Top 37 Intercontinental hotels group Jobs

Agent Front Desk
InterContinental —Chicago, IL
- $26.24 - $28.42 an hour
- Weekends as needed
- Sales
- Writing skills
- Basic math
Housekeeping Supv. InterContinental Hotel $20/hr
InterContinental —Cleveland, OH
- $20 an hour
- Weekends as needed
- Writing skills
- Basic math
- English
Coordinator Group Reservations
InterContinental —Cleveland, OH
- $19 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- Basic math
Loss Prevention Officer (Full-Time) | InterContinental Miami Dowtown
InterContinental —Miami, FL
- $19.50 - $20.00 an hour
- Weekends as needed
- CPR Certification
- Writing skills
- Basic math
- Health insurance
- Dental insurance
Account Director, US Government [Group] - U.S. Region
InterContinental Hotels Group —Atlanta, GA
- $84,000 - $115,000 a year
- Remote
- Marketing
- 3 years
- Master's degree
- Health insurance
- Dental insurance
Front Office Mgr. - InterContinental Hotel and Conference Center Cleveland
InterContinental —Cleveland, OH
- $57,000 a year
- Weekends as needed
- Writing skills
- Basic math
- Mid-level
Group Sales Manager
InterContinental —Los Angeles, CA
- $70,304 - $78,000 a year
- Weekends as needed
- Writing skills
- Basic math
- Mid-level
Account Director - Group Travel Partners, Global Sales [U.S. Region]
InterContinental Hotels Group —Atlanta, GA
- $83,000 - $115,000 a year
- Remote
- Up to 50% travel
- 5 years
- Research
- Health insurance
- Dental insurance
Operations Specialist, Guest Experience
InterContinental Hotels Group —Atlanta, GA
- $60,000 - $80,000 a year
- Hybrid work
- 5 years
- Office
- SQL
- Health insurance
- Dental insurance
Technical Contract Recruiter - 6 months
InterContinental Hotels Group —Atlanta, GA
- $40 - $46 an hour
- Contract
- Hybrid work
- Hospitality
- Computer literacy
- Research
Area Director of Sales & Marketing - Grenada & Dominica Hotels
InterContinental Hotels Group —Miami, FL
- $200,000 - $220,000 a year
- Remote
- 5 years
- Microsoft Office
- Hotel
- Health insurance
- Dental insurance
13h
Renovation Manager - Conversions Essentials & Suites (Mid-Atlantic & Northeast)
InterContinental Hotels Group —Atlanta, GA
- $84,000 - $110,000 a year
- Remote
- Microsoft Word
- Microsoft Excel
- Construction site
- Health insurance
- Dental insurance
Loss Prevention Supervisor (Full-Time) | InterContinental Miami
InterContinental —Miami, FL
- $21.50 - $22.00 an hour
- Weekends as needed
- CPR Certification
- Writing skills
- Basic math
- Health insurance
- Dental insurance
Mgr, Catering Sales- InterContinental Mark Hopkins
InterContinental —San Francisco, CA
- $35 - $37 an hour
- Mid-level
- Hotel
- Communication skills
14d
Doorperson
InterContinental —Atlanta, GA
- $10 an hour
- Weekends as needed
- English
- Hotel
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Account Director, US Government [Transient] - U.S. Region
InterContinental Hotels Group —Atlanta, GA
- $84,000 - $113,000 a year
- Remote
- Marketing
- Research
- 3 years
- Health insurance
- Dental insurance
Sr. Manager, Global Commercial & Marketing Strategy
InterContinental Hotels Group —Atlanta, GA
- $119,000 - $130,000 a year
- Hybrid work
- 5 years
- Office
- Finance
- Health insurance
- Dental insurance
Product Manager, Workforce Platforms
InterContinental Hotels Group —Atlanta, GA
- $119,000 - $140,000 a year
- Oracle
- 5 years
- Office
- Health insurance
- Dental insurance
Security Supervisor
InterContinental —San Antonio, TX
- $22 - $24 an hour
- Weekends as needed
- CPR Certification
- Management
- Writing skills
- Health insurance
- Dental insurance
12d
Pasta Cook| The Americano
InterContinental —Atlanta, GA
- $19 - $22 an hour
- Travel
- Communication skills
- Entry level
- Health insurance
- Dental insurance

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Agent Front Desk

InterContinental -
Chicago, IL

Apply Now

Job Details

$26.24 - $28.42 an hour

Qualifications

Computer operation
High school diploma or GED
Computer skills

Full Job Description

Duties and responsibilities:

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members

and also returning guests.

Check guests in, issue room keys, provide information on hotel services and room location.
Ensure required identification is taken from guests at check-in in line with local legislative requirements.
Answer phones in a prompt and courteous manner, utilizing their name several times during the conversation. Depending on shift, you may also input guest walk-up calls into the call sheet/system.
Up-sell rooms where possible to maximize hotel revenue.
Answer, record and process all guest calls, messages, requests, questions or concerns, faxes, etc.
Record guest preferences in the system, as well as service recovery process through tracking systems, such as Hot SOS. This may also involve working with Engineering and other departments to help fix guest issues.
Check guests out, including resolving any late or disputed charges.
Accurately process all cash and credit card transactions using established procedures.
Issue, control and release guest safe-deposit boxes in line with hotel procedures.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up, such as Lost & Found inquiries, conference/catering questions, etc.
Take action to solve guest problems/complaints using appropriate service recovery guidelines.
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
May routinely book guest reservations for individuals and/or groups that are requested either by

phone or from within the hotel; process cancellations, revisions, and information updates on changes

Work as part of a team and communicate with other departments as per hotel procedures to ensure

excellent quality and service

Perform other duties as assigned including guest room tours, concierge services, special guest requests, restaurant referrals, etc.

Qualifications and requirements: High School diploma /Secondary qualification or equivalent. One year front office/guest service experience strongly preferred. Proficiency in Opera is preferred but not essential. Some college/university preferred. Must speak fluent English. Additional language skills preferred but not required depending on location of hotel.

This job requires ability to perform the following:

Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds / 23 kilograms
Handling objects, products and computer equipment
Basic computer skills to operate various property management and reservations systems, etc.

Other:

Being passionate about people and service
Strong communication skills essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issues/ complaints/requests/information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem solving, reasoning, motivating and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and/or holidays

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is $26.24 to $28.42 This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
If you require reasonable accommodation during the application process, please click here.
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

Apply Now

Refine Your Search

intercontinental hotels group jobs

Agent Front Desk

Housekeeping Supv. InterContinental Hotel $20/hr

Coordinator Group Reservations

Loss Prevention Officer (Full-Time) | InterContinental Miami Dowtown

Account Director, US Government [Group] - U.S. Region

Front Office Mgr. - InterContinental Hotel and Conference Center Cleveland

Group Sales Manager

Account Director - Group Travel Partners, Global Sales [U.S. Region]

Operations Specialist, Guest Experience

Technical Contract Recruiter - 6 months

Area Director of Sales & Marketing - Grenada & Dominica Hotels

Renovation Manager - Conversions Essentials & Suites (Mid-Atlantic & Northeast)

Loss Prevention Supervisor (Full-Time) | InterContinental Miami

Mgr, Catering Sales- InterContinental Mark Hopkins

Doorperson

Account Director, US Government [Transient] - U.S. Region

Sr. Manager, Global Commercial & Marketing Strategy

Product Manager, Workforce Platforms

Security Supervisor

Pasta Cook| The Americano

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