Position Title: Warehouse & Customer Service Associate
Pay: DOE
Schedule: Full-Time
Position Overview
We are seeking a dependable and motivated Warehouse & Customer Service Associate to join our team. This position combines customer service responsibilities with hands-on warehouse support, making it ideal for someone who enjoys variety in their workday. Approximately 60% of the role is office-based customer service and administrative work, while 40% involves warehouse operations, inventory handling, and physical labor.
The ideal candidate is friendly, professional, hardworking, and willing to jump in wherever needed. We are looking for someone who takes pride in helping customers, works well independently, and demonstrates a strong work ethic.
Responsibilities Customer Service & Office Duties (60%)
- Answer inbound customer calls professionally and courteously
- Make outbound calls to customers regarding orders, deliveries, and follow-ups
- Assist customers with product inquiries, order status updates, and general questions
- Process orders, invoices, and other documentation accurately
- Maintain customer records and company databases
- Coordinate with warehouse staff to ensure timely order fulfillment
- Provide exceptional customer service while building positive customer relationships
- Perform general administrative and clerical tasks as needed
Warehouse Duties (40%)
- Receive, organize, and stock incoming inventory
- Pull, package, and prepare orders for shipment or pickup
- Load and unload products safely
- Maintain warehouse cleanliness and organization
- Conduct inventory counts and assist with inventory management
- Safely operate warehouse equipment as trained
- Assist with deliveries or transportation of materials when required
Qualifications
- High School Diploma or GED required
- Basic computer skills, including email, data entry, and standard office software
- Strong phone communication skills for both inbound and outbound customer interactions
- Good driving record
- Ability to lift and carry 40 pounds or more regularly
- Ability to stand, walk, bend, and perform physical tasks throughout the day
- Previous customer service, warehouse, or logistics experience preferred but not required
Desired Personal Qualities
We are looking for someone who:
- Has a warm, friendly, and approachable personality
- Treats customers, coworkers, and vendors with respect
- Is willing to learn new skills and take on new challenges
- Demonstrates persistence and follows tasks through to completion
- Isn't afraid to roll up their sleeves and work hard when needed
- Displays maturity, professionalism, and sound judgment
- Is trustworthy, dependable, and accountable
- Has a bright, curious mind and enjoys solving problems
- Works well both independently and as part of a team
Just hit the “Apply” button above and you’re half-way home!
Or, send your resume to [email protected] or call 907-222-7002 and we’ll set up a time to meet!
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Opti Staffing Group is a locally owned and operated full-service staffing agency that boasts continual growth and innovation. We have six offices located throughout the Pacific Northwest in Alaska, Washington, and Oregon. Our focus is on long-term career placement.
Opti is the recruiting partner for some of the country’s leading companies—offering hiring solutions you can’t find anywhere else.
Our recruiters will take the time to get to know you, understand what you’re looking for in a job and then present job opportunities that are a good fit for your skills and experience.
