Top 1072 Hrd Jobs | SimplyHired

Specialist - Customer Service
Hard Rock Digital —Hollywood, FL
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
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Supervising Attorney
State of Hawaii —Honolulu, HI
- Email
- Management
- Office
- US work authorization
- Mileage reimbursement
- Commuter assistance
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Staff Attorney III (Public Utilities)
State of Hawaii —Honolulu, HI
- Email
- Writing skills
- Analysis skills
- Accounting
- Mileage reimbursement
- Commuter assistance
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Captive Insurance Examiner I
State of Hawaii —Honolulu, HI
- Email
- Word processing
- Computer literacy
- Mid-level
- Mileage reimbursement
- Commuter assistance
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Insurance Examiner II
State of Hawaii —Honolulu, HI
- Email
- Microsoft Excel
- 5 years
- Bachelor's degree
- Mileage reimbursement
- Commuter assistance
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Investigator IV
State of Hawaii —Hilo, HI
- Email
- Background check
- Writing skills
- Driver's License
- Mileage reimbursement
- Commuter assistance
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Investigator III (Securities Enforcement)
State of Hawaii —Honolulu, HI
- Email
- Background check
- Word processing
- Writing skills
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Legal Assistant II
State of Hawaii —Honolulu, HI
- Email
- Background check
- Mid-level
- Office
- Mileage reimbursement
- Commuter assistance
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Financial Institution Examiner II
State of Hawaii —Honolulu, HI
- Email
- Background check
- Mid-level
- Office
- Mileage reimbursement
- Commuter assistance
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Investigator IV
State of Hawaii —Honolulu, HI
- Email
- Writing skills
- Driver's License
- Bachelor's degree
- Mileage reimbursement
- Commuter assistance
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Investigator I - IV
State of Hawaii —Lihue, HI
- From $4,858 a month
- Email
- Background check
- Word processing
- Writing skills
- Mileage reimbursement
- Commuter assistance
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Head Start Associate Teacher
Center for Human Services —Sedalia, MO
- $15.96 an hour
- Full-time
- Background check
- CPR Certification
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Director of Human Resources
Grand Island Casino Resort —Grand Island, NE
- From $75,000 a year
- Full-time
- Background check
- Oracle
- Customer service
- Dental insurance
- 401(k)
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Investigator I - IV
State of Hawaii —Kailua-Kona, HI
- From $5,076 a month
- Email
- Background check
- Word processing
- Writing skills
- Mileage reimbursement
- Commuter assistance
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Head Start Associate Teacher
Center for Human Services —Stockton, MO
- $15.96 an hour
- Full-time
- Background check
- CPR Certification
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
4d
Research Analyst V (Utility Rates & Svcs)
State of Hawaii —Honolulu, HI
- Email
- Background check
- Office
- 3 years
- Mileage reimbursement
- Commuter assistance
Quick Apply
Administrative Specialist
State of Hawaii —Honolulu, HI
- Email
- Word processing
- Writing skills
- Research
- Mileage reimbursement
- Commuter assistance
Quick Apply
Fraud Investigator IV
State of Hawaii —Honolulu, HI
- Email
- Writing skills
- Research
- Mid-level
- Mileage reimbursement
- Commuter assistance
Quick Apply
Early Intervention Administrative Assistant
Center for Human Services —Sedalia, MO
- $17.32 an hour
- Part-time
- Office
- Driver's License
- Children
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Licensed Practical Nurse (LPN)
Auburn Rehabilitation & Nursing Center —Onondaga County, NY
- $30 - $31 an hour
- Weekends as needed
- LPN
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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Specialist - Customer Service

Hard Rock Digital -
Hollywood, FL

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Job Details

Full-time

Benefits

Health insurance
Dental insurance
Work from home
Vision insurance
Employee discount
Opportunities for advancement

Qualifications

Computer operation
Computer literacy

Full Job Description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

As a Customer Service Specialist, you’ll report to the Customer Service Supervisors and will handle a wide range of customer queries including betting, payments, verification, promotions, and general information via multiple contact channels including live chat, email, social media, and voice. Sport and betting knowledge is advantageous but not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential. We have a culture of continuous development as we believe our people are the key to success.

Overall duties include:

Deliver world-class customer service, while responding to player inquiries and concerns via multiple channels (calls, chat, social media, and voice)
Build meaningful relationships with our players through a consultative approach, understanding their current and future needs, providing first contact resolution, and providing a positive outcome for the player and HRD (Hard Rock Digital)
Meet and exceed quality goals, productivity targets, and regulatory requirements
Navigate computer systems and applications to service our players, and enable them to get the most from our online and mobile platforms
Follow policies and procedures while also thinking creatively and passionately in ways to which we can make every user interaction meaningful and provide the best gaming experience possible.
Re-prioritize and adapt to an ever-changing environment
Operate in a team environment providing support in all areas and being agile in your day-to-day workflow.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

What are we looking for?

You will be a positive, confident, and enthusiastic Customer Service Specialist with the desire to help, guide and assist our players with their account queries. You will have a passion for delivering exceptional customer service using internal tools to assist and take ownership resulting in first time resolution. You will have strong computer literacy and numeracy skills, and a keen attention to detail with the ability to multitask. You will have a desire and willingness to learn, proactively maintaining awareness of policies and procedures while complying with Responsible Gambling and Regulatory requirements.

2+ years of experience in a customer-facing role multi-channel role.
Bilingual in English and Spanish is preferred
Availability to work flexible hours.
Confidence to work in a hybrid environment.

Work From Home Requirements:

Must have at least 25MBPS internet connection plan / speed

Must have a private & quiet area to work at home

Demonstrate personal excellence by remaining positive in difficult situations
Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation
Knowledge and understanding of sports betting, casino, and professional sports industry preferred but not required.
Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail.
Ability to learn and adapt to changing software and processes.
Computer skills: Microsoft Office Software including Outlook, Word, and Excel preferred.
Excellent interpersonal, communication, verbal, and written skills
Empathy, curiosity, humility, and flexibility.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

Competitive pay
Medical, Dental, and Vision Coverage Options
Employee Discounts
Advancement opportunities
Start-up culture backed by a secure, globally recognized brand.
Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community

Roster of Uniques

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

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Specialist - Customer Service

Supervising Attorney

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