Top 3239 Pc connection Jobs

IT Dispatcher (Remote - work from home)
Xantrion —Remote
- $45,000 - $50,000 a year
- Weekends as needed
- Remote
- Spanish
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
5d
Healthcare Call Center Supervisor (Remote)
CareTalk Health —Remote
- $40 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
- 3 years
Quick Apply
13d
Phone Sales Representative - Remote
Local Splash —Remote
- $15 an hour
- Full-time
- Remote
- Google Workspace
- Windows
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Inside Sales Associate - Remote
Local Splash —Remote
- $15 an hour
- Full-time
- Remote
- Google Workspace
- Windows
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Inbound Call Center Representative
AnswerNet Remote —Remote
- $16 an hour
- Full-time
- Remote
- Background check
- Computer literacy
- English
- Paid training
- Health insurance
Quick Apply
13d
Patient Support Specialist (Remote)
CareTalk Health —Remote
- $17 an hour
- Multiple hires
- Remote
- Spanish
- Medical office experience
- HIPAA
Quick Apply
14d
Dental Hygienist
Michael S Gilman DDS PC —Reno, NV
- $49.50 - $57.17 an hour
- Part-time
- Dental office
- Vital signs
- OSHA
- Health insurance
- Dental insurance
Quick Apply
Associate Attorney - Civil Defense Litigation
Butt Thornton & Baehr PC —Albuquerque, NM
- From $90,000 a year
- Full-time
- Doctoral degree
- Mid-level
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Part-Time Accounting Specialist
pc/nametag —Verona, WI
- From $22 an hour
- Part-time
- Hybrid work
- Background check
- Mid-level
- Office
- Employee discount
- Flexible schedule
Quick Apply
Maintenance Technician - 2nd shift
Colorado Premium —Greeley, CO
- $22.76 - $36.37 an hour
- Full-time
- Basic math
- Maintenance
- Mid-level
- AD&D insurance
- Health insurance
Quick Apply
Licensed Dental Hygienist
Dentists of Highland Park PC —Saint Paul, MN
- $27.00 - $37.75 an hour
- Part-time
- Dental office
- Communication skills
- Entry level
- Continuing education credits
- Health insurance
Accounting Specialist
pc/nametag —Verona, WI
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- US work authorization
- Health savings account
- Paid holidays
Quick Apply
Bilingual WAH - SOUTH CAROLINA ONLY - Call Center Representative
InfoCision Management Corp. —South Carolina
- $13 an hour
- Night shift
- Remote
- Computer skills
- Communication skills
- Entry level
- Paid training
- Work from home
Electrician
Novolex —Plattsburgh, NY
- $35.70 an hour
- Overtime
- Customer service
- Mid-level
- 3 years
- Health insurance
- Dental insurance
New Account Sales - Automotive Software
CDK Global —Minneapolis, MN
- $75,000 a year
- Full-time
- Dealership
- Mid-level
- Travel
- Health insurance
- Dental insurance
Maintenance Electrician
Dura-Line —Sandersville, GA
- From $32.50 an hour
- Overtime
- Microsoft Word
- Background check
- Computer science
- Health savings account
- Paid holidays
Resident Operational Engineer - Phoenix
Eletric80 —Phoenix, AZ
- $75,000 - $90,000 a year
- Full-time
- Engineering
- Mid-level
- 3 years
- Disability insurance
- Health insurance
HVAC Technician
MasTec Communications Group —Charlotte, NC
- $15 - $32 an hour
- Weekends as needed
- Clean driving record
- Mid-level
- Driver's License
- Employee stock purchase plan
- Paid holidays
13d
Associate Attorney, Litigation
Roger G. Jain & Associates, P.C. —Houston, TX
- $125,000 - $200,000 a year
- Full-time
- Hybrid work
- Senior level
- 10 years
- Health insurance
- Dental insurance
Quick Apply
14d
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
MCI Careers —Savannah, GA
- $15 an hour
- Part-time
- 18 years or older
- Spanish
- Microsoft Excel
- Paid training
- Paid holidays

I want to receive the latest job alert for pc connection

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

pc connection jobs near

IT Dispatcher (Remote - work from home)

Xantrion -
Remote

Quick Apply

Job Details

Full-time
$45,000 - $50,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
401(k) matching

Qualifications

Computer operation
Microsoft Outlook
Writing skills
Project coordination
Employee relationship building
High school diploma or GED
Incident management operations support
Desktop applications
Video conferences (communication methods)

Full Job Description

If you are an experienced client service representative who likes a fast-paced environment and has experience providing services in person, we invite you to explore our Dispatcher position. Work from home and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business.

This is a remote role working from home within the United States.
Shift: Monday - Friday, 10:00 AM - 7:00 PM (PST)

Primary Purpose and Function

The overall occupational objective of a Dispatcher is to provide support in coordinating workflow for Service Desk technicians and engineers who, in turn, provide service to our clients.

Essential Functions and Responsibilities

Ticket Management

Answer high volume incoming calls and chat requests from our call center.
Identify incoming service requests within ConnectWise Triage board and remove unwanted SPAM.
Perform ticket triage by clarifying and updating fields within tickets to ensure technicians can quickly and accurately gauge the scope of the service requests.
Schedule tickets to the most appropriate resources based on urgency, availability, and technician skill level.
Adhere to internal security policies by seeking approval for access changes in service requests from client’s IT liaison in writing, where appropriate.
Set client expectations regarding the availability of resources for tickets that come into the service board and tickets that require dispatching.
Maintain an awareness of trends in client’s service requests and alert service managers or primary consultants to recurring issues, particularly when problems reported may be indicative of a larger issue.
Assist with low level tickets such as password reset requests and group membership changes.
Make outbound phone calls on positively rated tickets and request they convert to positive reviews on Google.

Administration

Forecast workload for support staff, including weekend and after-hour work, to assist with scheduling and escalating work.
Prepare resource schedules for helpdesk coverage, escalation engineers, on-call resources, departmental shadowing, and team meetings.
Update client information (i.e. client engineer assignments, primary liaisons, etc.), as needed.
Periodically review open requests and verify their status, proper client agreements are selected, and a resource is assigned.

Position Requirements

Formal Education & Certification

High school diploma or equivalent.

Knowledge & Experience

Minimum of 2 years in customer service, dispatching, project management, or equivalent combination of education and experience.
Customer service experience in a call center, dispatch center, or telecommunications organization is a plus.
Previous MSP dispatch and/or coordination experience is highly desired.
Experience with ConnectWise or similar ticketing systems is highly desired.
Ability to quickly and accurately determine incident scope and impact.
Demonstrable competency in use of MS Office products:
- Outlook – high level for e-mail and organizational tracking tasks
- Excel / Word – intermediate skill
Ability to multitask with an appropriate sense of urgency.
Superior customer service and communication skills, both written and verbal.
Efficient time management skills.
Superior documentation and follow-up skills.
Spanish bilingual skills are highly preferred.

Personal Attributes

Positive attitude.
Excellent verbal and written communication skills.
Ability to work under pressure, meet deadlines, and handle multiple tasks in a fast-paced environment.
Experience working in a team-oriented, collaborative environment.
Ability to compromise when merited, as well as exercise good judgment
Ability to work independently, proactively, and establish ownership of issues.
Demonstrated interpersonal skills, able to foster strong relationships internally and externally.
Desire to grow and evolve the position.

Performance Metrics

All tickets are properly scheduled according to our internal-facing SLAs.
Manager and peer review of goal achievement.
Coachability, willingness to work as a member of a team.
Detailed ticket notes at every relevant step of dispatch.
Dispatch portal is properly maintained. Tasks do not “fall through the cracks”.

Physical Demands

Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue.
Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain.
Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals.
Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills.
Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision.
Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain.
Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity.
Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed.

Company Policy and Procedure Compliance

Follow and support company policies and procedures as well as all local, state, and federal laws.
Always maintain confidentiality of company and customer records and information.
Maintain a professional image, adhering to Xantrion’s dress code.
Must have an existing cell phone (running current Android or iOS).
If applicable Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details.

When Working Remote

Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing.
Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private.
Must use Xantrion-provided PC and headset to execute job functions.

Benefits

Salary range $45,000 - $50,000/year, depending on experience.
100% of medical, dental, and vision for you and your family.
401K with company match up to 4% of salary.
Certification and training reimbursement.
17 days/year PTO (in addition to training allowance).
Bonuses for referring new clients or employees.

Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.

PwdQkaakxe

Quick Apply

Refine Your Search

pc connection jobs

IT Dispatcher (Remote - work from home)

Healthcare Call Center Supervisor (Remote)

Phone Sales Representative - Remote

Inside Sales Associate - Remote

Inbound Call Center Representative

Patient Support Specialist (Remote)

Dental Hygienist

Associate Attorney - Civil Defense Litigation

Part-Time Accounting Specialist

Maintenance Technician - 2nd shift

Licensed Dental Hygienist

Accounting Specialist

Bilingual WAH - SOUTH CAROLINA ONLY - Call Center Representative

Electrician

New Account Sales - Automotive Software

Maintenance Electrician

Resident Operational Engineer - Phoenix

HVAC Technician

Associate Attorney, Litigation

BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)

I want to receive the latest job alert for pc connection

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected