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Hotel Front Desk Representative
Red Hawk Casino —Placerville, CA
- From $17.64 an hour
- Full-time
- Bilingual
- Customer service
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
1d
Utility Maintenance Tech
Red Hawk Casino —Placerville, CA
- Full-time
- High school diploma or GED
- 21 years or older
- Welding
- Health insurance
- Dental insurance
Quick Apply

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Hotel Front Desk Representative

Red Hawk Casino -
Placerville, CA

Quick Apply

Job Details

Full-time
From $17.64 an hour
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Employee discount
Life insurance

Qualifications

Bilingual
Customer communication
Multilingual
Casino experience
Customer service
Hotel experience

Full Job Description

Job Details

DUTIES AND RESPONSIBILITIES

Serves as first point of contact for our quests with friendly greetings and exceptional guest service that exceeds our guests’ expectations.
Registers guests, collects payment, and registers data regarding payment for expenditures.
Provides quotes for guests and upsell rooms whenever possible.
Performs all check-in and check-out tasks.
Ensures all charges are applied to the correct guest account.
Resolves all guest disputes.
Answers external and internal telephone inquiries, deliver mail and respond to inquiries regarding the casino promotions, events, restaurants, surrounding area and attractions.
Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
Provides administrative and program support to management and staff.
Greets all guests and ensures an exceptional customer service experience.
Contributes to a team effort and accomplishes related results as required.
Communicate with housekeeping staff to ensure all rooms are clean and ready to accommodate guests needs.
Maintains a working knowledge of business objectives in order to deliver quality products and service that meets guest needs.
Works in a clean, sanitary, safe, and organized manner abiding by all health and safety regulations.
Maintains a professional appearance and acts as a role model according to the established grooming and appearance policy.
Stays informed on casino facilities, as well as current and upcoming special events, in order to advise guests and fellow team members, whenever possible.
Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

Hotel and casino industry experience preferred.
Knowledge of principles and practices regarding customer service in the casino/hotel industry.
High school diploma or general education degree (GED) preferred.
Applicants should possess exceptional interpersonal and communication skills and utilize a variety of standard computer systems/office productivity software at an intermediate or advanced level
Strong attention to detail.
Must have ability to stand and/or walk for up to 8 hours per shift.
Must be at least 21 years of age.

Job Type: Full-time

Pay: From $17.64 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Ability to Relocate:

Placerville, CA 95667: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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