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McDonald's OTP - Operations Technology Professional - McDonald's

JRM Enterprises - McDonald's
Greenwood, MS

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Job Details

Part-time | Full-time
$17 - $20 an hour

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Customer service
Restaurant management
Technical support experience
Driver's License
Restaurant experience

Full Job Description

Job Overview
At JRM Enterprises, we own/operate 10 McDonald's restaurants in northern Mississippi area in the following cities: Southaven, Olive Branch, Horn Lake, Holly Springs, and Batesville. We are seeking a dedicated and innovative Restaurant Technology Solutions Professional to join our dynamic team. The ideal candidate will have a strong background in restaurant management/operations (preferably with McDonald's experience) as well as technology.

Duties

Complete assigned planned maintenance and all restaurant technology equipment (registers, printers, monitors, cables, credit card readers, bump bars, cash drawers, etc)
They will be also on call for any emergencies and be expected to address immediately
Completing assigned tickets for repairs needed or technical support which can range from hardware to software issues
Manage / run cables as needed, internet support, POS server management, digital menuboard management, and ability to utilize technical support as needed
Prepare detailed documentation and reports on project progress, outcomes, and recommendations for future improvements
Work closely with cross-functional teams to ensure alignment on project objectives and deliverables
Stay updated with industry trends and advancements in technology to maintain a competitive edge

Skills

OTP 1, 2, and Pro certifications from McDonald's (if you don't have you will have to complete this training)
Excellent problem-solving skills with the ability to think critically and analytically
Strong communication skills, both verbal and written, to effectively convey technical concepts to non-technical stakeholders.
Ability to work independently as well as collaboratively within a team environment.
Detail-oriented with strong organizational skills to manage multiple projects simultaneously.
A proactive approach to learning new technologies and adapting to changing environments.

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s Corporation or McDonald’s USA, LLC. This means the independent franchisee, and not McDonald’s Corporation or McDonald’s USA, LLC, is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. McDonald’s Corporation or McDonald’s USA, LLC will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees’ employees. If you are hired for this job posting, the independent franchisee, and not McDonald’s Corporation or McDonald’s USA, LLC, will be your employer.

This job posting contains some general information about what it is like to work in a McDonald’s restaurant but is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

Previous McDonald's experience preferred but not required. Immediate Openings Available.

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 35 – 40 per week

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Application Question(s):

Are you willing and able to travel to support all restaurants in the following areas of Mississippi: Southaven, Horn Lake, Olive Branch, Holly Springs, and Batesville?

License/Certification:

OTP 1 Certification (Preferred)
OTP 2 Certification (Preferred)
OTP 3/Pro Certification (Preferred)

Work Location: In person

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McDonald's OTP - Operations Technology Professional - McDonald's

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