7,000 Diseases - 500 Treatments - 1 Rare Pharmacy
PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.
If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.
We are seeking team members who:
Are inspired and compassionate problem solvers;
Produce high quality work;
Thrive in the excitement of the ever-challenging environment of modern medicine; and
Are committed to achieving superior health outcomes for people living with rare and devastating diseases.
At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.
Join the PANTHERx team, and define your own RxARE future in healthcare!
Location: Pittsburgh, PA (Hybrid)
Classification: Exempt
Status: Full-Time
Reports to: Data Feed Support Manager
Purpose
The Production Support Engineer (Overnight) is responsible for the real-time monitoring, troubleshooting, and remediation of automated partner data solutions delivery during overnight hours. This role detects data solution failures, diagnoses the cause, executes the approved remediation, regenerates or corrects the affected deliverables, and provides them to the partner within SLA, without waiting for the next-day daytime shift.
This is a hands-on technical production support role. The successful candidate is comfortable working independently overnight, has strong SQL skills, can troubleshoot data and file delivery failures under time pressure, and operates with discipline from documented runbooks while knowing when an issue must be escalated.
Responsibilities
Feed Monitoring & Failure Detection
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Monitors automated partner feed generation and SFTP delivery throughout the overnight window, responding to alerts thatindicatea delivery failure or feed error.
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Triages incoming alerts and failures, classifying severity andidentifyingwhich partner feeds and SLAs are affected.
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Maintains situational awareness of the overnight feed delivery schedule and the SLA deadlines associated with each partnerdata solution.
Troubleshooting & Remediation
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Diagnoses feed delivery failures using SQL and the documented runbook for the affected feed,identifyingthe root cause of the failure in the data, the generation logic, or the delivery process.
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Executes approved remediation procedures to correct, regenerate, and redeliver affected files, verifying that corrected files meet delivery requirements beforesending tothe partner.
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Delivers corrected files to partners via SFTP within SLA, confirming successful delivery and documenting the incident and resolution.
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Escalates issues that fall outside documented runbooks to the Lead, Partner Data Feed Support, rather than improvising fixes that could diverge from the underlying pipeline logic.
Documentation & Continuous Improvement
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Exposure to pipeline observability or alerting tooling (Monte Carlo, Datadog, or equivalent) and data contract concepts (ODCS or equivalent).
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Prior experience in a 24x5 or 24x7 production support or NOC environment.
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Bachelor's degree in Computer Science, Information Systems, Data Engineering, ora relatedfield, or equivalent experience.
Work Environment
This position works in a home office and professional office environment. When in-office this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, and communications via MS Teams.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, see, talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading and working with various forms of data on a screen. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Benefits:
Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!
Equal Opportunity:
PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.
