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Employee Service Center Representative (Part-Time) - Sphere
Sphere Entertainment Group, LLC —Las Vegas, NV
- $27 an hour
- Part-time
- Microsoft Excel
- Oracle
- Administrative experience
- Paid jury duty
Quick Apply
Guest Experience Representative (Part-Time)
Sphere Entertainment Group, LLC —Las Vegas, NV
- $20 an hour
- Part-time
- Experience working with individuals with disabilities
- Communication skills
- Ability to lift 25 pounds
Quick Apply
Coding/Computer Science Tutor
Future Sphere —Syosset, NY
- $25 - $40 an hour
- Part-time
- Classroom
- Computer science
- Computer Science
- Employee discount
- Professional development assistance
Quick Apply
Washington D.C. Event Facilitator
Puppy Sphere —Washington, DC
- $18 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Driving
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Merch Supervisor (Part-Time)
Sphere Entertainment Group, LLC —Las Vegas, NV
- $32 an hour
- Part-time
- Merchandising
- Mid-level
- Conflict management
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SAT Tutor
Future Sphere —Brooklyn, NY
- $25 - $40 an hour
- Part-time
- Classroom
- Math
- Bachelor's degree
- Flexible schedule
Quick Apply
5d
Chicago Event Supervisor
Puppy Sphere —Chicago, IL
- $20 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Driving
Quick Apply
Washington D.C. Yoga Instructor
Puppy Sphere —Washington, DC
- $45 per session
- Part-time
- Mid-level
- In-person
- Communication skills
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Security Analyst
SPHERE Technology Solutions —Newark, NJ
- Full-time
- Computer Science
- Mid-level
- Analysis skills
Senior Mobile QA Engineer
Showman Sphere Inc —Florida City, FL
- $91,630.25 - $110,350.41 a year
- Full-time
- Hybrid work
- 7 years
- Computer Science
- Java
Quick Apply
4d
Founding CSM
Sphere, Inc. —San Francisco, CA
- $187,500 - $225,000 a year
- Full-time
- Office
- Accounting
- Contracts
Identity Engineer
SPHERE Technology Solutions —Newark, NJ
- Weekends as needed
- Mid-level
- Microsoft Office
- 3 years
Warehouse Inventory Associate
Sphere Renewables LLC —Fort Lupton, CO
- From $23 an hour
- Full-time
- English
- Forklift
- Criminal background check
- Dental insurance
- Paid time off
Production Assembler
Sphere Renewables LLC —Fort Lupton, CO
- From $21 an hour
- Full-time
- Schematics
- Continuous improvement
- Power tools
- Dental insurance
- Paid time off
13d
SALT Lead
Sphere, Inc. —San Francisco, CA
- Full-time
- Research
- Office
- SQL
TikTok Shop Livestream Host / Live Sales Host - Los Angeles
Sphere Media Inc —Vernon, CA
- $40 - $50 an hour
- Part-time
- English
- In-person
- Internship
- Paid training
- Employee discount
Quick Apply
4d
GTM Engineer
Sphere, Inc. —San Francisco, CA
- Full-time
- System design
- Office
- SQL
Cable Assembly & Kit Setting
Sphere Renewables LLC —Commerce City, CO
- From $21 an hour
- Full-time
- English
- Ability to lift 50 pounds
- Criminal background check
- Dental insurance
- Paid time off
Implementation Program Manager
SPHERE Technology Solutions —Newark, NJ
- Full-time
- Continuous improvement
- Senior level
Implementation Engineer (Identity Engineer)
SPHERE Technology Solutions —Newark, NJ
- Full-time
- Mid-level

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Employee Service Center Representative (Part-Time) - Sphere

Sphere Entertainment Group, LLC -
Las Vegas, NV

Quick Apply

Job Details

Part-time
$27 an hour

Benefits

Paid jury duty

Qualifications

Microsoft Excel
In-person customer service
Internal employee customer service
Productivity software

Full Job Description

Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com.

Who are we hiring?

The Employee Service Center Representative serves as a vital link in the day-to-day operations in our Employee Service Center department. The Employee Service Center Representative provides comprehensive support to our frontline Venue employees throughout all MSG company venues; offering assistance via various channels such as ticketing, email, and face-to face, and phone interactions.

What will you do?

Act as the primary point of contact for Tier 1 employee inquiries (phone, in-person, and ticketing system). Resolve initial requests within the designated Service Level Agreement (SLA) and efficiently escalate Tier 2 issues to appropriate stakeholders (e.g., venue management, People Practices (Employee Relations), or scheduling coordinators).
Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs.
Support employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general questions.
Support employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as assigned.
Contribute to various HR functions, which may involve supporting licenses and certifications, supporting training and development initiatives, and assisting with Time and Attendance related disciplinary actions.
Partner with Coordinators and assigned ESC Leadership in all areas of day-to-day departmental orientation.
Support Employee Service Center office with assigned on-site support and tasks essential for sustaining smooth business operations.

What do you need to succeed?

Previous call center, HR or administrative (scheduling, payroll, employee services) support experience.
Proficiency in Microsoft Office Suite including MS Word, PowerPoint, Excel and strong computer skills; experience with HRIS (e.g., Oracle) and case management software is a plus.
Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions.
Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries.
Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must.
Proficient problem-solving, reasoning, motivational, and organizational skills are essential.
Spanish language skills preferred:Fluency in both English and Spanish (verbal and written) to assist our bilingual employees.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Special Requirements

Must be available to work a flexible, onsite schedule including days, nights, weekends, and holidays, to support 24/7 operations and event-based late evenings.

#LI-Onsite

At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.

Quick Apply

Refine Your Search

sphere jobs

Employee Service Center Representative (Part-Time) - Sphere

Guest Experience Representative (Part-Time)

Coding/Computer Science Tutor

Washington D.C. Event Facilitator

Merch Supervisor (Part-Time)

SAT Tutor

Chicago Event Supervisor

Washington D.C. Yoga Instructor

Security Analyst

Senior Mobile QA Engineer

Founding CSM

Identity Engineer

Warehouse Inventory Associate

Production Assembler

SALT Lead

TikTok Shop Livestream Host / Live Sales Host - Los Angeles

GTM Engineer

Cable Assembly & Kit Setting

Implementation Program Manager

Implementation Engineer (Identity Engineer)

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