About the Organization
ABOUT AREA15 LAS VEGAS
AREA15, located parallel to the Las Vegas Strip, represents the world's first purpose-built immersive entertainment district offering live events, distinctive attractions, interactive art installations, extraordinary design elements, unique retail, ground-breaking technology, bars and eateries and much more. AREA15's curated mix of dynamic destinations-including LIFTOFF Bar and Ride, Meow Wolf's Omega Mart, Dueling Axes, Five Iron Golf, Kaia, The Beast, Wink World: Portals Into the Infinite, Museum Fiasco, Dopeameme Institute for Pleasure Research (D.I.P.R.), JOHN WICK EXPERIENCE and many more-represents what's next in experiential entertainment. With a robust, ever-changing roster of concerts, events, immersive art exhibitions, out-of-this-world nightlife and boundary-pushing production shows, AREA15 attracts visitors of all ages. Zone 2: The Terminals at the AREA15 District welcomes Universal Destinations & Experiences' new, year-round horror entertainment experience Universal Horror Unleashed, Felix & Paul Studios' Interstellar Arc, The Escape Game/Great Big Game Show and many more coming soon!
Follow on Instagram and Facebook: @AREA15Official; and YouTube: AREA15. Hashtag: #AREA15.
AREA15 is an equal opportunity employer and values diversity. We are committed to complying with all federal, state and local laws providing equal opportunities and all other employment laws and regulations.
Description
AREA15 is an immersive entertainment and event destination that blends art and music in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion.
The Attractions Operator is responsible for ensuring the safe and enjoyable operation of AREA15 attractions by conducting daily safety inspections, promoting and selling attraction tickets and experience passes, enforcing safety policies and procedures, and delivering exceptional guest service. Attractions Operators actively engage with guests to recommend AREA15 attractions, experiences, and offerings while generating qualifying ticket sales opportunities. This role is instrumental in maintaining the safety and enjoyment of our guests within a dynamic, vibrant, and innovative entertainment environment. Attractions operators will be required to obtain and maintain all attraction-specific operating certifications through on-the-job training.
RESPONSIBILITIES AND DUTIES:
- Operate amusement rides and attractions in accordance with established safety policies, procedures, and operating standards.
- Monitor attraction systems and ride operations to ensure the safety of guests and team members at all times.
- Load and unload guests efficiently while verifying compliance with ride requirements, height restrictions, and accessibility guidelines.
- Inspect and secure ride restraints, lap bars, harnesses, seat belts, and other safety equipment prior to dispatch.
- Provide clear safety instructions, attraction information, and exceptional guest service in a professional and courteous manner.
- Monitor and manage attraction queues, crowd flow, and guest throughput to maintain efficient operations and positive guest experiences.
- Observe guest behavior and attraction conditions to identify, prevent, and report any potential safety hazards to management in a timely manner.
- Perform opening, operating, and closing procedures for assigned attractions.
- Respond promptly and effectively to ride interruptions, operational issues, guest concerns, and emergency situations.
- Assist with ride evacuations and emergency procedures in accordance with established protocols.
- Conduct routine attraction inspections and complete required operational and safety documentation.
- Maintain cleanliness, organization, and presentation standards throughout attraction areas.
- Collaborate with team members and leadership to ensure safe, efficient, and guest-focused operations.
- Uphold company values and service standards while creating safe, enjoyable, and memorable experiences for guests.
- Utilize themed guest interactions to deliver a unique, immersive, and memorable guest experience.
- Identify, de-escalate, and resolve guest conflicts or disturbances professionally and effectively while maintaining a positive atmosphere.
- Work safely and in compliance with all local laws, company policies, work rules, and best-practice guidelines while promoting a proactive safety-first culture throughout the department.
- Promote, sell, and process AREA15 Passes, tickets, and other assigned products in accordance with established policies and procedures.
- Verify tickets, reservations, and booking times for attractions and activations.
- Greet and welcome visitors to AREA15 and its attractions.
- Provide guests with information regarding AREA15 attractions, experiences, events, and offerings.
- Demonstrate ART! (AREA15's service standards) in every guest interaction.
- Demonstrate strong interpersonal and communication skills in all guest and business interactions.
- Adhere to department and company policies and procedures.
- Maintain a professional, polished appearance in line with AREA15 standards.
- Work varied shifts, including nights, weekends, holidays, and special events.
- Perform other work-related duties as assigned.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
