleigh-Durham, NC
- From $40,000 a year
- Full-time
- Mid-level
- Driver's License
- Reliable transportation
- Health insurance
- Dental insurance
Quick Apply
Merchant Services Account Executive-Houston
Kurv —Houston, TX
- From $40,000 a year
- Full-time
- Mid-level
- Driver's License
- Reliable transportation
- Health insurance
- Dental insurance
Quick Apply

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Customer Support Representative

ibynd
Remote

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Job Details

Part-time | Full-time
$25 an hour

Qualifications

Customer records maintenance
Record keeping
Managing customer accounts
Customer relationship building
Spreadsheets
Managing clients in a customer support role
SaaS platforms
Sales management systems proficiency
Customer support
CRM system proficiency
Productivity software
SaaS
Technical Proficiency
Ticketing system technical support

Full Job Description

The Customer Support Representative serves as the frontline point of contact for retail agents and broker partners on the iBynd + SEMSEE platform, delivering timely, effective, and empathetic support across all inbound channels. This individual is responsible for resolving technical and platform-related inquiries, triaging escalations, and ensuring every partner interaction reflects the highest standards of service. The Customer Support Representative partners closely with the Customer Success, Product, and Operations teams to surface recurring issues, drive resolution, and contribute to a continuously improving support experience. This is a role for a detail-oriented, service-first professional who takes ownership of problems and thrives on turning a frustrated partner into a loyal advocate.

DUTIES AND RESPONSIBILITIES

INBOUND SUPPORT & TICKET MANAGEMENT

Serve as the primary point of contact for agent and broker partners submitting support requests via email, and phone—managing a high-volume ticket queue with accuracy and urgency.
Diagnose and resolve platform, submission, login, and workflow issues in a timely manner, ensuring partners receive clear, actionable guidance at every step.
Document all interactions, resolutions, and escalation paths accurately in the CRM and ticketing system, maintaining clean records that support team visibility and reporting.
Triage and escalate complex or high-priority issues to Product, or Operations teams, following defined escalation protocols and ensuring seamless handoffs.

PARTNER EXPERIENCE & RELATIONSHIP SUPPORT

Build rapport with retail agents and broker partners through consistent, professional, and empathetic communication that reinforces confidence in the iBynd + SEMSEE platform.
Follow up proactively on open issues, keeping partners informed of status updates and resolution timelines without waiting to be asked.
Identify patterns in partner feedback and recurring pain points, synthesizing insights for Customer Success and Product teams to inform platform improvements.
Contribute to maintaining and improving partner-facing support resources, including help articles, FAQs, video walkthroughs, and onboarding guides.

PLATFORM KNOWLEDGE & TRAINING SUPPORT

Develop and maintain deep functional knowledge of the iBynd + SEMSEE platform, including submission workflows, appetite tools, quoting processes, and user account management.
Participate in product update briefings, internal training sessions, and beta testing initiatives to stay current on platform changes and new feature releases.
Support the delivery of partner-facing training sessions and webinars as a co-presenter or technical resource when needed.

OPERATIONS & CROSS-FUNCTIONAL COLLABORATION

Maintain up-to-date and accurate partner records, issue logs, and resolution notes in the CRM system to support team-wide transparency and historical tracking.
Collaborate with underwriting, operations, and product teams to resolve submission and appetite-related questions escalated on behalf of partners.
Prepare and contribute to regular reporting on ticket volume, resolution rates, response times, and partner satisfaction metrics.
Participate in team huddles, process improvement discussions, and initiatives that strengthen the overall support function.
Other duties as assigned.

QUALIFICATIONS

REQUIRED

2+ years of experience in customer support, technical support, or a client-facing service role, with a demonstrated track record of resolving complex inquiries and managing partner or customer relationships.
Strong verbal and written communication skills—able to explain technical concepts clearly to non-technical users and maintain a professional, helpful tone under pressure.
Proficiency in CRM and ticketing systems (Salesforce, HubSpot, Zendesk, or equivalent) with a disciplined approach to record-keeping and follow-through.
Exceptional attention to detail and organizational skills, with the ability to manage multiple open tickets, partner relationships, and priorities simultaneously.
Proficiency in Google Suites, including Excel, Word, and PowerPoint (or equivalent Google Workspace tools).
Ability to learn and navigate SaaS platforms quickly, and comfort explaining digital workflows to users with varying levels of technical proficiency.
A genuine service orientation—committed to solving problems, following through on commitments, and leaving every partner interaction better than you found it.

PREFERRED

Property and Casualty insurance industry experience strongly desired; familiarity with commercial lines, wholesale distribution, or the retail agent/broker community is a significant advantage.
Experience working at or with a wholesale broker, MGA, insurtech platform, or carrier in a customer-facing support capacity.
Familiarity with submission workflows, appetite tools, and the commercial insurance quoting process.
Experience building or maintaining self-service support content including knowledge bases, help articles, or user guides.
Comfort working in a fast-paced, evolving environment where products, processes, and priorities shift quickly—and the ability to adapt without losing service quality.
Comfort navigating and explaining SaaS or digital platforms to non-technical users; prior experience in an insurtech or fintech environment a plus.

Job Location: Remote

d3AAERoTYU

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