Company Overview
Alpha Nodus, Inc. is a healthcare software company focused on improving patient access through innovative technology. Our solutions help streamline the entire care experience — from scheduling to service delivery — enabling providers to operate more efficiently and patients to receive care faster. We’re building tools that support a just-in-time healthcare model, where timely access and meaningful patient-provider interactions come first.
Summary
We're looking for a dynamic and client-focused Customer Success Manager to become a key part of our team. In this role, you’ll be responsible for guiding clients to successful outcomes through the adoption and use of our Gravity AI Services. Your efforts will directly contribute to enhancing healthcare access and improving operational efficiency for our customers.
Key Responsibilities
- Foster strong, long-term relationships with customers to ensure consistent value and satisfaction.
- Deliver comprehensive onboarding and product training to help clients integrate our solutions smoothly.
- Track engagement and utilization data to identify gaps and proactively resolve client challenges.
- Serve as the voice of the customer by sharing insights and feedback with internal teams to improve our products and services.
- Schedule regular client meetings to gauge satisfaction, address concerns, and identify expansion opportunities.
- Leverage client analytics to drive performance improvements and ROI for each account.
What We’re Looking For
- A bachelor’s degree or higher in a technical or related field.
- Proven background in customer success, account management, or similar client-facing roles — ideally within a SaaS environment.
- Strong ability to balance customer advocacy with business goals, and a track record of driving retention and growth.
- Excellent written and verbal communication skills, with an ability to explain complex solutions in a simple way.
- Familiarity with tools such as Pipedrive, Google Workspace, and Freshdesk is a plus.
- Data-driven mindset with the ability to translate insights into actionable strategies.
Why Join Us?
If you’re passionate about using technology to improve lives and want to be part of a mission-driven company in the healthcare space, we’d love to hear from you. This is your opportunity to make a real impact while growing your career in a fast-paced, collaborative environment.
This is a full-time, in-office position
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
Application Question(s):
- Based on your experience, what are your salary expectations for this role? (Required)
Education:
Experience:
- Customer Success Manager in SaaS: 3 years (Required)
Ability to Commute:
- Sunrise, FL 33323 (Required)
Work Location: In person
