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Care Continuity & Patient Retention Manager

Call On Doc -
Remote

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Job Details

Full-time
$65,000 - $70,000 a year

Benefits

401(k)
Paid time off
Parental leave

Qualifications

Optimizing workflow processes
Customer follow-ups
Patient follow-up care
Master's degree in business administration
Operational analysis
Nursing
Performance improvement leadership
Program design
Program management
Patient question and concern management
Clinical program implementation
Customer retention strategy
Master of Health Administration
5 years
Operations coordination
Master of Public Health
Healthcare Administration
Public health setting experience
Process design
Patient complaint handling
Incident Escalation
Bachelor's degree in business administration
Bachelor's degree in health sciences
Patient experience leadership
Key Performance Indicators
Collaboration with product development teams
Analysis skills
Overseeing care coordination
Bachelor's degree
Public Health

Full Job Description

Job Title

Care Continuity & Patient Retention Manager

Role Overview

We are seeking a Care Continuity & Patient Retention Manager to design, monitor, and improve the systems that ensure patients remain engaged, supported, and successful throughout their treatment programs.

This role sits at the intersection of clinical operations, patient experience, and growth, and is responsible for identifying and resolving the structural causes of patient churn.

The Care Continuity Manager will ensure that care completes, continues, and converts into repeat usage, particularly for subscription-based programs such as Rx delivery and chronic care management.

This role will work closely with Clinical Operations, Lifecycle Marketing, Customer Support, and Product teams to improve patient retention, satisfaction, and long-term program value.

Core Responsibilities

Care Continuity & Retention Ownership

Own the patient care lifecycle from onboarding through long-term treatment adherence
Design and manage systems that ensure care continues across visits, refills, and treatment milestones
Identify high-risk patients using behavioral or operational signals and implement proactive intervention workflows

Patient Retention & Intervention

Develop and manage save and recovery workflows for patients showing early signs of disengagement (missed follow-ups, refill delays, complaints, or missed check-ins)
Monitor engagement and adherence among subscription patients and implement strategies to prevent cancellations
Partner with Lifecycle Marketing to support patient outreach and engagement programs

Churn Analysis & System Improvement

Analyze patterns in patient cancellations and disengagement to identify root causes of churn
Drive cross-functional initiatives with Clinical Operations, Product, and Support teams to resolve structural issues affecting care continuity
Lead escalation and resolution of recurring operational issues impacting patient experience and retention

Experience & Qualifications

Experience & Candidate Profile

5–10+ years of experience in healthcare operations, telehealth, digital health, care management, patient experience, or healthcare program management
Experience working in telehealth, population health, chronic care programs, or subscription-based healthcare services preferred
Demonstrated experience designing or improving patient engagement, retention, or care continuity workflows
Strong analytical ability with experience evaluating patient behavior, churn patterns, and operational performance metrics to identify and resolve root causes of care drop-off
Experience managing or optimizing patient lifecycle workflows, including follow-ups, refill systems, or care coordination
Proven ability to work cross-functionally with clinical teams, operations, product, and growth teams to implement scalable process improvements
Experience implementing operational systems or patient engagement programs at scale

Ideal candidates understand how healthcare delivery systems function and can identify where and why patients fall out of care—and design systems that ensure care completes, continues, and converts into repeat usage.

Education

One of the following educational backgrounds is preferred:

Bachelor’s degree in Healthcare Administration, Public Health, Nursing, Health Sciences, Business Administration, or a related field
Master’s degree preferred (MBA, MPH, MHA, or similar healthcare-related program)
Clinical background (RN, PA, or other healthcare training) is a plus but not required

Benefits:

401(k)
Health insurance
Parental Leave
Paid time off

Job Type: Full-time

Work Location: Remote

Quick Apply

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