Top 3 Hocon gas Jobs | SimplyHired

Lead Customer Service Rep
Hocon Gas —Danbury, CT
- $26 - $30 an hour
- No high school diploma
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
Propane/Oil Service Technician
Hocon Gas —Waterbury, CT
- $36 - $42 an hour
- On call
- CDL B
- Hazmat Endorsement
- Computer literacy
- Health savings account
- AD&D insurance
Quick Apply
Service Technician
Hocon Gas —South Norwalk, CT
- $34 - $38 an hour
- On call
- Clean driving record
- Computer literacy
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply

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Lead Customer Service Rep

Hocon Gas -
Danbury, CT

Quick Apply

Job Details

$26 - $30 an hour

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Phone communication
Service scheduling
Documentation Handling
Client interaction via phone calls

Full Job Description

Why This Role Matters

Every interaction a customer has with Hocon Gas shapes how reliable, responsive, and trustworthy we feel as their propane provider. In this role, you’ll be the person who turns everyday service moments calls, questions, fixes into long-term customer relationships that keep homes warm, businesses running, and communities powered. What you do directly supports customer retention, smooth operations, and growth across our service areas.

What You’ll Do

You’ll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need, accurately and on time.

Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
Depending on location, assist with accounts payable processing and other office operations

What success looks like after 90 days:
You’re confidently handling customer calls end-to-end, proactively identifying issues before they escalate, supporting retention efforts, and keeping customer and routing records accurate with minimal oversight.

What You’ll Actually Do in Your First 30 Days

Learn EDP’s customer systems, routing processes, and service workflows through hands-on training
Begin handling inbound customer calls independently, with guidance on more complex issues
Partner with the General Manager to understand customer retention goals and current challenges
Support daily route paperwork, documentation, and customer account updates to maintain clean, accurate records

Must Have

High school diploma, GED, or equivalent experience
3-5 years of professional customer service experience
Comfort handling phone-based conversations with customers about service, billing, and scheduling
Ability to track details accurately across multiple systems and documents
Reliable attendance and the ability to follow established processes

Nice to Have

Experience in utilities, energy, logistics, or service-based industries
Familiarity with billing systems, route management, or customer account maintenance
Experience supporting retention, collections, or outbound calling campaigns
Prior administrative or office operations experience
Exposure to accounts payable or basic finance processes

What We Offer

Pay- $26-30 per hour, depending on experience

In addition to competitive wages, we offer a comprehensive benefits package designed to support your physical, financial, and personal well-being:

Medical, dental, and vision insurance options
Health Savings Account (HSA) and Flexible Spending Account (FSA)
401(k) with company match
Tuition reimbursement
Employee Assistance Program (EAP)
Voluntary life, AD&D, and short-term disability coverage
Paid holidays and time off
$50,000 basic life/AD&D and long-term disability at no cost
Propane discount

Our Culture

We believe people do their best work when they’re supported, respected, and trusted to do the job right. Our teams value safety, accountability, and showing up for one another because that’s how we show up for our customers.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

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hocon gas jobs

Lead Customer Service Rep

Propane/Oil Service Technician

Service Technician