Top 961 Loft Jobs | SimplyHired

Director of Loft Owner Support
Salon Lofts —Remote
- $90,000 - $120,000 a year
- Full-time
- Background check
- Recruiting
- Senior level
- Health savings account
- Health insurance
Quick Apply
8d
Join our LOFT Sales Team! Now hiring 16 years & older (The Grove West, Shrewsbury, NJ)
LOFT —Shrewsbury, NJ
- $15.92 - $19.90 an hour
- Part-time
- Merchandising
- Product management
- 16+ years old
Quick Apply
Part-Time Sales Associate LOFT Destiny USA
LOFT —Syracuse, NY
- $16 - $20 an hour
- Part-time
- Merchandising
- Entry level
- Store discount
- 401(k)
Quick Apply
LOFT Part-Time Sales Associate: Copley Plaza Boston MA
LOFT —Boston, MA
- $15.00 - $18.75 an hour
- Part-time
- Merchandising
- Entry level
- Store discount
- 401(k)
Quick Apply
P/T Day Sales / LOFT Westchester Mall
LOFT —White Plains, NY
- $17.00 - $21.25 an hour
- Part-time
- Merchandising
- Entry level
- Store discount
- 401(k)
Quick Apply
12d
LOFT @ Friendly Part-time Associate
LOFT —Greensboro, NC
- Part-time
- Merchandising
- Entry level
- Store discount
- 401(k)
Quick Apply
Weekend Part-Time Shift @ LOFT Levis Commons in Perrysburg, OH
LOFT —Perrysburg, OH
- $11.00 - $13.75 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Product management
Quick Apply
Sales Associate | LOFT | Rosedale Center
LOFT —Roseville, MN
- $11.41 - $14.25 an hour
- Part-time
- Merchandising
- Entry level
- Store discount
- 401(k)
Quick Apply
Part Time Sales LOFT Danbury Fair Mall
LOFT —Danbury, CT
- $16.94 - $21.20 an hour
- Part-time
- Merchandising
- Entry level
- Store discount
- 401(k)
Quick Apply
Part Sales Associate
LOFT Outlet —Atlantic City, NJ
- $15.49 - $16.25 an hour
- Part-time
- Merchandising
- Entry level
- Store discount
- 401(k)
Quick Apply
Sales Associate, Destiny USA
Ann Taylor —Syracuse, NY
- $16 - $20 an hour
- Part-time
- Merchandising
- Entry level
- Store discount
- 401(k)
Quick Apply
Part Time Sales Associates Nights and Weekends
LOFT Outlet —Orlando, FL
- Part-time
- Merchandising
- Entry level
- Store discount
- 401(k)
Quick Apply
Part Time Associate, Students Welcome to Apply! Flexible Scheduling
LOFT —Winston-Salem, NC
- Part-time
- Merchandising
- Entry level
- Store discount
- 401(k)
Quick Apply
Destin Commons LOFT - Part Time Stylist
LOFT —Destin, FL
- Part-time
- Merchandising
- Entry level
- Store discount
- 401(k)
Quick Apply
Sales Associate
LOFT —Augusta, GA
- Part-time
- Merchandising
- High school diploma or GED
- Product management
Quick Apply
Housekeeper
The Lofts at Downtown Salem —Salem, VA
- Part-time
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
Quick Apply
1212 - LOFT Sales Associate-ANN
LOFT —Lakeland, FL
- Part-time
- Merchandising
- High school diploma or GED
- Product management
Quick Apply
Sales Floor Associate LOFT Franklin, TN
LOFT —Franklin, TN
- Part-time
- Merchandising
- Entry level
- Store discount
- 401(k)
Quick Apply
Ann Taylor LOFT Sales Associate
LOFT —Norcross, GA
- Part-time
- Merchandising
- High school diploma or GED
- Product management
Quick Apply
LOFT Destin Commons Part Time Sales Associate
LOFT —Destin, FL
- Part-time
- Merchandising
- High school diploma or GED
- Product management
Quick Apply

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Director of Loft Owner Support

Salon Lofts -
Remote

Quick Apply

Job Details

Full-time
$90,000 - $120,000 a year
8 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Strategic management
Teamwork
Talent management
Team development
Process management

Full Job Description

Position Summary

The Director of Loft Owner Support is responsible for delivering an exceptional experience to Salon Lofts' most important customers—our Loft Owners. This leader oversees the end-to-end support function, ensuring every interaction reflects the company's commitment to service excellence while driving retention, occupancy, satisfaction, and business growth.

The Director will develop scalable support processes, lead a high-performing customer support team, establish service standards, leverage technology to improve the customer experience, and partner cross-functionally with Operations, Marketing, Sales, Facilities, IT, Finance, and Real Estate to proactively resolve issues and improve the overall Loft Owner journey. The role serves as the voice of the Loft Owner across the organization and uses customer insights to influence strategic decisions and continuous improvement.

Essential Responsibilities

Loft Owner Experience

Champion a customer-first culture throughout the organization.
Ensure every Loft Owner interaction is professional, empathetic, timely, and solution-oriented.
Develop strategies that improve Loft Owner satisfaction, loyalty, and retention.
Serve as the executive escalation point for complex Loft Owner concerns.
Identify recurring issues and implement long-term solutions.

Customer Support Operations

Lead the Loft Owner Support team, including hiring, coaching, performance management, and professional development.
Establish service standards, SLAs, and response expectations across all communication channels.
Standardize policies, procedures, and knowledge resources to ensure consistency.
Oversee ticket management, workflow optimization, and quality assurance.
Ensure support coverage meets business needs across all Salon Lofts markets.

Customer Journey & Retention

Map and continuously improve the Loft Owner lifecycle from lead conversion through onboarding, growth, renewal, and retention.
Partner with Operations to improve onboarding and first-year Loft Owner success.
Develop proactive outreach programs that increase engagement and reduce attrition.
Monitor Loft Owner health metrics and intervene before issues result in cancellations.

Strategy & Continuous Improvement

Analyze customer feedback, support trends, and operational data to identify improvement opportunities.
Partner with Marketing, Sales, Product, Facilities, and IT to eliminate recurring pain points.
Recommend technology enhancements that improve the Loft Owner experience.
Lead Voice of the Customer initiatives and present recommendations to executive leadership.
Utilize automation and AI-enabled tools where appropriate to improve response times, quality, and operational efficiency.

Team Leadership

Recruit, develop, and retain a high-performing customer support organization.
Foster a culture of accountability, collaboration, empathy, and continuous learning.
Develop career paths and succession plans for support team members.
Conduct regular coaching, performance reviews, and leadership development.

Pay: $90,000.00 - $120,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: Remote

Quick Apply

Refine Your Search

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Director of Loft Owner Support

Join our LOFT Sales Team! Now hiring 16 years & older (The Grove West, Shrewsbury, NJ)

Part-Time Sales Associate LOFT Destiny USA

LOFT Part-Time Sales Associate: Copley Plaza Boston MA

P/T Day Sales / LOFT Westchester Mall

LOFT @ Friendly Part-time Associate

Weekend Part-Time Shift @ LOFT Levis Commons in Perrysburg, OH

Sales Associate | LOFT | Rosedale Center

Part Time Sales LOFT Danbury Fair Mall

Part Sales Associate

Sales Associate, Destiny USA

Part Time Sales Associates Nights and Weekends

Part Time Associate, Students Welcome to Apply! Flexible Scheduling

Destin Commons LOFT - Part Time Stylist

Sales Associate

Housekeeper

1212 - LOFT Sales Associate-ANN

Sales Floor Associate LOFT Franklin, TN

Ann Taylor LOFT Sales Associate

LOFT Destin Commons Part Time Sales Associate

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