Top 335100 Help group Jobs

Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Team-Based Financial Advisor - Apex Financial Group (Manitowoc)
Thrivent —Manitowoc, WI
- $24,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- AD&D insurance
- Health insurance
Quick Apply
Service Advisor - North Central Florida Group - Tallahassee, FL
Thrivent —Tallahassee, FL
- $35,000 - $50,000 a year
- Research
- Mid-level
- Organizational skills
Quick Apply
Sr. Systems Development Engineer , Secure Connection Services (SCS), Tactical Edge Mission Engineering Group (TEMEG)
Amazon Development Center U.S., Inc. —Herndon, VA
- $151,200 - $204,600 a year
- Full-time
- Analysis skills
- Senior level
- Communication skills
- AD&D insurance
- Health insurance
1d
Processing CAD Specialist
American Steel and Aluminum LLC —Saco, ME
- $65,000 - $70,000 a year
- Full-time
- AutoCAD
- Schematics
- CAD
- Health savings account
- Disability insurance
Quick Apply
8d
Life Insurance Agent
Farmers Insurance —Bend, OR
- From $60,000 a year
- Full-time
- Background check
- HIPAA
- Mid-level
- Life insurance
Quick Apply
9d
APQP Quality Engineer
Crane Aerospace & Electronics —Elyria, OH
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Fire Alarm Foreman – Commercial Project
TradeWise —Glendale, AZ
- From $35 an hour
- Full-time
- Clean driving record
- Construction site
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
13h
Location Maintenance & Repair Technician - Anchorage, AK and surrounding area part-time
Smarte Carte —Anchorage, AK
- Part-time
- Writing skills
- Analysis skills
- Driver's License
- Mileage reimbursement
- Paid holidays
Quick Apply
Service Technician
Norman S. Wright —Brisbane, CA
- $56,000 - $62,000 a year
- Full-time
- Computer literacy
- Mid-level
- Windows
- Fuel card
- Health savings account
Quick Apply
Certified General/Residential Electrician
Summit Technology Group —Santa Rosa, CA
- $37 - $52 an hour
- Full-time
- CPR Certification
- Construction site
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Systems Development Engineer - Identity, Cryptography and Identity Management
Amazon Development Center U.S., Inc. —Seattle, WA
- $129,200 - $174,800 a year
- Full-time
- 7 years
- Senior level
- AD&D insurance
- Health insurance
1d
Maintenance Technician I (Hibiscus Hill - 1255)
EAH INC. —Waipahu, HI
- Online Application
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- 403(b) matching
Quick Apply
Entry Level AV Installation Technician
eDesign Group —Kīhei, HI
- $24 - $30 an hour
- Full-time
- Background check
- Clean driving record
- Driver's License
Quick Apply
Maintenance Technician II (Kahului Lani I&II - 1605/1606)
EAH INC. —Kahului, HI
- $23.75 - $35.15 an hour
- Online Application
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- 403(b) matching
Quick Apply
Solutions Architect
Annexus Group —Scottsdale, AZ
- Full-time
- Azure
- Software troubleshooting
- Office
- Health savings account
- Health insurance
Quick Apply
Electrical Engineer – Order Processing
Reinhausen GmbH —Humboldt, TN
- English
- Mid-level
- Travel
- Paid holidays
- Tuition reimbursement
Skilled Equipment Maintenance Technician
Toyota —Troy, MO
- $35.90 - $46.75 an hour
- 12 hour shift
- Military
- Mid-level
- Continuous improvement
- Health savings account
- Paid holidays
Maintenance Technician II (Wisteria Vista and Birch Street- 1566 / 1564)
EAH INC. —Honolulu, HI
- $23.75 - $35.15 an hour
- Online Application
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- 403(b) matching
Quick Apply
CDOC - State Teacher I - Welding Instructor (Buena Vista)
State of Colorado —Chaffee County, CO
- $6,022 - $9,636 a month
- Online Application
- Microsoft Word
- Classroom
- Clean driving record
- Wellness program
- Paid holidays

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Help Desk Call Center Representative

Senture -
Remote

Apply Now

Job Details

Full-time

Qualifications

High school diploma or GED
Ticketing system technical support

Full Job Description

Overview:

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications:

High School Diploma or GED.
Ability to successfully pass a federal background investigation and drug screen.
Prior experience as a customer service representative including help desk and ticketing support.
Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities:

Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
Provide general policy information as supplied by business owners and Tier 2 systems.
Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
Perform other duties and tasks as assigned.

Apply Now

Refine Your Search

help group jobs

Help Desk Call Center Representative

Team-Based Financial Advisor - Apex Financial Group (Manitowoc)

Service Advisor - North Central Florida Group - Tallahassee, FL

Sr. Systems Development Engineer , Secure Connection Services (SCS), Tactical Edge Mission Engineering Group (TEMEG)

Processing CAD Specialist

Life Insurance Agent

APQP Quality Engineer

Fire Alarm Foreman – Commercial Project

Location Maintenance & Repair Technician - Anchorage, AK and surrounding area part-time

Service Technician

Certified General/Residential Electrician

Systems Development Engineer - Identity, Cryptography and Identity Management

Maintenance Technician I (Hibiscus Hill - 1255)

Entry Level AV Installation Technician

Maintenance Technician II (Kahului Lani I&II - 1605/1606)

Solutions Architect

Electrical Engineer – Order Processing

Skilled Equipment Maintenance Technician

Maintenance Technician II (Wisteria Vista and Birch Street- 1566 / 1564)

CDOC - State Teacher I - Welding Instructor (Buena Vista)

I want to receive the latest job alert for help group

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