TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
Quick Apply
Information Technology (IT) Manager
COMMUNITY EDUCATION NETWORK —Chicago, IL
- $57,500 - $73,158 a year
- Full-time
- Computer science
- Computer Science
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Quick Apply
IT Administrator
Digital Watchdog —Cerritos, CA
- $90,000 - $120,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Software Applications Manager
Biosource Recruiting —Spring Grove, IL
- System design
- 3 years
- Bachelor's degree
Quick Apply
Mortgage Servicing Platform IT Specialist
United Wholesale Mortgage —Pontiac, MI
- Full-time
- Computer science
- Computer Science
- System design
- Paid time off
- Parental leave
IT Integration Technician
HW Staffing Solutions —Salem, NH
- $23 - $25 an hour
- Contract
- Computer Science
- Customer service
- Mid-level
Quick Apply
7d
IT Systems Analyst
Fuse3 Solutions —Oklahoma City, OK
- $40 - $55 an hour
- Contract
- Mid-level
- SQL
- Bachelor's degree
Quick Apply
5d
Junior IT Systems Engineer - Portland, OR
The HT Group —Portland, OR
- $30 - $35 an hour
- Contract
- Azure
- Computer Science
- Analysis skills
Quick Apply
7d
NOC Analyst
eNGINE —Fox Chapel, PA
- $21.63 an hour
- Full-time
- Analysis skills
- In-person
- Communication skills
- Paid training
Quick Apply
14d
IT Consultant
Med-Metrix —Remote
- Remote
- Computer science
- Computer Science
- HIPAA
Customer Support Engineer (Remote)
Files.com —Scottsdale, AZ
- $95,000 - $150,000 a year
- Full-time
- Mid-level
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
Automation Support Specialist
Marketing.com —Remote
- $60,000 - $70,000 a year
- Overtime
- Remote
- Mid-level
- SQL
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Volunteer IT
Luna Wellness Center —Remote
- Part-time
- Remote
- Google Workspace
- Communication skills
- Entry level
Quick Apply
12d
Tech Support Analyst l
Snap-on Inc —Tustin, CA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- SQL
- Health insurance
- 401(k)
Hospitality Software IT Specialist
HRS —Remote
- Full-time
- Hospitality
- Up to 50% travel
- Inventory management
- Health insurance
Technical Support Engineer
Intercom —Chicago, IL
- $81,000 - $98,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- JavaScript
- Paid parental leave
- Health insurance
Desktop Technician (Deployment)
Quantix —Lakewood, CO
- Full-time
- Windows
- Entry level
Quick Apply
Systems Administrator
Integris —Costa Mesa, CA
- Full-time
- Remote
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
12d
IT Specialist
Triangle Home Services LLC —Apex, NC
- $22 - $26 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Desktop Administrator I
Plexus —Nampa, ID
- $51,800 - $77,800 a year
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance

I want to receive the latest job alert for it solutions

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

TIER 2 HELPDESK TECHNICIAN

Techlocity -
Indianapolis, IN

Quick Apply

Job Details

Full-time
$27.25 - $30.00 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee stock ownership plan

Qualifications

Customer communication

Full Job Description

Tier 2 Helpdesk Technician

Techlocity | Indianapolis, IN (Hybrid) | Full-Time

Why This Role Matters

At Techlocity, we help businesses stay secure, productive, and connected through exceptional IT support and technology solutions. When our clients experience technical challenges, they count on us to restore service quickly, solve problems thoroughly, and prevent issues from happening again.

As a Tier 2 Helpdesk Technician, you will be the critical link between frontline support and senior engineering. You'll tackle complex technical issues, uncover root causes, and own resolutions that directly impact our clients' ability to operate effectively. If you enjoy solving challenging problems, working across diverse technologies, and building your technical expertise in a fast-paced MSP environment, this role offers the opportunity to make a meaningful impact every day.

About Us

Techlocity is a managed IT services provider that delivers technology solutions to organizations across a variety of industries. Our team partners with clients to provide reliable infrastructure, cybersecurity, cloud services, and day-to-day technical support.

What sets us apart is our commitment to solving problems the right way. We value curiosity, accountability, continuous learning, and teamwork. Our technicians are trusted advisors who build lasting relationships by delivering both technical expertise and exceptional service.

What You'll Own

As a Tier 2 Helpdesk Technician, you'll take ownership of technical issues that require deeper analysis and troubleshooting beyond initial support. You'll investigate, diagnose, resolve, document, and communicate solutions while collaborating with both clients and internal teams.

You'll work across multiple client environments and technologies, ensuring issues are resolved accurately and efficiently while maintaining a high standard of customer service.

How You'll Make an Impact

Solve Complex Technical Challenges

Investigate and resolve escalated support issues across Microsoft environments, servers, networks, and cloud platforms.
Analyze logs, metrics, and system behaviors to identify root causes and implement effective solutions.
Escalate issues to Tier 3 Engineering with complete documentation, supporting data, and clear impact assessments.

Support Critical Infrastructure

Troubleshoot Windows workstations and servers.
Administer and support Active Directory, Group Policy, DNS, DHCP, Kerberos, and Microsoft server services.
Assist with virtualization platforms including Hyper-V and VMware.

Manage Identity & Microsoft 365 Technologies

Resolve issues involving Exchange Online, Microsoft 365, Entra ID (Azure AD), MFA, Conditional Access, and authentication.
Support tenant migrations, domain transitions, licensing administration, and identity synchronization.

Diagnose & Support Network Environments

Troubleshoot routing, VPN, firewall, VLAN, NAT, and connectivity issues.
Apply networking knowledge to identify and resolve communication failures across client environments.

Strengthen Client Security & Reliability

Respond to endpoint security alerts and investigate potential threats.
Support patch management processes and validate successful deployments.
Verify backup integrity and disaster recovery readiness.

Deliver Outstanding Client Experiences

Provide remote and occasional onsite support.
Communicate technical concepts clearly to non-technical users.
Participate in client onboarding, infrastructure projects, and after-hours on-call rotation.

What We're Looking For

3–5 years of professional IT experience.
Previous experience in a Managed Service Provider (MSP) environment strongly preferred.
Hands-on experience supporting Windows Server, Active Directory, and Microsoft 365 environments.
Experience using RMM and PSA platforms (ConnectWise Manage and Datto RMM preferred).

Technical Expertise

Windows Server administration and troubleshooting.
Active Directory, Group Policy, and identity management.
Microsoft 365, Exchange Online, and Entra ID (Azure AD).
TCP/IP networking fundamentals and troubleshooting.
VPN technologies, routing, DNS, and network diagnostics.
PowerShell for administration and troubleshooting.
Hyper-V and/or VMware virtualization.
Working knowledge of Microsoft Azure and/or AWS.

Preferred Certifications

CompTIA Network+
CompTIA Security+
Microsoft Certifications
Cisco Certifications

What You'll Gain

A Career Path, Not Just a Job
Meaningful Technical Work
Collaborative Team Culture

Compensation, Benefits & Work Environment

Medical, dental, and vision insurance options.
Paid time off and paid holidays.
401(k) retirement plan.
Employee Stock Ownership Plan eligibility, subject to plan requirements.
Training and development opportunities to support continued technical growth.

Apply Today

If you're ready to move beyond basic troubleshooting and build your career solving complex technology challenges, we'd love to hear from you.

Join Techlocity and become part of a team that values technical excellence, continuous learning, and making a real impact for clients every day.

Apply today and take the next step in your IT career.

Quick Apply

Refine Your Search

it solutions jobs