Top 198 Ncr Jobs | SimplyHired

Help Desk Representative Hybrid Frisco, Tx
NCR Atleos —Frisco, TX
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental insurance
Quick Apply
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NCR Atleos —Frisco, TX
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Quick Apply
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NCR Atleos —Peachtree City, GA
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NCR Atleos —Frisco, TX
- $25.00 - $26.44 an hour
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10d
Ingeniero de Atención al Cliente-Bayamon
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Field Service Technician II – Part-Time
NCR Atleos —Georgia
- $20.61 - $29.46 an hour
- Weekends as needed
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- Mid-level
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- Paid training
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Ingeniero de Atención al Cliente- Humacao
NCR —Puerto Rico
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Ingeniero de Atención al Cliente-San Juan
NCR —Puerto Rico
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Ingeniero de Atención al Cliente-Carolina
NCR —Puerto Rico
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Attorney – Litigation Counsel
NCR —Atlanta, GA
- Full-time
- Writing skills
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Ingeniero de Atención al Cliente- Ponce
NCR —Puerto Rico
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Ingeniero de Atención al Cliente- Manati
NCR —Puerto Rico
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Executive Director/Sr. Executive Director - Compliance
NCR —Atlanta, GA
- Full-time
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Senior Manager
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Professional Services Technical Installer
NCR Atleos —Alabama
- Full-time
- Microsoft Excel
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Quick Apply

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Help Desk Representative Hybrid Frisco, Tx

NCR Atleos -
Frisco, TX

Quick Apply

Job Details

Full-time

Benefits

Disability insurance
Dental insurance
401(k)
Work from home
Vision insurance
Life insurance

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Windows
High school diploma or GED
Typing

Full Job Description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Help Desk Representative

Location: Frisco, TX Hybrid (3 days in the office, 2 work from home days)

1st, 2nd & 3rd Shifts Available (dependent on team)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ability to understand the current state of ATMs to fully diagnose problems for resolution
Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
Create, review and close tickets and maintain accurate customer records
Answer inbound calls from clients, customers, and external vendors
Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
Provide efficient productivity and superior quality service while working in a fast-paced environment
Ability to effectively handle in user and Regulation E/Card Trace calls from customers
Make outbound calls to clients, customers, and external vendors
Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
Ability to work multiple systems simultaneously
Handle internal/external reports and status updates
Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
Follow-up on open investigations to ensure smooth handling and accurate closure
Assume special projects as required by management

***1st, 2nd & 3rd Shifts Available (dependent on team)***

SYSTEMS INVOLVED

Microsoft Office
ADP Self Service
CORE
Device Manager
Windows XP Operating Systems

EDUCATION, EXPERIENCE & REQUIREMENTS

Bachelors' degree preferred; High School diploma or equivalent required.
1 year prior customer service/call center work experience required; preferably in a technical environment.
Previous handling of inbound and outbound call center phones preferred.
Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
Ability to type a minimum of 50wpm.
Demonstrate independent decision-making skills.
Ability to work various shifts, including days, evening, weekends, and holidays.
Must be able to successfully pass all applicable background screening tests.

EOE/Minorities/Females/Vet/Disability

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Quick Apply

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