MITEC SOLUTIONS INC.
Position Title: Healthcare Claims/Member Services
Location: On-Premises - Allen Park, Michigan
Department: Production Operations
Reports to: Call Center Team Leader
Position Summary:
At MITEC Solutions, our Member Services Representatives do more than answer calls—they help people understand and navigate health insurance reimbursement claims when they need support most.
We’re looking for empathetic, solution-oriented professionals who enjoy helping others, solving problems, and delivering exceptional service. If you’re passionate about customer care and want to build a career in healthcare support, we’d love to meet you.
Key Responsibilities:
· Respond promptly and professionally to customer inquiries via phone.
· Provide accurate information regarding products, services, and policies.
· Resolve customer issues efficiently and escalate complex cases as needed.
· Document all customer interactions in the CRM system.
· Maintain a high level of product knowledge to support customer needs.
· Meet or exceed performance metrics including call quality, response time, and customer satisfaction.
· Collaborate with team members and other departments to ensure seamless service delivery.
Qualifications:
· High school diploma or equivalent; associate or bachelor’s degree preferred.
· Service experience in retail or service
· Previous experience in a call center or customer service role is a plus.
· Excellent verbal and written communication skills.
· Strong problem-solving abilities and attention to detail.
· Proficiency in basic computer applications and CRM systems.
· Ability to work in a fast-paced, team-oriented environment.
· Proficiency in a multi-system environment
· Basic internet and web-based application skills
· Typing 35 wpm
· Eagerness to learn new technologies
Work Schedule & Location:
Scheduling Flexibility Required: Employees will be scheduled to work an 8-hour shift (plus applicable meal periods) between the hours of 8:30 AM and 8:00 PM Eastern Time, Monday through Friday. Start and end times may vary based on client and operational needs. This is an on-premises position and cannot be performed remotely.
Coverage for this role will require accepting a schedule to staff Monday through Friday, 8:00 AM to 8:00 PM Eastern Time. This is an on-premises function and cannot be performed remotely.
Company Benefits:
Employees are eligible to participate in the Company’s benefits programs following the successful completion of a probationary period. Eligibility includes, but is not limited to, paid vacation, paid holidays, 401(k) retirement plan, group medical, dental, and vision insurance plans, subject to the terms and conditions of each plan.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Call center: 3 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
