Thresher Operations Support Specialist
General Atomics —Aurora, CO
- $87,070 - $132,963 a year
- Weekends as needed
- Mid-level
- 8 years
- Experience equivalent to degree accepted
- Relocation assistance
Software Test Analyst
General Atomics —Poway, CA
- $71,950 - $109,885 a year
- Extended hours
- Computer Science
- Software troubleshooting
- Mid-level
- Relocation assistance
10d
System Test Analyst
General Atomics —Poway, CA
- $73,700 - $128,780 a year
- Extended hours
- Engineering
- Mid-level
- Continuous improvement
- Relocation assistance
Department Specialist
General Atomics —San Diego, CA
- $56,180 - $83,518 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Organizational skills
12d
Applied Mathematician- Multi-Object Tracking
General Atomics —Charlottesville, VA
- $98,100 - $171,398 a year
- Full-time
- Hybrid work
- Computer Science
- 3 years
- Java
- Relocation assistance
12d
LMS Advisor
General Atomics —Poway, CA
- $89,180 - $155,825 a year
- Full-time
- Software troubleshooting
- Computer literacy
- Bachelor's degree
Quality Assurance Manager
General Atomics —Poway, CA
- $100,290 - $183,098 a year
- Extended hours
- Engineering
- 11+ years
- Travel
- Relocation assistance
12d
Associate Software Developer
General Atomics —Poway, CA
- $71,950 - $109,885 a year
- Extended hours
- Hybrid work
- Computer Science
- Research
- Mid-level
- Relocation assistance
Project Administrator
General Atomics —Poway, CA
- $73,700 - $128,780 a year
- Extended hours
- Hybrid work
- Computer literacy
- Mid-level
- Bachelor's degree
- Relocation assistance
Software Developer Supervisor
General Atomics —Poway, CA
- $105,890 - $189,545 a year
- Extended hours
- Computer Science
- System design
- Master's degree
- Relocation assistance
12d
Tooling Technician
General Atomics —Poway, CA
- $56,180 - $83,518 a year
- Full-time
- Computer literacy
- Assembly
- Experience equivalent to degree accepted
12d
Accounting Specialist
General Atomics —San Diego, CA
- $48,160 - $71,598 a year
- Extended hours
- Hybrid work
- Research
- Mid-level
- Office
12d
Configuration Supervsior
General Atomics —Adelanto, CA
- $73,700 - $128,780 a year
- Extended hours
- Hybrid work
- 6 years
- Computer literacy
- Bachelor's degree
- Relocation assistance
Logistics Development Specialist
General Atomics —Poway, CA
- $73,700 - $128,780 a year
- Extended hours
- Hybrid work
- 6 years
- Analysis skills
- Bachelor's degree
- Relocation assistance
12d
Logistics Development Specialist
General Atomics —Poway, CA
- $89,180 - $155,825 a year
- Extended hours
- Hybrid work
- Microsoft Excel
- Customer service
- Master's degree
- Relocation assistance
12d
Mechanical Test Supervisor
General Atomics —Poway, CA
- $81,080 - $141,650 a year
- Extended hours
- Engineering
- Supervising experience
- Doctor of Philosophy
- Relocation assistance
12d
International Program Manager
General Atomics —Poway, CA
- $90,930 - $162,788 a year
- Extended hours
- Hybrid work
- Engineering
- Doctor of Philosophy
- Travel
- Relocation assistance
Financial Analyst/Investigative Auditor
General Atomics —San Diego, CA
- $89,180 - $155,825 a year
- Extended hours
- Office
- Analysis skills
- Bachelor's degree
UAV Systems Specialist
General Atomics —Poway, CA
- $81,080 - $141,650 a year
- Extended hours
- Hybrid work
- Data analysis skills
- Analysis skills
- Bachelor's degree
- Relocation assistance
Flight Controls Tools and Software Engineer
General Atomics —Poway, CA
- $62,510 - $105,628 a year
- Full-time
- Hybrid work
- Engineering
- SQL
- Analysis skills
- Relocation assistance

I want to receive the latest job alert for general atomics

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

general atomics jobs near

Thresher Operations Support Specialist

General Atomics -
Aurora, CO

Apply Now

Job Details

Full-time
$87,070 - $132,963 a year

Benefits

Relocation assistance

Qualifications

Monitoring machines
Incident report management
Triage
IT system monitoring
Incident management software
Reporting and dashboarding tools
Production systems
Incident management operations support
TS/SCI with Polygraph
Escalation handling
System performance monitoring

Full Job Description

General Atomics Integrated Intelligence, Inc. (GA-Intelligence), an affiliate of General Atomics, develops best-in-class global situational awareness and battle orchestration capabilities that process petabytes of data from diverse sources in near real time. Our systems apply state-of-the-art algorithms and machine learning techniques to extract features, fuse data and form a rich live view of objects across land, sea and sky. We empower decision makers to solve meaningful challenges through innovative data science and scalable software engineering.

We are seeking an experienced Thresher Operations Support Specialist to join our team in a critical 24/7 operational support role. This position is responsible for providing front-line user support, maintenance and monitoring of an operational system to identify potential issues to the Thresher system ensuring system performance and reliability. The ideal candidate will have prior experience with Thresher, a strong background in operations support, and possess a proactive approach to troubleshooting and incident management. This role requires strong interpersonal skills and ability to work in a fast-paced, high-stakes operational environment, maintaining focus and providing continuous coverage to support our warfighters and stakeholders around the clock.

DUTIES AND RESPONSIBILITIES:

Operational Monitoring and System Support:
- Monitor system performance and integrity via direct access to Thresher tools, including the Warfighter Tools Support Dashboard and System Status Dashboards.
- Monitor track data sources to ensure accuracy, performance, and integrity, identifying and addressing any anomalies.
- Maintain situational awareness of overall system performance to ensure timely responses to issues and support operational objectives.
User Support and Communication:
- Provide Tier 0-1 technical support to users, answering queries and resolving issues related to Thresher functionality and performance in a timely and professional manner.
- Develop and maintain positive customer relations to ensure maximum customer satisfaction
- Monitor and provide technical support to user interactions across various communication channels. (email, phone, chat rooms, service desk tickets)
- Facilitate escalation of issues to higher support tiers when necessary, ensuring timely resolution and communication with users and leadership.
- Document and track all user interactions, including issue reporting, troubleshooting steps, and resolutions for future reference and analysis.
Incident Management and Troubleshooting:
- Perform initial incident triage by analyzing user-reported issues, gathering necessary data, and executing troubleshooting procedures.
- Coordinate with external stakeholders to gather additional information, verify incidents, and ensure appropriate escalation of unresolved issues.
- Generate and log discrepancy reports based on identified system or performance issues, tracking progress and resolution status.
- Ensure that all incidents are thoroughly documented, with detailed steps on diagnosis, troubleshooting, and resolution efforts.

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

Job Qualifications

Typically requires an Associates degree in a related field and eight or more years of related experience. Equivalent professional experience may be substituted in lieu of education.
Prior experience with Thresher is required, including familiarity with its tools, dashboards, and operational performance monitoring.
Demonstrated experience in operations support with a strong background in system monitoring, user support, and incident management.
Strong technical troubleshooting skills to quickly identify and resolve issues across a variety of systems and platforms.
Ability to work efficiently and independently during shift work, including weekends, holidays, and nights as part of a 24/7 team.
Excellent communication skills, with the ability to interact professionally with users, stakeholders, and support teams.
Experience with incident management tools and procedures, including triage, escalation, and resolution tracking.
Ability to document and track user interactions clearly and accurately to maintain a comprehensive log of issues and resolutions.

PREFERRED SKILLS AND EXPERIENCE:

Experience with chat programs or support tools used for real-time communication in operational environments.
Knowledge of incident management software and best practices for IT service management (ITSM).
Experience in Tier 1 or 2 technical support in a similar operations support or systems monitoring role.
Familiarity with military operations and understanding the critical nature of supporting warfighter systems.

Job Category

Product Support

Experience Level

Mid-Level (3-7 years)

Workstyle

Onsite

Full-Time/Part-Time

Full-Time Hourly

Pay Range Low

87,070

Pay Range High

132,963

Travel Percentage Required

0% - 25%

Relocation Assistance Provided?

Yes

US Citizenship Required?

Yes

Clearance Required?

Yes

Clearance Level

Top Secret (current SCI access with CI Poly)

Search Jobs at | General Atomics and Affiliated Companies

Apply Now

Refine Your Search

general atomics jobs

Thresher Operations Support Specialist

Software Test Analyst

System Test Analyst

Department Specialist

Applied Mathematician- Multi-Object Tracking

LMS Advisor

Quality Assurance Manager

Associate Software Developer

Project Administrator

Software Developer Supervisor

Tooling Technician

Accounting Specialist

Configuration Supervsior

Logistics Development Specialist

Logistics Development Specialist

Mechanical Test Supervisor

International Program Manager

Financial Analyst/Investigative Auditor

UAV Systems Specialist

Flight Controls Tools and Software Engineer

I want to receive the latest job alert for general atomics

Related Searches

Explore jobs in more locations

Search Jobs at | General Atomics and Affiliated Companies

Job Seeker Tools

Employer Tools

Browse

Stay Connected