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Marcus by Goldman Sachs, Tier II Specialist | Richardson, TX
Goldman Sachs —Richardson, TX
- Weekends as needed
- Mid-level
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Marcus by Goldman Sachs, Tier I Specialist| Draper, UT
Goldman Sachs —Draper, UT
- Weekends as needed
- High school diploma or GED
- 1 year
- Communication skills
- Disability insurance
- Health insurance
Marcus by Goldman Sachs, Back Office Team Lead | Analyst | Richardson, TX
Goldman Sachs —Richardson, TX
- Microsoft Excel
- Mid-level
- Office
- Disability insurance
- Health insurance
Asset & Wealth Management, Goldman Sachs Asset Management - Alternatives Investing, Administrative Assistant, New York
Goldman Sachs —New York, NY
- $70,000 - $110,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
- Disability insurance
- Health insurance
AWM, Marcus by Goldman Sachs, Contact Center Team Lead, Analyst, Richardson, TX
Goldman Sachs —Richardson, TX
- Call employer
- Military
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Global Banking & Markets Public, Goldman Sachs Select – Banking and Lending Onboarding Specialist, Analyst, Salt Lake City
Goldman Sachs —Salt Lake City, UT
- Mid-level
- Office
- 1 year
- Disability insurance
- Health insurance
Marcus by Goldman Sachs, Back Office Fulfillment Specialist | Draper, UT
Goldman Sachs —Draper, UT
- Overtime
- Mid-level
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Asset & Wealth Management, Private Wealth Management, Goldman Sachs Family Office, Family Office Solutions (Reporting), Analyst - Albany
Goldman Sachs —Albany, NY
- $55,000 - $75,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Disability insurance
- Health insurance
Marcus by Goldman Sachs, Marketing Content Strategy, Associate - Richardson, TX
Goldman Sachs —Richardson, TX
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Asset & Wealth Management, Private Wealth Management, Goldman Sachs Family Office, Digital Estate Planning, Associate - Dallas
Goldman Sachs —Dallas, TX
- Full-time
- CPA
- Mid-level
- Office
- Disability insurance
- Health insurance
Marcus by Goldman Sachs, Lead Instructional Designer Associate - Richardson, TX
Goldman Sachs —Richardson, TX
- Office
- Master's degree
- Analysis skills
- Disability insurance
- Health insurance
Asset & Wealth Management, Private Wealth Management, Goldman Sachs Trust Company, Senior Trust Officer, Vice President - Wilmington, DE
Goldman Sachs —Wilmington, DE
- 7 years
- Office
- Business development experience
- Disability insurance
- Health insurance
AWM, Goldman Sachs Ayco, Financial Planner Training & Development, Associate, Dallas
Goldman Sachs —Dallas, TX
- Microsoft Excel
- Microsoft Outlook
- Research
- Disability insurance
- Health insurance
13d
AWM, Marcus by Goldman Sachs, Commercial Strategy, Analyst - Richardson, TX
Goldman Sachs —Richardson, TX
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
2027 | Americas | Chicago Metro Area | Wealth Management, Financial Planning | Summer Analyst
Goldman Sachs —Chicago, IL
- Seasonal
- Internship
- Entry level
Operations | Analyst | Dallas
Goldman Sachs —Dallas, TX
- Microsoft Outlook
- Word processing
- Office
- Disability insurance
- Health insurance
Asset & Wealth Management, Private Wealth Management, Goldman Sachs Family Office, Legacy Planning, Vice President - Dallas
Goldman Sachs —Dallas, TX
- Microsoft Excel
- Research
- Office
- Disability insurance
- Health insurance
Human Capital Management, Pine Street, Leadership Development / Project Management, Senior Analyst, New York
Goldman Sachs —New York, NY
- $85,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Disability insurance
- Health insurance
13d
AWM, Marcus by Goldman Sachs, Fraud Product Lead, Vice President - Richardson, TX
Goldman Sachs —Richardson, TX
- Full-time
- 7 years
- Office
- Analysis skills
- Disability insurance
- Health insurance
Asset & Wealth Management, Private Wealth Management, Goldman Sachs Family Office, Insurance Practice Lead, Vice President - New York
Goldman Sachs —New York, NY
- $115,000 - $270,000 a year
- Full-time
- Office
- Bachelor's degree
- Doctor of Philosophy
- Disability insurance
- Health insurance

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Marcus by Goldman Sachs, Tier II Specialist | Richardson, TX

Goldman Sachs -
Richardson, TX

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Job Details

Benefits

Disability insurance
Health insurance
Dental insurance
Adoption assistance
Parental leave
Employee assistance program
Life insurance
Childcare

Qualifications

High school diploma or GED
Managing clients in a customer support role

Full Job Description

Marcus by Goldman Sachs

As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' 150+ years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches.

About the role

As a Tier II Customer Support Specialist, you will handle inbound customer calls and serve as a key escalation point for complex customer inquiries, delivering high-quality, customer-centric resolutions. You will manage both real-time phone interactions and casework, partnering closely with cross-functional teams to investigate issues, identify root causes, and drive continuous process improvements. This role requires strong analytical thinking, sound judgment, and the ability to manage competing priorities in a fast-paced, call center environment.

Responsibilities

Act as an escalation point for complex customer inquiries via phone and casework, ensuring timely and effective resolution
Partner with peers and cross-functional teams to identify customer-centric solutions and resolve challenging cases
Investigate issues, identify root causes, and recommend process improvements to enhance operational efficiency
Utilize strong analytical and problem-solving skills to independently manage customer-facing issues and support team initiatives
Participate in projects and continuous improvement efforts to drive operational excellence
Adhere to the Firm’s Business Principles and Customer Service Values in all interactions
Manage assigned casework, meet service level expectations, and ensure accuracy and quality in all outputs
Serve as a role model by delivering exceptional service to prospective and existing customers
Maintain strong performance across key metrics, including call quality, productivity, and adherence

Basic Qualifications

Minimum of 2+ years of experience in a customer-facing or contact center role (Tier II or escalation experience preferred)
Proven experience handling escalated or complex customer issues, demonstrating sound judgment and decision-making
Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities in a high-volume environment
Excellent verbal and written communication skills, with the ability to collaborate and influence stakeholders
Client-focused mindset with a strong sense of urgency, ownership, and accountability
Strong interpersonal skills with the ability to positively contribute to team culture and morale
Self-motivated, adaptable, and resilient in a dynamic, evolving environment
Ability to proactively identify issues, ask probing questions, and efficiently resolve customer concerns
High school diploma

Job Shift

Operating hours are Monday to Friday, between 8:00 AM and 8:30 PM CT. Your specific shift will vary within these hours. Weekend availability may be required in the future.

Location

Openings are available in Richardson, TX, and Draper, UT. This role operates under a hybrid working model, requiring three days per week in the office. Full office attendance may be required in the future.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

We Offer Best-In-Class Benefits

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

Holiday & Vacation Policies

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

Opportunity Overview

CORPORATE TITLECall Center Representative

OFFICE LOCATION(S)Richardson

DIVISIONSkillset

Apply Now

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goldman sachs jobs

Marcus by Goldman Sachs, Tier II Specialist | Richardson, TX

Marcus by Goldman Sachs, Tier I Specialist| Draper, UT

Marcus by Goldman Sachs, Back Office Team Lead | Analyst | Richardson, TX

Asset & Wealth Management, Goldman Sachs Asset Management - Alternatives Investing, Administrative Assistant, New York

AWM, Marcus by Goldman Sachs, Contact Center Team Lead, Analyst, Richardson, TX

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Marcus by Goldman Sachs, Back Office Fulfillment Specialist | Draper, UT

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Marcus by Goldman Sachs, Marketing Content Strategy, Associate - Richardson, TX

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Marcus by Goldman Sachs, Lead Instructional Designer Associate - Richardson, TX

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Asset & Wealth Management, Private Wealth Management, Goldman Sachs Family Office, Legacy Planning, Vice President - Dallas

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