Top 363694 Help group Jobs

Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Senior Help Desk & Network Administrator (Remote - U.S. Based)
Computer Solutions, Inc —Remote
- $39,000.00 - $93,165.91 a year
- Part-time
- Remote
- Background check
- Pass drug screening
- Windows
- Health insurance
- Employee discount
Quick Apply
Technical Support Specialist
PatientNow —Remote
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
Support Consultant
Zillow.com —Remote
- $20.60 - $34.60 an hour
- Weekends as needed
- Remote
- English
- Mid-level
- Fair chance
- Flexible schedule
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
Team-Based Financial Advisor - Apex Financial Group (Manitowoc)
Thrivent —Manitowoc, WI
- $24,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- AD&D insurance
- Health insurance
Quick Apply
Team-Based Financial Advisor - Apex Financial Group (Fond du Lac)
Thrivent —Fond du Lac, WI
- $24,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- AD&D insurance
- Health insurance
Quick Apply
Team-Based Financial Advisor - Holder & Albrecht Financial Group
Thrivent —Spokane, WA
- $60,000 - $80,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- AD&D insurance
- Health insurance
Quick Apply
Financial Advisor - North Central Florida Group - Tallahassee, FL
Thrivent —Tallahassee, FL
- Full-time
- Background check
- Private practice
- Bachelor's degree
- Paid training
- AD&D insurance
Quick Apply
APQP Quality Engineer
Crane Aerospace & Electronics —Elyria, OH
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Senior Staff Electrical Engineer
AED, Inc —Bozeman, MT
- $200,000 - $240,000 a year
- Full-time
- Background check
- Research
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
Service Advisor - North Central Florida Group - Tallahassee, FL
Thrivent —Tallahassee, FL
- $35,000 - $50,000 a year
- Research
- Mid-level
- Organizational skills
Quick Apply
Location Maintenance & Repair Technician - Anchorage, AK and surrounding area part-time
Smarte Carte —Anchorage, AK
- Part-time
- Writing skills
- Analysis skills
- Driver's License
- Mileage reimbursement
- Paid holidays
Quick Apply
Senior Staff Electrical Engineer
Saab —Bristol, RI
- $127,300 - $165,500 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Pass drug screening
- 11+ years
- Paid holidays
- Disability insurance
Sales Representative - Business Funding
Bluegrass Lending Group, INC —Louisville, KY
- $50,000 - $250,000 a year
- Contract
- Customer service
- Mid-level
- Data entry
Quick Apply
Drafter
Singer Equipment Company —Memphis, TN
- $18 - $24 an hour
- Overtime
- Research
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Feed Mill Maintenance Technician
Smithfield Foods —Lucerne, MO
- Full-time
- Mid-level
- Ability to lift 50 pounds
- In-person
- Relocation assistance
Electrical Engineer – Order Processing
Reinhausen GmbH —Humboldt, TN
- English
- Mid-level
- Travel
- Paid holidays
- Tuition reimbursement
Pool Inspector
ExS Group —Hendersonville, TN
- Part-time
- Background check
- Mid-level
- Analysis skills
Quick Apply
5d
Part-Time RV Orientation & Delivery Specialist (Sales & Technical)
Pete's RV Center —Saco, ME
- Part-time
- Hybrid work
- Dealership
- Communication skills
- Mechanical knowledge
Quick Apply

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Help Desk Call Center Representative

Senture -
Remote

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Job Details

Full-time

Qualifications

High school diploma or GED
Ticketing system technical support

Full Job Description

Overview:

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications:

High School Diploma or GED.
Ability to successfully pass a federal background investigation and drug screen.
Prior experience as a customer service representative including help desk and ticketing support.
Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities:

Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
Provide general policy information as supplied by business owners and Tier 2 systems.
Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
Perform other duties and tasks as assigned.

Apply Now

Refine Your Search

help group jobs

Help Desk Call Center Representative

Senior Help Desk & Network Administrator (Remote - U.S. Based)

Technical Support Specialist

Support Consultant

IT Specialist (Tier 1)

Team-Based Financial Advisor - Apex Financial Group (Manitowoc)

Team-Based Financial Advisor - Apex Financial Group (Fond du Lac)

Team-Based Financial Advisor - Holder & Albrecht Financial Group

Financial Advisor - North Central Florida Group - Tallahassee, FL

APQP Quality Engineer

Senior Staff Electrical Engineer

Service Advisor - North Central Florida Group - Tallahassee, FL

Location Maintenance & Repair Technician - Anchorage, AK and surrounding area part-time

Senior Staff Electrical Engineer

Sales Representative - Business Funding

Drafter

Feed Mill Maintenance Technician

Electrical Engineer – Order Processing

Pool Inspector

Part-Time RV Orientation & Delivery Specialist (Sales & Technical)

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