Top 1168 Msr Jobs | SimplyHired

Member Services Representative
Versant Health —Remote
- $19 - $21 an hour
- Full-time
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Call Center MSR
CREATE CREDIT UNION —Las Vegas, NV
- $22.10 - $24.55 an hour
- Microsoft Excel
- Microsoft Outlook
- Organizational skills
Quick Apply
Member Service Representative
S3 Shared Services —Remote
- $39,998 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Communication skills
- Wellness program
- AD&D insurance
Call Center MSR
Abbott Laboratories Employees Credit Union —Gurnee, IL
- $18.32 - $30.54 an hour
- Full-time
- Research
- High school diploma or GED
- Business Administration
Quick Apply
Teller / MSR I
Lighthouse Credit Union —Lebanon, NH
- From $20 an hour
- Full-time
- Office
- High school diploma or GED
- Travel
- Profit sharing
- Health savings account
Banker / MSR II
Lighthouse Credit Union —Westbrook, ME
- $21 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Profit sharing
- Health savings account
Gunsmith
NEMO Arms, Inc. —Caldwell, ID
- $23 - $35 an hour
- Full-time
- Mid-level
- In-person
- Manufacturing
- Health insurance
- Dental insurance
Quick Apply
9d
Bilingual Member Service & Sales (Teller), English/Spanish preferred, not required
Mountain America Credit Union —Saint George, UT
- $17.50 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Floating Bank Teller
F&M Trust —Carlisle, PA
- Full-time
- Office
- High school diploma or GED
- Entry level
- Paid holidays
- Disability insurance
Member Service Representative
Minnesota Power Employees Credit Union —Duluth, MN
- $16 - $17 an hour
- Full-time
- Bilingual
- Customer service
- Office
- Profit sharing
- Paid training
Quick Apply
Branch Supervisor
RESPONDERS EMERGENCY SERVICES CREDIT UNION —Post Falls, ID
- $45,000 - $55,000 a year
- Full-time
- Background check
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Sr. Outside Sales Representative
Haynes Mechanical Systems —Denver, CO
- $80,000 - $95,000 a year
- Full-time
- Research
- Business development experience
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Float Member Service Rep (Bloomington/Oakland/Kingwood Area)
WEPCO FEDERAL CREDIT UNION —Oakland, MD
- From $15.10 an hour
- Full-time
- Office
- High school diploma or GED
- Data entry
- Disability insurance
- Health insurance
Quick Apply
Foster Care QA/QI Coordinator
Seamen's Society For Children and Families —Staten Island, NY
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Computer literacy
- HIPAA
- Master's degree
- Commuter assistance
- Paid holidays
Quick Apply
Member Relationship Consultant
Peninsula Community Federal Credit Union —Port Townsend, WA
- $21.94 - $27.43 an hour
- Full-time
- Microsoft Outlook
- Word processing
- Basic math
- Paid jury duty
- Paid holidays
Quick Apply
7d
Member Services Representative
HFS Federal Credit Union —Honokaa, HI
- $43,680 - $52,000 a year
- Online Application
- Microsoft Word
- Computer literacy
- Office
- Health insurance
- Dental insurance
Quick Apply
Lead Member Service Representative
MC Federal Credit Union —Danville, PA
- $17 - $19 an hour
- Full-time
- Management
- Basic math
- Mid-level
- Profit sharing
- AD&D insurance
Quick Apply
Member Service Representative III (Dispatcher)
AAA Oregon/Idaho —Lake Oswego, OR
- From $22 an hour
- Weekends as needed
- Spanish
- English
- Computer skills
Quick Apply
14d
Loan Officer
MC Federal Credit Union —Berwick, PA
- $18 - $22 an hour
- Full-time
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Member Service & Sales (Teller)
Mountain America Credit Union —Moab, UT
- $19.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
2d

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Member Services Representative

Versant Health -
Remote

Apply Now

Job Details

Full-time
$19 - $21 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance

Qualifications

High school diploma or GED

Full Job Description

Who are we?
Versant Health is one of the nation's leading administrators of managed vision care, serving over 35 million of our clients' members across the United States. Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve. Fueled by our mission to improve members' lives with easy-to-use vision solutions rooted in choice value, and care, we believe that everyone has the power to become anything they set their sights on.

See how you can make a difference with the support of strong leadership and a team environment.

Versant Health: Making Healthy Vision a Reality for Everyone

What are we looking for?
The Member Services Representative (“MSR”) is responsible for receiving, answering, and/or resolving calls received through a remote Call Center. The Call Center receives phone calls from insureds and their dependents, providers and their staff, employer/group staff, and brokers. The MSR will use companies Claims/Eligibility database to inquire on the status of claims, ID cards, addresses, and other issues as queried by the caller. Additionally, the MSR is the primary source for issuing authorizations when eligible for services.

Where you will have an impact.

Provide timely and accurate information to basic incoming customer calls from members, providers, and other external & internal constituents including:
Issuing authorizations
Handling claims inquiries from providers and members
Communicate the correct information regarding accessibility, claims status and other calls of a service nature
Providing benefits information
Process customer claims according to established department policies and procedures
Checking voicemail boxes and handling customer/provider requests for:
I.D. cards
Authorizations
Customer Service questions and issues
Fulfill rapid call volume by handling the appropriate number of calls coming into the call center daily
Complete Provider Relations requests for service
Provide timely feedback to the company regarding customer service failures and/or customer/provider concerns
Partner with Sales and Provider Relations to meet and exceed customers’ expectations
Provide excellent customer service and handle all customers in a professional and courteous manner
Perform other duties as assigned

What’s necessary to do the job?
Education High School Diploma or Equivalent Required Notes: Business-related college courses preferred. Associates degree highly preferred
Experience
2 Years

Required

Notes:

2+ years of customer service or call center experience preferred
2+ years of experience in the health care industry or insurance environment preferred
Associates degree in lieu of experience will be considered

HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

We offer a comprehensive and competitive total rewards package designed to support your health, financial well being, and work life balance. Benefits include medical, dental, and paid vision coverage; paid time off and company holidays; retirement savings with employer contribution; employee wellness resources; and professional development opportunities. Additional benefits may include flexible work arrangements, employee assistance programs, and other programs that support you both at work and beyond.

This role is compensated on an hourly basis. The expected hourly pay range for this position is $19.00 – $21.00 per hour, based on factors such as experience, skills, and role requirements. Actual pay within the range will be determined during the hiring process and in accordance with applicable wage and hour laws.

Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.

Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

The wage range for applicants for this position is [$19.00 to $21.00. All incentives and benefits are subject to the applicable plan terms.

Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve. Fueled by our mission to improve members’ lives with easy-to-use vision solutions rooted in choice, value, and care, Versant Health believes that everyone has the power to become anything they set their sights on.
Our team is guided by core Leadership Principles—Perspective, Care, Drive, and Ownership—which shape how we work, lead, and grow together.
Our Management Team is committed to fostering a strong and supportive culture, cultivating a thriving work environment, providing clear direction, optimizing resources, enabling innovative solutions, and driving meaningful results.

Apply Now

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