Top 848 Mdi Jobs | SimplyHired

Customer Success Manager
MD Integrations —Remote
- $50,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- 1 year
- Medical terminology
- Health insurance
- Dental insurance
Data Operations Developer
CareQuest Institute for Oral Health Inc —Remote
- $91,630 - $107,800 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
Residential Design & Drafting Technician
Moore Designs, Inc. —Germantown, WI
- $29 - $41 an hour
- Full-time
- AutoCAD
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
LPN wound center, casual
Uniontown Hospital —Uniontown, PA
- Part-time
- Nursing
- Hospital
- Inpatient
Medical Billing Specialist
Retina Vitreous Surgeons of CNY PC —Liverpool, NY
- From $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
4d
Dental Hygienist, Med-Dental Integration and Patient Services - Lowry Dental Clinic (PRN)
Denver Health —Denver, CO
- $80,000 - $120,000 a year
- Part-time
- School experience
- Dental office
- Vital signs
- Tuition reimbursement
- Employee discount
Lead Respiratory Therapist
Avera Health —Pierre, SD
- $30.75 - $46.25 an hour
- 12 hour shift
- OSHA
- Inpatient
- Mid-level
- Paid time off
Quick Apply
Research Assistant
Tennessee Retina MSO LLC —Nashville, TN
- Background check
- Private practice
- Anatomy knowledge
- Health savings account
- Paid holidays
Quick Apply
Registered Respiratory Therapist
GHR Healthcare —Doylestown, PA
- $2,600 a week
- Full-time
- Hospital
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Swiss CNC Programmer/Setup- 2nd & 3rd Shift
SpiTrex MDI —Lancaster, PA
- Overnight shift
- Mid-level
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Clinical Operations Coordinator
Retina Consultants of Minnesota —Edina, MN
- $30 - $40 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
CDL-A Liquid Tanker Owner Operator
Quantix —Port Allen, LA
- $300,000 a year
- Full-time
- Owner-operator
- Hazmat Endorsement
- CDL A
- Paid training
- Health insurance
Quick Apply
Heavy Duty Diesel Mechanic 3rd Shift
Merchants Distributors, LLC —Hickory, NC
- Full-time
- Mid-level
- Computer skills
- 2 years
Automotive Service Technician
Todd Wenzel Chevrolet —Hudsonville, MI
- 8 hour shift
- ASE Certification
- Background check
- Mid-level
- Paid training
- Health savings account
Quick Apply
Assembler - All Shifts Available - Hiring Events!
Doherty Staffing Solutions —Cohasset, MN
- $17.50 - $18.50 an hour
- Contract
- English
- Manufacturing
- Entry level
Quick Apply
Respiratory Care Limited Permit Holder - PRN
Cleveland Clinic —Cleveland, OH
- $25 an hour
- Evenings as needed
- Hospital
- Ability to walk for extended periods
- BLS Certification
- Dental insurance
- Vision insurance
Quality Control Inspector 2nd Shift Only
MDI-llc —Lancaster, PA
- From $21 an hour
- Overnight shift
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- 401(k)
Quick Apply
Prepress Supervisor
Charter Next Generation —Green Bay, WI
- From $34 an hour
- Full-time
- 7 years
- Microsoft Excel
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Travel Registered Respiratory Therapist (RRT) | Cleveland, Ohio
Sunbelt Staffing —Cleveland, OH
- Hospital
- Mid-level
- Travel
- Health insurance
- Opportunities for advancement
Quick Apply
14d
Maintenance Technician
McCullough Development, Inc —Manhattan, KS
- From $23 an hour
- Weekends as needed
- Background check
- High school diploma or GED
- Driver's License
- Mileage reimbursement
- Paid holidays
Quick Apply

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Customer Success Manager

MD Integrations
Remote

Apply Now

Job Details

Full-time
$50,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
On-the-job training
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Client onboarding
Managing clients in a customer support role
Video communication
Customer support
Account management experience

Full Job Description

About MD Integrations

At MD Integrations, we partner with digital health brands to power clinical care at scale. We specialize in men's and women’s health, dermatology, endocrinology, and weight management, offering telehealth solutions that help patients receive expert, personalized care—all from the comfort of their home. Join our team and be part of the movement to make specialty care more accessible and impactful.

MD Integrations is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are unable to support US visa sponsorship at this time.

We are looking for a mid-level Customer Success Manager to join our expanding team!

Overview

The Customer Success Manager (CSM) at MDI serves as the primary point of contact for our partners (customers) from kickoff through onboarding, go-live, and support as they grow. This role ensures partners experience a smooth, guided implementation of MDI’s telehealth infrastructure while building long-term, value-driven relationships.

This position reports to the Director, Onboarding and Support, is remote (US) and full-time, generally Monday - Friday core hours. This partner-facing role must be comfortable on video and calls with partners, and shifting early or late to support partner onboarding and success.

Key Responsibilities

Lead and project manage the full onboarding journey of new partners, from kick-off to go-live, ensuring clear milestones, proactive communication, and timely execution.
Anticipate potential risks early, troubleshoot and escalate stalled or lagging partner progression by working closely with internal teams across CS, clinical, product and technical integrations teams. Serve as the guide and advocate for assigned partners.
Act as the voice of the partner internally highlighting successes and opportunities with MDI’s service, platform and workflows. Collaborate with clinical and technical teams to provide feedback, relay product enhancements, and advocate for partner success.
Increase partner health, engagement, and satisfaction, escalating issues as needed while continuously driving toward long-term retention and expansion. Track and report on key customer success metrics (NPS, csat, etc.) to executive and senior leadership.
Provide ongoing support, education, and training to partners post-launch, with a focus on a seamless experience and optimizing integrations, workflows, and product adoption.
Serve as a trusted advisor by providing market insights, best practices, and recommendations that align MDI’s solutions with partner growth goals.
Manage and maintain consistent documentation on the customer lifecycle in internal systems, such as HubSpot, Asana, and other project and task management tools.
Contribute to the development of key collateral, processes and defining standard expectations of work.

Success in this role looks like

Partners achieve timely onboarding and confident go-lives with minimal friction. Communication is clear and consistent internally and externally.
Partners feel consistently supported and guided through proactive, strategic communication through the post-sales cycle through onboarding and as they grow.
MDI is positioned as a trusted advisor in helping partners scale their telehealth capabilities today and into the future.

Qualifications

Experience by level:
- Associate-level requires a minimum 1 year in Customer Onboarding, Customer Support, Customer Success or related customer-facing roles.
- Mid-level requires a minimum 4 years in dedicated Customer Success or Account Management roles, preferably in a scale-up/fast-moving environment.
Process- and project-oriented with a bias for action. Comfortable communicating clear deadlines, actions and risks with partners and internal leadership, driving toward aligned outcomes on behalf of the partner.
Excellent verbal and written communication skills with the ability to build trust with business leaders, executives, clinical and technical customers and colleagues, navigate complex needs, and translate feedback to internal teams.
Empathy for early-stage startup partners and an understanding of healthcare concepts. Able to quickly understand the challenges of building a brand from the ground up and advocate for partner needs internally.
Proficient with CRM and general technology tools (e.g., HubSpot, Slack), and able to utilize metrics like NPS, churn, and activation to inform decision-making.
Quick study with new concepts and terminology such as key healthcare terminology and workflows to support partners. Bonus points for experience in healthtech or telehealth, and comfortable with basic clinical terminology and concepts.

What We Offer

Competitive Salary: The targeted range for Associate-level is $50,000 - $60,000 per year; the targeted range for Mid-level is $65,000 - $75,000 per year. The CSM also has regular opportunities to earn outcome-based bonuses aligned with partner productivity goals.
Comprehensive Benefits Package: Our benefits package includes 75% subsidized health insurance, dental insurance, vision insurance, paid time off, and a 401(k) retirement savings plan with company match.
Professional Development Opportunities: We are committed to investing in our employees' professional development and offer a variety of on the job training and development opportunities.
Flexible Work Arrangements: We are a fully remote team who collaborate both synchronously and asynchronously to achieve the best outcomes.
Collaborative and Supportive Work Environment: We foster a collaborative and supportive work environment where employees are encouraged to share ideas and contribute to the company's success.

Apply Now

Refine Your Search

mdi jobs

Customer Success Manager

Data Operations Developer

Residential Design & Drafting Technician

LPN wound center, casual

Medical Billing Specialist

Dental Hygienist, Med-Dental Integration and Patient Services - Lowry Dental Clinic (PRN)

Lead Respiratory Therapist

Research Assistant

Registered Respiratory Therapist

Swiss CNC Programmer/Setup- 2nd & 3rd Shift

Clinical Operations Coordinator

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Heavy Duty Diesel Mechanic 3rd Shift

Automotive Service Technician

Assembler - All Shifts Available - Hiring Events!

Respiratory Care Limited Permit Holder - PRN

Quality Control Inspector 2nd Shift Only

Prepress Supervisor

Travel Registered Respiratory Therapist (RRT) | Cleveland, Ohio

Maintenance Technician

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