Top 57 Mercury Jobs | SimplyHired

Customer Support Specialist
Mercury Insurance Services, LLC —Remote
- $17.25 - $21.00 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Outlook
- High school diploma or GED
- Paid training
- Paid holidays
3d
Talent Acquisition Coordinator
Mercury Insurance Services, LLC —Remote
- $36,381 - $77,881 a year
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Health insurance
Underwriter
Mercury Insurance Services, LLC —Los Angeles, CA
- $36,381 - $77,881 a year
- 8 hour shift
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Appraisal Specialist
Mercury Insurance Services, LLC —Remote
- $25,202.84 - $56,701.00 a year
- Background check
- Microsoft Outlook
- Word processing
- Paid holidays
- Health insurance
Claims Specialist II
Mercury Insurance Services, LLC —Los Angeles, CA
- $24.52 - $29.33 an hour
- Full-time
- Remote
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid training
- Paid holidays
Claims Specialist Mechanical Protection
Mercury Insurance Services, LLC —Remote
- $36,381 - $77,881 a year
- Remote
- High school diploma or GED
- In-person
- Negotiation
- Paid holidays
- Health insurance
Claims Representative
Mercury Insurance Services, LLC —Los Angeles, CA
- $18.26 - $20.19 an hour
- Remote
- Microsoft Outlook
- High school diploma or GED
- Conflict management
- Paid training
- Paid holidays
2d
SOC Engineer
Mercury Insurance Services, LLC —Remote
- $68,457 - $161,815 a year
- Remote
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
Software Engineer II
Mercury Insurance Services, LLC —Remote
- $83,670 - $161,815 a year
- Remote
- Azure
- Computer Science
- System design
- Paid holidays
- Health insurance
6d
Property Claims Examiner II - Wind/Hail
Mercury Insurance Services, LLC —Remote
- $62,860 - $142,213 a year
- Overtime
- Remote
- Bilingual
- Military
- Writing skills
- Paid holidays
- Health insurance
Inside Sales Representative
Mercury Insurance Services, LLC —Remote
- $76,829 - $142,213 a year
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- In-person
- Paid holidays
- Health insurance
6d
Product Analyst II
Mercury Insurance Services, LLC —Remote
- $62,860 - $142,213 a year
- Remote
- Mid-level
- 3 years
- Finance
- Paid holidays
- Health insurance
Data Analytics Engineer II
Mercury Insurance Services, LLC —Remote
- $77,283 - $179,048 a year
- Remote
- Computer Science
- Mid-level
- SQL
- Paid holidays
- Health insurance
Senior Software Engineer
Mercury Insurance Services, LLC —Remote
- $77,283 - $179,048 a year
- Remote
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
Supervisor Property Claims Branch
Mercury Insurance Services, LLC —Rancho Cucamonga, CA
- $94,458 - $179,048 a year
- Remote
- Microsoft Excel
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
Attorney I
Mercury Insurance Services, LLC —California
- $94,458 - $179,048 a year
- Remote
- Mid-level
- Analysis skills
- Driving
- Paid holidays
- Health insurance
Staff Software Engineer
Mercury Insurance Services, LLC —Remote
- $82,773 - $204,439 a year
- Remote
- Computer science
- Azure
- Management
- Paid holidays
- Health insurance
Property Claims Specialist Field I
Mercury Insurance Services, LLC —Concord, CA
- $63,410 - $117,348 a year
- Overtime
- Bilingual
- Military
- Writing skills
- Paid holidays
- Health insurance
Staff Product Designer
Mercury Insurance Services, LLC —Remote
- $101,167 - $204,439 a year
- Remote
- Computer Science
- 8 years
- Bachelor's degree
- Paid holidays
- Health insurance
Data Scientist - Insurance Retention Modeling
Mercury Insurance Services, LLC —Remote
- $77,283 - $179,048 a year
- 8 hour shift
- Remote
- Microsoft Excel
- Computer Science
- Writing skills
- Paid holidays
- Health insurance

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Customer Support Specialist

Mercury Insurance Services, LLC -
Remote

Apply Now

Job Details

Full-time
$17.25 - $21.00 an hour
3 days ago

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Referral program
Pet insurance

Qualifications

High school diploma or GED
Typing
Customer data entry

Full Job Description

Overview:

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025!

Our next class start date is August 17, 2026 and consists of 4 weeks of paid training.

Training is Monday through Friday from 9am - 6pm CDT. After training we offer a fixed schedule of 40 hours per week which includes a Saturday shift.

We’re looking for a friendly, customer-focused individual to join our team as a Customer Support Specialist! In this role, you’ll help manage new and existing claims, making sure everything is processed smoothly and accurately. If you enjoy problem-solving, have a passion for helping people, and thrive in a fast-paced environment, this is the perfect role for you! Strong communication skills, attention to detail, and a team-oriented attitude are key to delivering an outstanding experience for our customers.

At Mercury, we seek a better way to serve our customers, own every interaction, do the right thing in every situation, and move quickly to deliver exceptional results. Join our team and help us make a difference!

Geo-Salary Information:

An in-person interview may be required during the hiring process

The compensation for this role is based on geographic location as follows:

$21.00 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$19.25 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$17.25 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities:

Key Responsibilities:

Claims Intake, Filing & Evaluation: Efficiently process and file new claims, evaluate loss information, and ensure accurate categorization.
Customer Support & Resolution: Address customer inquiries, provide clear claim determinations, and resolve issues with empathy and professionalism.
Data Entry & Transaction Processing: Accurately enter claim details, process transactions, and ensure timely, correct updates to customer records.
Research & Documentation: Conduct thorough research to support claim decisions and maintain detailed, accurate documentation of all customer interactions.

High-Volume Call Handling: Manage a high volume of incoming calls, ensuring smooth claims intake and excellent customer service.
Policy & Procedure Compliance: Interpret and apply company policies and procedures to ensure claims are processed in accordance with established company guidelines.

Qualifications:

Qualifications:

High School diploma or equivalent, some college preferred
Minimum 1 years’ experience in a customer service and/or call center role; experience with high volume calls is preferred; or equivalent combination of education and experience
Prior experience working in a remote environment is a plus
Must be able to type a minimum of 30 WPM

Skills & Abilities

Proficient in Word, Excel and Outlook for document management, communication and data entry
Strong ability to analyze, identify and resolve customer needs and issues with professionalism, ensuring satisfaction and positive experiences
Ability to accurately handle transactions and data entry to ensure claim-related information is correctly recorded
Ability to gather and research information to support claims decisions and resolve customer queries
Ability to provide exceptional service by addressing customer inquiries and resolving issues in a timely, professional manner
Ability to analyze complex customer concerns or procedural discrepancies and apply logical solutions.
Strong written and verbal communication skills to include active listening, ability to clearly and accurately explain procedures, policy and company guidelines to customers and agents
Ability to accept and act on feedback to drive continuous improvement
Consistently demonstrates commitment to meeting deadlines, completing tasks thoroughly, maintaining a high standard of performance, and ensuring punctuality in all responsibilities and interactions.
Experience identifying opportunities for upselling and cross selling additional products and services, preferred
Prior experience working in a remote environment is a plus
Highly driven and self-motivated with the ability to work in a fast-paced environment

If you're passionate about helping others, driven to find better solutions, and thrive in a fast-paced, customer-focused environment, we encourage you to apply for the Customer Support Specialist position

About the Company:

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

Perks and Benefits:

We offer many great benefits, including:

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local la

Pay Range: USD $32,363.00 - USD $56,701.00 /Yr.

Apply Now

Refine Your Search

mercury jobs

Customer Support Specialist

Talent Acquisition Coordinator

Underwriter

Appraisal Specialist

Claims Specialist II

Claims Specialist Mechanical Protection

Claims Representative

SOC Engineer

Software Engineer II

Property Claims Examiner II - Wind/Hail

Inside Sales Representative

Product Analyst II

Data Analytics Engineer II

Senior Software Engineer

Supervisor Property Claims Branch

Attorney I

Staff Software Engineer

Property Claims Specialist Field I

Staff Product Designer

Data Scientist - Insurance Retention Modeling

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