Top 21 Mettel Jobs | SimplyHired

Account Manager - Federal
MetTel —Holmdel, NJ
- $70,000 - $80,000 a year
- Computer Science
- Mid-level
- 3 years
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Business Development Representative
MetTel —New York, NY
- Up to $60,000 a year
- Research
- Office
- Business development experience
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Product Manager - Wireless Solutions
MetTel —New York, NY
- Up to $165,000 a year
- 5 years
- Presentation skills
- Continuous improvement
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Implementation Manager
MetTel —Holmdel, NJ
- Up to $100,000 a year
- Mid-level
- Organizational skills
- Communication skills
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Litigation Associate Attorney – Telecommunications
MetTel —New York, NY
- Up to $75,000 a year
- Mid-level
- Office
- Organizational skills
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Enterprise Account Director
MetTel —Holmdel, NJ
- $130,000 a year
- 7 years
- Bachelor's degree
- Senior level
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Warehouse Quality Manager
MetTel —New York, NY
- Up to $150,000 a year
- Writing skills
- Analysis skills
- Presentation skills
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Account Executive - Inside Sales
MetTel —New York, NY
- $80,000 a year
- Bachelor of Science
- Mid-level
- Office
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Project Coordinator - New Client Services (Federal)
MetTel —Salt Lake City, UT
- $55,000 a year
- Mid-level
- 3 years
- Bachelor's degree
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Project Coordinator - New Client Services (Mobility)
MetTel —Salt Lake City, UT
- $55,000 a year
- Mid-level
- Team management
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Client Experience - Project Manager
MetTel —Salt Lake City, UT
- Up to $75,000 a year
- Engineering
- Mid-level
- 3 years
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7d
Regional Director of Agent Channel - Atlanta
MetTel —Atlanta, GA
- Remote
- Marketing
- 5 years
- Bachelor of Science
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13d
Director of Growth Marketing
MetTel —New York, NY
- $175,000 - $225,000 a year
- Marketing
- 8 years
- Analysis skills
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Senior Software Engineer - Bruin Platform Integration
MetTel —New York, NY
- $150,000 - $180,000 a year
- Azure
- Java
- AWS
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Account Manager - Federal

MetTel -
Holmdel, NJ

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Job Details

$70,000 - $80,000 a year

Qualifications

Customer communication
Bachelor's degree

Full Job Description

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.

The Enterprise Account Manager will be the single point of contact for a portfolio of MetTel's valuable enterprise accounts. As a primary Account Manager, you will successfully manage all aspects of your customers' accounts, including repairs, moves, adds, and changes. The candidate will also be responsible for periodic bill reviews and addressing any billing inquiries or issues with billing.

You will participate in the planning, executing, and following up for a diverse range of telecommunication implementation projects and other business support as required. The candidate will also carry out innovative and sometimes complex projects to their completion and thoroughly analyze data to make sound recommendations for the next steps to improve the customer experience.

Duties & Responsibilities:

Manage the day-to-day activity of your assigned accounts in a post-sale environment
Telecom experience (REQUIRED) with hosted PBX preferred.
Communicate directly with customers by telephone, electronically, or face-to-face
Interact with customers to provide and gather information in response to inquiries, concerns, and requests about products and services
Respond promptly to customer trouble reports and escalations
Handle and resolve customer complaints
Direct requests and unresolved issues to the designated resource/department
Manage customers' accounts regarding billing and financial concerns
Keep records of customer interactions and transactions
Record details of inquiries, comments, and complaints
Record details of actions taken and escalate internally where required
Follow up on customer interactions
Interface directly with various teams or departments internally to facilitate or improve the customer experience
Participate in a variety of special projects as requested

Qualifications

Bachelor's degree in computer science, Telecommunications or related field
3+ years in customer service or related experience
Fixed Line experience

Keywords: #Telecommunication, Telecommunications, Account Manager, #Account Manager, #FixedWireline, FixedWireline, #Telecom, Telecom, #CustomerAccountManagement, CustomerAccountManagement, #JobsNearMe, JobsNearMe, #Holmdel, Holmdel, #MonmouthCounty, MonmouthCounty

The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $70,000 - $80,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

To learn more about our company visit us at www.mettel.net

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Refine Your Search

mettel jobs

Account Manager - Federal

Business Development Representative

Product Manager - Wireless Solutions

Implementation Manager

Litigation Associate Attorney – Telecommunications

Enterprise Account Director

Warehouse Quality Manager

Account Executive - Inside Sales

Project Coordinator - New Client Services (Federal)

Project Coordinator - New Client Services (Mobility)

Client Experience - Project Manager

Regional Director of Agent Channel - Atlanta

Director of Growth Marketing

Senior Software Engineer - Bruin Platform Integration

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