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TekCare Specialist
Nextek, LLC —Shoreview, MN
- $50,000 - $60,000 a year
- 8 hour shift
- Hybrid work
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
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TekCare Specialist
Nextek, LLC —Shoreview, MN
Keeping our Support site and Knowledge Center up to date so clients can find answers on their own. Completing our own onboarding process so you understand the…
$50,000 - $60,000 a year
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TekCare Specialist

Nextek, LLC -
Shoreview, MN

Quick Apply

Job Details

$50,000 - $60,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Volunteer time off
Life insurance

Qualifications

Customer communication

Full Job Description

We’re looking for an enthusiastic, people-first TekCare Specialist to join our team at Nextek. Nextek, LLC is a fully functioning software development company in the financial services industry. Nextek creates software applications and solutions to serve the needs of enrolled Financial Services Professionals. If you love technology, thrive on building relationships, and want to do work that genuinely makes a difference, we want to hear from you!

What You’ll Do

Day to day, you’ll work directly with clients to make sure they’re getting the most out of our software. That means:

Proactively contact clients to improve technology adoption
Proactively identify areas in our technology solutions for clients and independently contact them to engage and adopt solutions.
Onboarding new clients and training them on our platform
Being the main point of contact for questions, issues, and follow-ups
Working with internal teams to make sure client-reported bugs and enhancement requests get to the right people
Helping plan and run weekly client meetings and training sessions
Keeping our Support site and Knowledge Center up to date so clients can find answers on their own
Figuring out whether a reported issue is an actual bug or a training gap and handling it either way
Going onsite for client training events when needed
Staying current on new features and product updates so you can speak to them confidently
Completing our own onboarding process so you understand the experience from the client’s perspective
Attending industry events and trainings to stay sharp
Other duties as assigned

What you Bring

1+ years in technology support or customer service role – Required
Bachelor’s degree or equivalent – Preferred
Technology support experience - Preferred
Be comfortable with Microsoft Office, especially Excel
Wealthbox CRM - Preferred
Communicate clearly in writing and on the phone with clients, with teammates, and with leadership
Have solid attention to detail and follow through on open items
Be able to think through a problem methodically and document what you find
Work well on your own and as part of a team
Have some familiarity with the financial services industry (or be willing to learn it quickly)

What we Offer

Competitive compensation and comprehensive benefits
4 weeks of accrued PTO, plus 9 paid holidays
Medical, dental, vision, life insurance, and 401(k)
8 hours of paid volunteer time off (VTO)
Ability to work in-office four days per week with one remote workday
Ongoing professional development and training
A collaborative team that values expertise, initiative, and growth

At Nextek, we set high expectations, but we back them with support, collaboration, and real opportunities to grow. If you are someone who enjoys helping clients succeed, solving problems on the fly, and being part of a team that takes its work seriously, we encourage you to apply. Check out more amazing opportunities here: https://www.careers.gradientfinancialgroup.com/

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