Top 9 Ooma Jobs | SimplyHired

Customer Account Manager (FluentStream)
Ooma —Salt Lake City, UT
- $50,000 - $60,000 a year
- Remote
- Continuous improvement
- Organizational skills
- Communication skills
- Travel reimbursement
- Commuter assistance
Quick Apply
Customer Support Representative
Ooma —Boca Raton, FL
- $22 an hour
- On call
- Spanish
- Mid-level
- Organizational skills
- Travel reimbursement
- Commuter assistance
Quick Apply
Senior Sales Engineer - AirDial
Ooma —Chicago, IL
- $135,000 - $185,000 a year
- Remote
- Mid-level
- 3 years
- Associate's degree
Quick Apply
Software QA Engineer
Ooma —Sunnyvale, CA
- $123,000 - $135,000 a year
- Computer Science
- 5 years
- Bachelor of Science
- Travel reimbursement
- Commuter assistance
Quick Apply
Senior Engineer
Ooma —Sunnyvale, CA
- $124,500 - $157,000 a year
- 8 years
- Product management
- Scripting
- Travel reimbursement
- Commuter assistance
Quick Apply
Senior Voice Engineer
Ooma —Sunnyvale, CA
- $124,500 - $157,000 a year
- 8 years
- Product management
- Scripting
- Travel reimbursement
- Commuter assistance
Quick Apply
Test Technician (Temp)
Ooma —Newark, CA
- $25 - $32 an hour
- Temporary
- Mid-level
- Computer networking
- Experience equivalent to degree accepted
Quick Apply
Senior Software Quality Assurance Engineer
Ooma —Sunnyvale, CA
- $130,000 - $160,000 a year
- Computer Science
- Bachelor of Science
- Laboratory experience
- Travel reimbursement
- Commuter assistance
Quick Apply
13h

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Customer Account Manager (FluentStream)

Ooma -
Salt Lake City, UT

Quick Apply

Job Details

$50,000 - $60,000 a year

Benefits

Travel reimbursement
Commuter assistance
Health savings account
AD&D insurance
Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount

Qualifications

Customer communication

Full Job Description

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

The Customer Account Manager is an entry-to-associate-level role responsible for managing a high-volume portfolio of small-to-mid-sized business customers. Working with growing independence, you will execute renewals, support at-risk save motions, respond to customer needs, and help customers get reliable value from their FluentStream solutions. This role is designed for someone building foundational skills in account management and customer success within the telecom industry.

What You'll Do:

Portfolio Management – Own a high-volume portfolio of smaller business accounts, serving as the primary point of contact for day-to-day account needs and inquiries.
Renewal Execution – Prepare and present renewal quotes, respond to customer questions, and route agreements through DocuSign and the appropriate approval workflows.
At-Risk Management – Identify, document, and escalate at-risk accounts in Salesforce, coordinating with internal teams to execute save motions and address churn risks promptly.
Reactive Support – Respond to inbound customer concerns, account changes, and service-related issues in a timely manner, partnering with Support to drive resolution.
Customer Communication – Maintain regular, consistent contact with customers—reinforcing the value of their FluentStream services, addressing concerns, and keeping them informed and confident.
Customer Education – Guide customers on product best practices and feature adoption, helping them use their solutions more effectively and reduce reliance on reactive support.
Salesforce Hygiene – Maintain accurate, up-to-date records of customer interactions, account health, renewal activity, and pipeline data—ensuring information is current and accessible to the broader team.
Internal Coordination – Partner with Support, Sales, and Growth teams to ensure customers receive timely assistance and a seamless experience.
Upsell Identification – Flag potential upsell or expansion opportunities and coordinate with the appropriate internal team to support customer growth.
Process Improvement - Utilizing AI tools to find opportunities for process improvements and automation.

Experience We're Looking For:

0–2 years of experience in customer success, account management, or a customer-facing support or coordination role.
Strong organizational skills with the ability to manage a high volume of accounts with growing independence.
Clear and professional written and verbal communication skills.
Ability to identify and address common challenges using analytical thinking and established processes.
Familiarity with CRM platforms (Salesforce preferred) and standard business communication tools.
Genuine curiosity, openness to feedback, and a drive to grow professionally.
Experience in telecommunications or UCaaS is a plus, but not required.

Success in This Role Looks Like:

Reliability – Customers and teammates can count on you to follow through—renewals are executed on time, Salesforce records are accurate, and commitments are kept.
Consistent Retention – Renewal rates are strong across your portfolio, with at-risk accounts surfaced and documented before churn occurs.
Customer Confidence – Customers feel supported, informed, and positive about their experience with FluentStream.
Team Contribution – You actively participate in team discussions, seek feedback, and contribute to shared goals and continuous improvement.

What We Offer:

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.

Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO, PPO's or a PPO with a HDHP (including HSA, which Ooma helps fund)
Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
FSA Healthcare & Dependent Care
Commuter Benefits
Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
401(k), including employer match, and Roth
Employee Stock Purchase Plan (ESPP)
Paid Time off, Sick Time, as well as corporate holidays observed
Employee Assistance Program
Life Balance benefits with Travel Assistance Services and Identity Theft
Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc

Ooma is an equal opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.

Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.

Quick Apply

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ooma jobs

Customer Account Manager (FluentStream)

Customer Support Representative

Senior Sales Engineer - AirDial

Software QA Engineer

Senior Engineer

Senior Voice Engineer

Test Technician (Temp)

Senior Software Quality Assurance Engineer

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