Top 96 Hackett group Jobs

Consultant
The Hackett Group —Portland, OR
- Full-time
- Oracle
- Mid-level
- 1 year
- On-the-job training
RPA Developer Subcontractor
The Hackett Group —Florida
- Full-time
- Maintenance
- Mid-level
- Scripting
ServiceNow Subcontractor
The Hackett Group —Florida
- Full-time
- 6 years
- System design
- Scripting
Sr. HCM Consultant
The Hackett Group —Oregon
- Full-time
- Microsoft Excel
- Oracle
- Research
AI Developer Subcontractor
The Hackett Group —Florida
- Full-time
- Azure
- Computer Science
- Software troubleshooting
CONSULTANT -- STRATEGY & OPERATIONS
The Hackett Group —Illinois
- Full-time
- Mid-level
- Microsoft Office
- Finance
Senior Director
The Hackett Group —Florida
- Full-time
- Oracle
- 5 years
- Team management
CONSULTANT – TECHNOLOGY TRANSFORMATION
The Hackett Group —Illinois
- Full-time
- Computer science
- Computer Science
- Computer literacy
Senior Director
The Hackett Group —Florida
- Full-time
- Oracle
- Mentoring
- Senior level
Manager
The Hackett Group —Oregon
- DevOps
- Research
- Senior level
Oracle Cloud Technical Manager
The Hackett Group —Oregon
- Remote
- Analysis skills
- Travel
- In-person
DMS Customer Success Manager
The Hackett Group —Miami, FL
- Full-time
- Mid-level
- Leadership
- Communication skills
Director
The Hackett Group —Florida
- Full-time
- Oracle
- Analysis skills
- Team management
FullStack Developer Subcontractor
The Hackett Group —Florida
- Full-time
- Azure
- Computer Science
- 5 years
EPM Application Subcontractor
The Hackett Group —Florida
- Full-time
- Oracle
- Mid-level
- Windows
SAP SAC Support Subcontractor
The Hackett Group —Florida
- Full-time
- Mid-level
- 3 years
- Analysis skills
Account Executive
The Hackett Group —Florida
- Full-time
- Computer literacy
- Master's degree
- Bachelor's degree
HCM Senior Manager, AMS
The Hackett Group —Florida
- Full-time
- Research
- SQL
- Analysis skills
SAP Director
The Hackett Group —Miami, FL
- Full-time
- Continuous improvement
- Travel
- Senior level
Senior Manager
The Hackett Group —Florida
- Oracle
- Mentoring
- Senior level

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Consultant

The Hackett Group -
Portland, OR

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Job Details

Full-time

Benefits

On-the-job training

Qualifications

Phone communication
Client interaction via phone calls

Full Job Description

A Call Center Support Agent serves as the frontline representative of a company, managing a variety of employee interactions primarily through phone calls, emails, and live chats. Their main goal is to provide exceptional customer service and resolve any time entry, HR, Payroll related issues that the employee may have.

Key Responsibilities

Respond in a timely and professional manner to inbound calls, emails, and chat inquiries from employees and managers regarding HR policies, procedures, and systems
- Provide accurate and timely information on HR-related topics such as time entry, scheduling and absences, payroll, onboarding, performance management, and the like
- Troubleshoot and resolve issues related to HR systems and processes, escalating complex cases to higher-level support or subject matter experts as needed
- Assist with HR process improvements by identifying recurring issues and suggesting enhancements to streamline operations
- Collaborate with client team members to ensure consistent and effective service delivery
- Document and accurately track all inquiries, interactions, and resolutions in the CRM system to ensure proper follow-up and reporting
- Meet SLA and performance targets and contribute to team goals.
- Participant in continuous improvement by suggesting opportunities to improve employee experience.

Required skills/experience.

High-proficiency verbal and written communication
- More than one year’s experience in a call center or customer service role is mandatory
- Overall exposure or knowledge in any of the following general HR processes such as time and attendance, employee concerns, onboarding, talent management, and payroll
- High-quality customer service skills
- Excellent communication and people skills
- Ability to manage stressful situations and remain calm under pressure

Recommended Specific Technical Skills

Proficiency in using computer systems such as HR system and Microsoft Suite
- Experience with issue tracking using a solution such as ServiceNow or Oracle HR Help Desk
- Experience with time, scheduling and attendance modules in Workforce Software application
- Experience with HR Solutions such as Oracle HCM Cloud is highly beneficial

Working Conditions :

A collaborative and innovative work environment
The opportunity to work in a global company with top class systems
Opportunities for professional growth
Full-time position
Remote from home work; consistent internet connection required; professional home office with limited background noise required; and ability to utilize webcam required
On the job training is provided

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Refine Your Search

hackett group jobs

Consultant

RPA Developer Subcontractor

ServiceNow Subcontractor

Sr. HCM Consultant

AI Developer Subcontractor

CONSULTANT -- STRATEGY & OPERATIONS

Senior Director

CONSULTANT – TECHNOLOGY TRANSFORMATION

Senior Director

Manager

Oracle Cloud Technical Manager

DMS Customer Success Manager

Director

FullStack Developer Subcontractor

EPM Application Subcontractor

SAP SAC Support Subcontractor

Account Executive

HCM Senior Manager, AMS

SAP Director

Senior Manager

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