Top 10 Harte hanks Jobs

Customer Care Tier 2
Harte Hanks —Greenville, SC
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
- Health savings account
- Dental insurance
Quick Apply
14d
Operations Manager
Harte Hanks —Greenville, SC
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Health savings account
- Health insurance
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Customer Care Tier 2 - Bilingual
Harte Hanks —Greenville, SC
- Full-time
- Bilingual
- Hospitality
- Microsoft Outlook
- Health savings account
- Dental insurance
Quick Apply
14d
Onsite Trainer
Harte Hanks —Greenville, SC
- Full-time
- Management
- Mid-level
- Analysis skills
- Health savings account
- Dental insurance
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Harte Hanks Corporate SDR
Harte Hanks —United States
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
Sales Operations Manager
Harte Hanks —United States
- Remote
- Mid-level
- Mentoring
- Leadership
- Health savings account
- Health insurance
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Vice President, Logistic Sales and Operations
Harte Hanks —United States
- Full-time
- Remote
- Customer service
- Microsoft Office
- Bachelor's degree
- Health savings account
- Health insurance
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Customer Care Tier 2

Harte Hanks -
Greenville, SC

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Job Details

Full-time
14 days ago

Benefits

Health savings account
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Employee discount
Pet insurance

Qualifications

Computer literacy
Writing skills

Full Job Description

Who We Are

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics, and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe, and Asia Pacific.

Overview of Job Responsibilities

Tier 2 Customer Care Team Members are problem-solvers for our customers. You will proactively manage and resolve customer escalations from various channels with professionalism, ensuring timely responses and thorough case reviews. Monitors communication channels, maintains accurate documentation, identifies recurring issues, and collaborates with leadership to implement preventive solutions while delivering effective customer resolutions.

Essential Responsibilities

Team members will courteously respond to all escalated claims and negotiate a resolution for the customer.
Dedicate to handling escalations that arrive through one of the defined escalation channels (i.e., Executive escalations, BBB, CEO email, Legal (e.g., small claims, Attorney demand, Attorney General, etc.), Media (e.g., via corporate communications), letters/email to the office of the President)
Detect recurring situations and report them to the Supervisor with a potential resolution plan to offer assistance prior to it becoming a corporate escalation.
Responsible for monitoring the OOP hotline, voicemail, and ensuring customers' calls are addressed and returned
Ensure escalations are reviewed and understood prior to requesting assistance from management.
Review the history of cases assigned and ensure the correct root cause is selected
Timely responses for update/feedback/information to Legal/ when they request additional information and/or status updates.
Proactively monitor the follow-up/SO reports to review any long-pending cases and take further action
Responsible for documentation for all incoming customer complaints via phone, email, or postal mail, and ensures that a proper and timely response is made

Qualifications, Knowledge, and Skills

Ability to travel to and from the on-site location in Greenville, SC, for work
Strong customer service skills
Analytical thinking, case management, and problem-solving skills
Familiar with everyday computer tasks, internet navigation, and basic research
Fundamental writing skills, including basic spelling and grammar usage
Ability to perform repetitive tasks and remain seated for long periods of time
Some experience with an environment that includes interaction with customers (retail, call center, hospitality)
Must possess and demonstrate excellent communication, verbal communication must be professional and grammatically correct, never using jargon or slang
Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously
Proficiency in Word, Excel, Teams, and Outlook
Must pass all assessments, background, and drug screening

What We Offer

Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401 (k) plan with Company Match and Roth contributions | Immediate vesting
Pet Insurance, discounted legal services, employee discount programs, and more….

In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.

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Refine Your Search

harte hanks jobs

Customer Care Tier 2

Operations Manager

Customer Care Tier 2 - Bilingual

Onsite Trainer

Harte Hanks Corporate SDR

Sales Operations Manager

Vice President, Logistic Sales and Operations

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