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Patient Financial Navigator (Customer Service Focused)
Kandu —Remote
- $24.50 - $29.00 an hour
- Remote
- Spanish
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
Care Navigator Assistant
Isaac Health —Remote
- $34,000 - $37,000 a year
- Full-time
- Remote
- Medical office experience
- Mid-level
- Administrative experience
Quick Apply
Care Navigator (Remote - Massachusetts)
CareSource —Massachusetts
- $41,200 - $66,000 a year
- Full-time
- Remote
- Basic math
- HIPAA
- Mid-level
Care Navigator
Care Continuity —Irving, TX
- $16 - $19 an hour
- Full-time
- Remote
- 18 years or older
- Computer literacy
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
Care Navigator (Florida- Part-Time)
Nolia Health —Florida
- $26 - $33 an hour
- Part-time
- Computer literacy
- Mid-level
- Older adults
- Flexible schedule
Quick Apply
Housing Navigator II
Medzed LLC —San Diego, CA
- $24.70 - $29.50 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
PsychoSocial Navigator
Karoo Health —Remote
- Full-time
- Remote
- Master of Social Work
- Licensed Clinical Social Worker
- HIPAA
Quick Apply
CalAIM Housing Navigator Case Manager
E Center —Arbuckle, CA
- $26.27 - $28.29 an hour
- Weekends as needed
- Bilingual
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Comprehensive Systems Navigator
Foster & Adoptive Care Coalition —St. Louis, MO
- Weekends as needed
- Background check
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
Quick Apply
Peer Navigator - EnlightenMENT
Children's Aid and Family Services, Inc. —Fair Lawn, NJ
- $41,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Mileage reimbursement
- Health insurance
Quick Apply
Caseworker IV - Kinship Navigator
A SECOND CHANCE INC —Pittsburgh, PA
- $23.94 an hour
- Full-time
- Mid-level
- Office
- Master's degree
Quick Apply
Licensed Social Worker-Behavioral Health Patient Navigator-Days
Baptist Hospitals of Southeast Texas —Beaumont, TX
- $25 - $35 an hour
- Full-time
- Psychiatry
- Mid-level
- Bachelor's degree
Quick Apply
R3 (R Cubed) Navigator-Women and Children's Center
Eugene Mission —Eugene, OR
- $17 an hour
- Multiple hires
- Background check
- Microsoft Excel
- Addiction Medicine
- Health insurance
- Dental insurance
Quick Apply
Care Navigator
For All Seasons, Inc. —Easton, MD
- $54,000 - $58,000 a year
- Full-time
- Background check
- Spanish
- HIPAA
- Health savings account
- Health insurance
Quick Apply
Driver Navigator
Chick-fil-A Supply LLC —Elsmere, KY
- Weekends as needed
- Customer service
- Writing skills
- English
- Flexible schedule
Kinship Navigator- Family Services Transportation (FST) Worker
A SECOND CHANCE INC —Pittsburgh, PA
- $17.36 an hour
- Weekends as needed
- Caregiving
- Mid-level
- Office
Quick Apply
Case Manager (Recovery Navigator)
Gavin Foundation Inc —South Boston, MA
- $24 - $25 an hour
- Full-time
- HIPAA
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
8d
Recovery Navigator Peer Specialist
MERIT RESOURCE SERVICES —Ellensburg, WA
- $36,961.60 - $49,673.30 a year
- Full-time
- Spanish
- Word processing
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Patient Navigator-MA-C
East Adams Rural Healthcare —Ritzville, WA
- $25.25 - $34.95 an hour
- Full-time
- Background check
- HIPAA
- Mid-level
- 403(b) matching
- Health insurance
Quick Apply
10d
Nurse Navigator for Medicare Chronic Care Management Program (LPN/RN)
Innova Primary Care —Huntsville, AL
- $21 - $32 an hour
- Full-time
- Hybrid work
- RN License
- 5 years
- Clinic
- Health insurance
- Dental insurance
Quick Apply

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Patient Financial Navigator (Customer Service Focused)

Kandu -
Remote

Apply Now

Job Details

$24.50 - $29.00 an hour

Benefits

Disability insurance
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Customer communication
Medicare
Medical software
Financial software
High school diploma or GED
Medicaid health insurance
Medicare regulations
Medicaid regulations
Medicaid
Productivity software

Full Job Description

Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life.

The Patient Financial Navigator serves as the primary point of contact for patients seeking information about insurance benefits, out-of-pocket costs, and financial assistance options for Kandu medical devices and services. This role requires a detail-oriented professional who can navigate complex insurance landscapes while delivering compassionate, accurate financial guidance to patients and their families.

What You'll Do

Patient Financial Counseling

Conduct patient-facing financial discussions regarding insurance benefits, coverage determinations, and out-of-pocket cost estimates
Explain Kandu's income-based cash-pay program structure and guide patients through tier qualification and enrollment processes
Field inbound calls from patients with questions about their insurance benefits, billing statements, and payment options
Provide clear, accurate information about coverage for Kandu devices across Medicare, Medicaid, and commercial insurance plans
Provide support for patients who have insurance claim and/or statement questions with a focus on single-call resolution.

Insurance Verification and Benefit Analysis

Interpret explanation of benefits (EOB) documents and communicate findings to patients in accessible language
Navigate billing software to access patient accounts, payment histories, and outstanding balances
Document all patient interactions and financial counseling sessions in company systems
Ability to perform insurance eligibility verification using industry-standard verification systems with correct interpretation.

Financial Assistance and Payment Planning

Evaluate patient eligibility for financial assistance programs within established guidelines
Offer and set up payment plans for eligible patients within authorized approval limits
Escalate complex financial assistance cases and exceptions to appropriate leadership for review and approval
Maintain current knowledge of available patient assistance resources and community programs

Administrative and Compliance Functions

Maintain accurate documentation of all patient financial interactions in compliance with HIPAA and company policies
Track and report key metrics related to patient financial interactions and outcomes
Collaborate with Revenue Cycle and Patient Services teams to resolve billing issues and improve patient experience
Stay current on changes to insurance policies, coverage guidelines, and reimbursement regulations

What You'll Bring

High school diploma or equivalent
Minimum 3 years of experience in medical billing, insurance verification, or patient financial services
Working knowledge of Medicare, Medicaid, and commercial insurance benefit structures
Demonstrated proficiency with insurance eligibility verification systems and medical billing software
Strong understanding of durable medical equipment (DME) billing practices and reimbursement
Excellent verbal and written communication skills with ability to explain complex financial information clearly
Proven ability to handle sensitive patient situations with empathy and professionalism
Strong attention to detail and organizational skills
Proficiency in Microsoft Office Suite

Preferred Qualifications:

Associate's or Bachelor's degree in Healthcare Administration, Business, or related field
Certification as Certified Patient Account Representative (CPAR) or similar healthcare financial credential
Prior experience in a startup or fast-paced healthcare environment
Experience with neurological or rehabilitation medical devices
Bilingual capabilities (Spanish preferred)
Employment eligibility to work in the United States is required. The company does not sponsor employment visas for this position at this time

What We Offer:

Competitive Compensation ($24.50/Hr to $29.00/Hr)
Insurance (Medical/Dental/Vision)
401(k) with company
Unlimited PTO & Holidays
Life Insurance, LTD and STD

Please note that the salary information is a general guidance only. Kandu, Inc. considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.

Kandu, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

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