Top 4983 Gs Jobs | SimplyHired

Tier I Customer Support Representatives (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Bilingual
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Leadership Coach (1099) Federal Focus
Stafford Consulting —McLean, VA
- $40 - $60 an hour
- Full-time
- Remote
- Mid-level
- Travel
Packaging Associate
GS Enterprise US —Ashburn, VA
- $23.00 - $27.70 an hour
- Full-time
- Ability to walk for extended periods
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
GS Operative
The International Spy Museum —Washington, DC
- $18 an hour
- Weekends as needed
- High school diploma or GED
- 1 year
- Entry level
Analytic Careers
US Central Intelligence Agency —Washington, DC
- $78,083 - $170,820 a year
- Full-time
- Background check
- 18 years or older
- Pass drug screening
Media Specialist, Biosciences
GenScript/ProBio —Remote
- $75,000 - $85,000 a year
- Remote
- Mid-level
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
Quick Apply
Illustrator
Koniag Integration Solutions —Tinker AFB, OK
- $25.65 - $31.38 an hour
- Full-time
- Management
- Schematics
- 5 years
- Paid holidays
- Health insurance
Quick Apply
10d
Physical Therapist
Proliance Sports Therapy and Rehabilitation - Bellevue —Bellevue, WA
- $82,924 - $149,264 a year
- 8 hour shift
- Background check
- Private practice
- Surgery
- Travel reimbursement
- Profit sharing
Quick Apply
TIG Welder Apprentice/Material Handler
PRL GS Performance Products LLC —Export, PA
- $16 - $18 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- Warehouse
- Health insurance
- Dental insurance
Quick Apply
Program Manager / Instructor – DoD Personnel Demonstration Projects
Rouse-Consulting, LLC —Washington, DC
- $150,000 - $175,000 a year
- Full-time
- 6 years
- System design
- Master's degree
- Health savings account
- Health insurance
Quick Apply
11d
Welder - TIG
PRL GS Performance Products LLC —Export, PA
- $20 - $24 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Dental insurance
- 401(k)
Quick Apply
Candy Clerk
Uncle Gs Management Corp. —Greenvale, NY
- $17 - $18 an hour
- Full-time
- 18 years or older
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
12d
Cashier (PT)
Uncle Gs Management Corp. —Greenvale, NY
- $17 - $18 an hour
- Part-time
- English
- Entry level
- Health insurance
- Dental insurance
Quick Apply
12d
Call Center Specialist (Bilingual English/Spanish)
Koniag Government Services —El Paso, TX
- Weekends as needed
- Background check
- Spanish
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Occupational Health Nurse
Koniag Government Services —Washington, DC
- $38 - $44 an hour
- Part-time
- Nursing
- Microsoft Excel
- Vital signs
- Paid holidays
- Health insurance
Quick Apply
Product Assembly Associate-2nd shift
PRL GS Performance Products LLC —Export, PA
- $17 - $19 an hour
- Full-time
- Forklift
- High school diploma or GED
- Quality control
- Health insurance
- Dental insurance
Quick Apply
Mozzarella Clerk
Uncle Gs Management Corp. —Greenvale, NY
- $17 - $18 an hour
- Full-time
- English
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
12d
SQL Programmer
VA Boston Healthcare System —Boston, MA
- Full-time
- Background check
- SQL
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
10d
Customer Service Clerk
Uncle Gs Management Corp. —Greenvale, NY
- $17 - $18 an hour
- Full-time
- English
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
12d
Sr.Project Specialist-Warehouse Operation
SHEIN —Cherry Valley, CA
- $90,000 - $105,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Warehouse
- Health insurance
- Dental insurance
Quick Apply

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Tier I Customer Support Representatives (REMOTE)

Koniag Government Services -
Remote

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Technology security practices
High school diploma or GED
Managing clients in a customer support role
HDI Certification
Computer networking
Productivity software
Technical Proficiency
Ticketing system technical support

Full Job Description

Koniag Technology and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking Tier I Customer Support Representatives to support KTIS and our government customers. This position requires the candidate to be able to obtain a Public Trust. We are hiring for both 1st and 2nd shift (EST). This is a remote position.
We offer competitive compensation and an extraordinary benefits package, including health, dental, and vision insurance, 401(k) with company matching, flexible spending accounts, paid holidays, three weeks of paid time off, and more.
Koniag Technology & Infrastructure Solutions (KTIS) is seeking dedicated Tier I Customer Support Representatives to join our technical support team. The ideal candidates will have a passion for customer service, strong technical aptitude, and excellent communication skills. As the first point of contact for our clients, these individuals will play a crucial role in maintaining customer satisfaction and resolving technical issues efficiently.
The Tier I Customer Support Representative will serve as the initial point of contact for technical support inquiries and will be responsible for troubleshooting and resolving basic technical issues. Principal responsibilities will include but are not limited to:

Respond to customer inquiries and support requests via phone, email, chat, and ticketing systems.
Diagnose and resolve basic to intermediate technical problems according to established procedures.
Document all customer interactions, troubleshooting steps, and resolutions in the ticketing system.
Escalate complex issues to appropriate Tier II or Tier III support teams when necessary.
Follow up with customers to ensure satisfaction and complete resolution of their issues.
Identify and document recurring issues to help improve products and services.
Maintain knowledge of company products, services, and policies to provide accurate information.
Contribute to the development of knowledge base articles and support documentation.
Meet or exceed performance metrics related to call handling, ticket resolution, and customer satisfaction.
Participate in training to continuously improve technical knowledge and support skills.
Complete required technical certifications within specified timeframes.
Assist with special projects as assigned by management.
Maintain a professional and courteous demeanor when interacting with all customers.

Education and Experience:

High School Diploma or GED required.
3-5 years of experience in customer service or technical support.
Experience with help desk ticketing systems and remote support tools.
Background in supporting hardware, software, or IT services preferred.
Must be willing to obtain HDI Customer Service Representative Certification (or equivalent) certification within 6 months of employment.

Required Skills and Competencies:

Strong customer service orientation with the ability to communicate technical information clearly to non-technical users.
Basic understanding of computer systems, networks, and common software applications.
Proficiency in troubleshooting Windows and/or Mac operating systems.
Experience with help desk or ticketing systems (ServiceNow, Jira, Zendesk, or similar).
Excellent verbal and written communication skills.
Ability to multi-task and prioritize in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Ability to follow established processes and procedures.
Basic knowledge of IT security best practices.
Proficiency with Microsoft Office Suite.
Ability to work independently and as part of a team.
Patience and empathy when dealing with frustrated customers.
Commitment to ongoing professional development and technical learning.

Desired Skills and Competencies:

Experience in a call center or help desk environment.
Experience with remote desktop support tools.
Familiarity with CRM software.
Experience supporting mobile devices and applications.
Knowledge of DoD household goods (HHG) processes.
Understanding of personal property entitlements.
DPS (Defense Personal Property System) module expertise.
MilMove module expertise.
Knowledge of VoIP systems and troubleshooting.
Bilingual capabilities.
Experience working in a government contracting environment.

Security Requirement:

Ability to obtain a Public Trust.

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Apply Now

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gs jobs

Tier I Customer Support Representatives (REMOTE)

Leadership Coach (1099) Federal Focus

Packaging Associate

GS Operative

Analytic Careers

Media Specialist, Biosciences

Illustrator

Physical Therapist

TIG Welder Apprentice/Material Handler

Program Manager / Instructor – DoD Personnel Demonstration Projects

Welder - TIG

Candy Clerk

Cashier (PT)

Call Center Specialist (Bilingual English/Spanish)

Occupational Health Nurse

Product Assembly Associate-2nd shift

Mozzarella Clerk

SQL Programmer

Customer Service Clerk

Sr.Project Specialist-Warehouse Operation

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