Top 44 Jetblue Jobs | SimplyHired

Analyst Customer Support Standards & Programs
JetBlue Airways Corporation —Orlando, FL
- Background check
- Sales
- Pass drug screening
- Work from home
4d
Senior Analyst Fuel Market Analysis and Projects
JetBlue Airways Corporation —Long Island City, NY
- $88,000 - $132,000 a year
- Hybrid work
- Microsoft Excel
- Pass drug screening
- Mid-level
- Employee stock purchase plan
- Disability insurance
10d
Analyst Airline Optimization Horizons
JetBlue Airways Corporation —Long Island City, NY
- $64,350 - $89,600 a year
- Pass drug screening
- Mid-level
- Office
- Employee stock purchase plan
- Disability insurance
Manager Labor Relations
JetBlue Airways Corporation —Long Island City, NY
- $103,000 - $170,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- OSHA
- Employee stock purchase plan
- Disability insurance
11d
Program Manager Valstream
JetBlue Airways Corporation —Long Island City, NY
- $67,000 - $101,000 a year
- OSHA
- Engineering
- Pass drug screening
- Employee stock purchase plan
- Disability insurance
10d
Specialist Industrial Engineering
JetBlue Airways Corporation —Long Island City, NY
- $27.50 an hour
- Extended hours
- Pass drug screening
- Office
- SQL
- Employee stock purchase plan
- Disability insurance
Technical Support Controller
JetBlue Airways Corporation —Long Island City, NY
- From $118,000 a year
- Microsoft Word
- Microsoft Excel
- OSHA
- Employee stock purchase plan
- Disability insurance
Senior Analyst Operations Strategy
JetBlue Airways Corporation —Long Island City, NY
- $66,000 - $103,100 a year
- Computer science
- Computer Science
- Engineering
- Employee stock purchase plan
- Disability insurance
Airport Operations Crew PT
JetBlue Airways Corporation —Charleston, SC
- Part-time
- 18 years or older
- OSHA
- Sales
3d
Supervisor Line Maintenance Planning
JetBlue Airways Corporation —Orlando, FL
- Background check
- Mechanic experience
- Customer service
Manager Sales
JetBlue Airways Corporation —Fort Lauderdale, FL
- Microsoft Outlook
- Marketing
- Pass drug screening
13d
Manager MOC Planning
JetBlue Airways Corporation —Long Island City, NY
- $114,000 - $170,000 a year
- Weekends as needed
- Pass drug screening
- Office
- 3 years
- Employee stock purchase plan
- Disability insurance
Supervisor Maintenance Operations
JetBlue Airways Corporation —Jamaica, NY
- $119,700 a year
- Overtime
- OSHA
- 5 years
- Pass drug screening
- Employee stock purchase plan
- Disability insurance
Project Manager Tech Standards
JetBlue Airways Corporation —Long Island City, NY
- $62,000 - $101,000 a year
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Employee stock purchase plan
- Disability insurance
10d
Analyst System Operations Strategy & Analytics
JetBlue Airways Corporation —Long Island City, NY
- $64,350 - $89,600 a year
- Computer Science
- Pass drug screening
- Mid-level
- Employee stock purchase plan
- Disability insurance
Senior Analyst System Operations Strategy & Air Traffic Management
JetBlue Airways Corporation —Long Island City, NY
- $56,500 - $103,100 a year
- Computer Science
- Pass drug screening
- Office
- Employee stock purchase plan
- Disability insurance
Senior Analyst Benefits
JetBlue Airways Corporation —Long Island City, NY
- $66,000 - $103,100 a year
- Pass drug screening
- Mid-level
- Office
- Employee stock purchase plan
- Disability insurance
Associate Engineer Fuel Engineering
JetBlue Airways Corporation —Long Island City, NY
- $70,000 - $104,000 a year
- Pass drug screening
- Mid-level
- Office
- Employee stock purchase plan
- Disability insurance
Analyst Maintenance Engineering Systems
JetBlue Airways Corporation —Orlando, FL
- $62,000 - $101,000 a year
- Pass drug screening
- Mid-level
- Office
- Employee stock purchase plan
- Disability insurance
4d
Lead Analyst People Data Insights
JetBlue Airways Corporation —Long Island City, NY
- $110,000 - $166,000 a year
- Hybrid work
- Writing skills
- Pass drug screening
- Office
- Employee stock purchase plan
- Disability insurance
3d

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Analyst Customer Support Standards & Programs

JetBlue Airways Corporation -
Orlando, FL

Apply Now

Job Details

4 days ago

Benefits

Work from home

Qualifications

Resource allocation (project management tasks)
Project documentation
High school diploma or GED
SharePoint
Technical writing experience
Managing projects
Productivity software

Full Job Description

Position Summary

The Customer Support Standards and Programs Analyst will assist the day to day execution of interdepartmental and cross functional programs and projects focused on efficiency, compliance, quality, profitability, competitive position and customer satisfaction for Customer Support. The Analyst reports into the Customer Support Standards and Program Manager while working closely with various departments to ensure critical information is updated and communicated in a timely manner

. Essential Responsibilities

Support the Team with project prioritization and timeline activities
Assist with executing multiple rollout schedules, identify resources and dependencies, and proactively communicate project statuses
Assist in the preparation of Customer Support documents for Policy Rollout
Analyze operational and Crewmember impact, Customer satisfaction, and other key metrics to improve the customer experience and project goals
Conduct interdepartmental and cross-functional initiatives with process owners in order to observe and evaluate current processes, identify areas of opportunities, perform supporting data analysis, facilitate design changes, create future-state processes, and support implementation of new processes
Strategically align process and policy creation and improvement with the introduction of new Customer and Crewmember Standards and Programs in Customer Support
Produce reports regularly to provide progress and status updates on initiatives and projects
Serve as a subject matter expert for Customer Support
Assist in writing, proofreading and editing customer support knowledge base, customer support operating manual, and other channels according to brand guidelines.
Successfully transition projects post-execution to the relevant operating groups for day-to-day maintenance, success measurement, and continuous improvement
Other duties as assigned

Minimum Experience and Qualifications

High School Diploma or General Education Diploma (GED)
One (1) year customer service, sales, or airline experience
Knowledge of computer programs including Excel, Word, PowerPoint and SharePoint
Ability to project manage and define necessary resources for successful completion of projects
Excellent verbal and written communication skills
Highly organized and possess the ability to prepare concise and accurate documentation for project requirements and vision
Available for occasional travel (10%)
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

Bachelor’s Degree

Knowledge of Visio or other flowcharting computer programs
Detail-oriented and able to track multiple projects
Valid Project Management Professional (PMP) certification
Two (2) years of Customer Support experience
Two (2) years of experience in project management, operations management or similar work experience

Crewmember Expectations:

Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Equipment:

Computer and other office equipment

Work Environment:

Expected to fulfil a blend of work from home and office to fulfil necessary collaboration or if experiencing technical difficulties at home
Must provide a safe and professional work at-home environment, free from background noise and distraction

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Apply Now

Refine Your Search

jetblue jobs

Analyst Customer Support Standards & Programs

Senior Analyst Fuel Market Analysis and Projects

Analyst Airline Optimization Horizons

Manager Labor Relations

Program Manager Valstream

Specialist Industrial Engineering

Technical Support Controller

Senior Analyst Operations Strategy

Airport Operations Crew PT

Supervisor Line Maintenance Planning

Manager Sales

Manager MOC Planning

Supervisor Maintenance Operations

Project Manager Tech Standards

Analyst System Operations Strategy & Analytics

Senior Analyst System Operations Strategy & Air Traffic Management

Senior Analyst Benefits

Associate Engineer Fuel Engineering

Analyst Maintenance Engineering Systems

Lead Analyst People Data Insights

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