Top 40 Icg Jobs | SimplyHired

IT Triage Engineer
ICG —Miami, FL
- From $45,000 a year
- Full-time
- Office
- Entry level
Quick Apply
ICG Middle Office Support Banker
U.S. Bank National Association —Brea, CA
- $25.63 - $34.18 an hour
- Full-time
- 5 years
- Research
- Mid-level
- Paid holidays
- Disability insurance
11d
Component Assembler
Innovative Construction Group LLC —Florence, SC
- Full-time
- Carpentry
- High school diploma or GED
- 1 year
- Paid holidays
- Paid time off
Supervisor - Valet Parking near Kansas City International Airport
ICG Inc —Kansas City, MO
- $18 an hour
- 8 hour shift
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
CNC Operator - Litchfield MN
ICG —Litchfield, MN
- $24 - $28 an hour
- Overtime
- Warehouse
- Welding
- In-person
- Health insurance
- Dental insurance
Quick Apply
Sales Associate
ICG Hobbies & Games —Sharon, PA
- $12 - $16 an hour
- 8 hour shift
- Inventory management
- Cleaning
- In-person
- Health insurance
- Paid time off
Quick Apply
10d
Communications Lead - Institutional Client Group (ICG) and Payments: Merchant and Institutional (PMI)
U.S. Bank National Association —Minneapolis, MN
- $194,225 - $228,500 a year
- Full-time
- 5 years
- US work authorization
- Fair chance
- Paid holidays
- Disability insurance
Material Handler (Yard)
Innovative Construction Group LLC —Florence, SC
- Full-time
- Pass drug screening
- Forklift
- Assembly
- Paid holidays
- Paid time off
Forklift Operator $19.50 per hour Sun-Thurs 1st shift
Ingram Content Group —Roseburg, OR
- $19.50 an hour
- Overtime
- High school
- Ability to walk for extended periods
- Writing skills
- Health insurance
- Paid time off
Quick Apply
12d
1st Shift Component Assembler - Panel
Innovative Construction Group LLC —Green Cove Springs, FL
- Full-time
- Carpentry
- High school diploma or GED
- Assembly
- Paid holidays
- Paid time off
13d
2nd Shift Component Assembler - Panel
Innovative Construction Group LLC —Green Cove Springs, FL
- Full-time
- Carpentry
- High school diploma or GED
- 1 year
- Paid holidays
- Paid time off
13d
1st Shift Material Handler - Panel
Innovative Construction Group LLC —Green Cove Springs, FL
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Paid holidays
- Paid time off
11d
1st Shift Material Handler - Truss
Innovative Construction Group LLC —Green Cove Springs, FL
- Full-time
- Pass drug screening
- Mid-level
- Forklift
- Paid holidays
- Paid time off
13d
1st Shift Component Assembler - Truss
Innovative Construction Group LLC —Green Cove Springs, FL
- Full-time
- Carpentry
- High school diploma or GED
- 1 year
- Paid holidays
- Paid time off
13d
Shipping and Receiving
ICG —Saint Cloud, MN
- $18 - $22 an hour
- Overtime
- DOT physical examination
- Forklift
- Driver's License
- Health savings account
- Health insurance
Quick Apply
Cabinet Assembler
ICG —Saint Cloud, MN
- From $24 an hour
- Overtime
- Carpentry
- Mid-level
- Math
- Health savings account
- Paid holidays
Quick Apply
2nd Shift Machine Operator - Panel
Innovative Construction Group LLC —Green Cove Springs, FL
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Analysis skills
- Paid holidays
- Paid time off
13d
1st Shift Machine Operator - Panel
Innovative Construction Group LLC —Green Cove Springs, FL
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Analysis skills
- Paid holidays
- Paid time off
13d
Sitework Manager
James G. Davis Construction Corporation —Rockville, MD
- $105,000 - $135,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
CDL A Flatbed Driver
Innovative Construction Group LLC —Florence, SC
- Full-time
- Construction site
- CDL A
- Mid-level
- Paid holidays
- Paid time off

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IT Triage Engineer

ICG -
Miami, FL

Quick Apply

Job Details

Full-time
From $45,000 a year

Qualifications

Customer follow-ups
ConnectWise
Customer records maintenance
Email customer support
Phone communication
Triage
Efficiency improvement
Incident Escalation
Managing clients in a customer support role
Dispatching
Incident management operations support
Resource scheduling coordination
Microsoft Teams
Customer satisfaction improvement
Escalation handling
Entry level
Cross-functional communication
Ticketing system technical support

Full Job Description

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

ICG, a New Charter company, is looking for a Triage Engineer for our offices in Miami. This position requires triaging of support requests of Authorized Client Reps (ACRs) from several different areas from email/ticketing system/phone while ensuring user satisfaction and making sure that established service levels are met; Dispatching requests to internal technical resources as required.

Objectives

Exhibit a sense of urgency when responding to client reps Authorized Client Reps (ACRs)
Improve response time on service tickets (keeping client rep informed along the way)
Assign clearly responsible person for each event
VIP treatment (as perceived by ACRs)

Experience

1+ years in any customer service role and basic IT knowledge

Essential Duties and Responsibilities

Act as the single point of contact to the customer for all types of service requests
Coordination of all IT support groups to ensure maximum utilization of resources
Process service requests as they arrive through email, manual entry, or direct customer input
Monitor resource schedules to ensure prompt time entry on service requests
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Responsible for maintaining ICG’s information accurate in ConnectWise

Additional Duties and Responsibilities

Improve customer service, perception, and satisfaction
Fast turnaround of customer requests
Ability to work in a team and communicate effectively
Improve usage and increase productivity of IT support resources
Escalate service requests that cannot be scheduled within agreed service levels
Responsible for entering time and expenses in ticketing system as it occurs
Understand processes in ticketing system by completing assigned training materials
Enter all work as service tickets into ticketing system
General clerical and administrative work as needed
Keep client contact information (displayed within Client Concierge Dashboard in MS Teams)

Training

Customer Service Basics
Any Technology Type Training
Extensive training in ConnectWise will be provided
Extensive training in ICG Systems, Policies and Procedures will be provided

Compensation

Starting at $45,000 depending on experience

Who We are:

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Quick Apply

Refine Your Search

icg jobs

IT Triage Engineer

ICG Middle Office Support Banker

Component Assembler

Supervisor - Valet Parking near Kansas City International Airport

CNC Operator - Litchfield MN

Sales Associate

Communications Lead - Institutional Client Group (ICG) and Payments: Merchant and Institutional (PMI)

Material Handler (Yard)

Forklift Operator $19.50 per hour Sun-Thurs 1st shift

1st Shift Component Assembler - Panel

2nd Shift Component Assembler - Panel

1st Shift Material Handler - Panel

1st Shift Material Handler - Truss

1st Shift Component Assembler - Truss

Shipping and Receiving

Cabinet Assembler

2nd Shift Machine Operator - Panel

1st Shift Machine Operator - Panel

Sitework Manager

CDL A Flatbed Driver

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