Top 48 Iewc Jobs | SimplyHired

Customer Service Representative
IEWC Holdings Corp —New Berlin, WI
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
Material Handler
IEWC —Sussex, WI
- Overtime
- Ability to walk for extended periods
- ERP systems
- Forklift
Customer Service Representative
IEWC Holdings Corp —Phoenix, AZ
- Microsoft Excel
- High school diploma or GED
- Associate's degree
Quick Apply
Industrial - Tester
IEWC —New Berlin, WI
- Extended hours
- Mid-level
- Ability to lift 50 pounds
- Mentoring
Electrical Assembler
IEWC —Sussex, WI
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
- Benefits from day one
Buyer
IEWC —Sussex, WI
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
Production - Industrial Assembler
IEWC —New Berlin, WI
- Full-time
- Schematics
- Mid-level
- Ability to lift 75 pounds
Production - Medical Assembler
IEWC —Sussex, WI
- Full-time
- Schematics
- Mid-level
- Ability to lift 75 pounds
Sourcing - Sourcing Analyst
IEWC —New Berlin, WI
- Full-time
- Microsoft Word
- Mid-level
- Windows
Distribution Center - DC Operator I
IEWC —Phoenix, AZ
- Full-time
- Computer literacy
- Windows
- High school diploma or GED
Planner - Rochester, NY
IEWC —Rochester, NY
- $70,000 - $75,000 a year
- Full-time
- Microsoft Access
- Mid-level
- Conflict management
Product Engineer
IEWC —Carrollton, TX
- Full-time
- Microsoft Access
- Engineering
- Mid-level
Automation - Artos Operator
IEWC —Sussex, WI
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
Manufacturing - Shipping & Receiving Clerk
IEWC —Rochester, NY
- $22 - $25 an hour
- Full-time
- ERP systems
- Mid-level
- Analysis skills
Materials Management Manager
IEWC —Carrollton, TX
- Full-time
- Microsoft Word
- 5 years
- Windows
Quality Engineer
IEWC —Sussex, WI
- Full-time
- Mid-level
- Windows
- Driver's License
Human Resources - Human Resource Business Partner
IEWC —Carrollton, TX
- Full-time
- 5 years
- Bachelor's degree
- Travel
Quality Technician
IEWC —Sussex, WI
- Full-time
- ERP systems
- Mid-level
- High school diploma or GED
Sales - Account Manager
IEWC —Rochester, NY
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Experience equivalent to degree accepted
- Manufacturing
Quality - Quality Engineer
IEWC —Carrollton, TX
- Full-time
- Mid-level
- Windows
- Driver's License
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Customer Service Representative

IEWC Holdings Corp
New Berlin, WI

Quick Apply

Job Details

Qualifications

Customer communication
Customer returns handling
Windows
Desktop applications

Full Job Description

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively with internal partners applying excellent customer service and communication skills, order management capabilities and system knowledge to support given territories and to meet the daily needs of the customer. As the CSR, you will represent the IEWC brand and value proposition, and become the “face to the customer” in their daily activities.

KEY RESPONSIBILITIES:

Manage customer orders timely and to the highest level of accuracy by: Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and entering order into SAP.
Respond to all customer inquiries with sense of urgency and first contact resolution.
Run back/late order report and collaborate with customers to manage appropriate expectations and proactively resolve problems.
Administer customer order changes, expedites, tracking and cancellations.
Assist in updating customer and material information promptly in SAP.
Administer sample requests from customers and Sales team.
Process all incoming emails, calls and faxes promptly and to the highest level of accuracy.
Work independently with minimal supervision in a fast paced environment.
Contribute to process efficiency and customer experience continuous improvement efforts.
Resolve product or service problems by: clarifying customer complaint; determining the cause of the problem, creating a return authorization; providing customer with best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.
Work in SAP, Microsoft Word, and Excel.
Work with the appropriate Sales person to service the customer on any changes in the Customer Master file.

QUALIFICATIONS:

Associates degree or 2+ years of customer service or equivalent job-related experience
Strong verbal, listening and written communication skills
Working knowledge of Microsoft Office and Excel
Ability to work in Windows environment and learn multiple computer applications (SAP, Onenote, Outlook)
Ability to conduct problem solving in day-to-day operations
Strong time management, multi-tasking and organizational skills
Ability to work under pressure and to make decisions autonomously
Strong attention to detail in a highly dynamic and changing environment
Ability to apply critical thinking and analyze information

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

iewc jobs

Customer Service Representative

Material Handler

Customer Service Representative

Industrial - Tester

Electrical Assembler

Buyer

Production - Industrial Assembler

Production - Medical Assembler

Sourcing - Sourcing Analyst

Distribution Center - DC Operator I

Planner - Rochester, NY

Product Engineer

Automation - Artos Operator

Manufacturing - Shipping & Receiving Clerk

Materials Management Manager

Quality Engineer

Human Resources - Human Resource Business Partner

Quality Technician

Sales - Account Manager

Quality - Quality Engineer

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