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MSP Systems Engineer

Platinum Coast Technology
Bonita Springs, FL

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Job Details

Full-time
$40,000 - $75,000 a year
10 hours ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

IT operations
Field service
Technical documentation
In-person customer service
Windows
Managing clients in a customer support role
VLAN
Firewall
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Computer management
Networking equipment (troubleshooting support)
IT
Desktop administration
Hardware diagnostics
Automation tools
PowerShell
VPN

Full Job Description

Job Title: MSP Systems Engineer

Location: [Bonita Springs]
Employment Type: Full‑Time

About Us

We are a fast‑growing Managed Service Provider focused on delivering secure, automated, and reliable IT services. We have been serving the SW Florida region since 2005. Our technology stack centers around Autotask, Datto RMM, IT Glue, and Kaseya 365 User Management—but we welcome candidates with equivalent PSA/RMM experience such as ConnectWise, NinjaOne, Atera, Syncro, or Kaseya VSA.

We're seeking a proactive, skilled MSP Systems Engineer who can provide both remote and on-site support while maintaining high standards of automation, documentation, and customer service.

Key Responsibilities

Administer and optimize Datto RMM, including monitoring, patching, scripting, and policy creation.
Work daily in Autotask to manage tickets, SLAs, project tasks, and workflows.
Maintain accurate and comprehensive documentation in IT Glue, including SOPs, diagrams, credentials, and asset details.
Manage Microsoft 365 user lifecycle tasks including:
User provisioning & deprovisioning
License assignment
MFA/security policy setup
Usage reporting & compliance audits
Provide on‑site IT support for client locations, including:
Desktop, laptop, and hardware troubleshooting
Server and network device installation or maintenance
Hands‑on remediation for escalated issues
Client interaction and relationship management
Deploy agents, configure policies, and assist in onboarding new clients into the MSP ecosystem.
Troubleshoot and resolve Tier 2/Tier 2.5 technical issues (servers, endpoints, cloud services, networking).
Follow MSP best practices for security, patching, backup monitoring, automation, and proactive maintenance.

Required Skills & Experience

At least 1 year of experience working for a Managed Service Provider or IT Services firm.
Experience with:
Autotask PSA or equivalent PSA (ConnectWise, Halo, Syncro, etc.)
Datto RMM or equivalent RMM (NinjaOne, Atera, Syncro, ConnectWise Automate, Kaseya VSA, etc.)
IT Glue or equivalent documentation platforms
Microsoft 365 administration
Hands-on experience providing on‑site support for customers.
Strong troubleshooting skills across Windows Server, Active Directory, and desktop OS environments.
Familiarity with firewalls, switches, VLANs, VPNs, and general network diagnosis.
PowerShell scripting experience preferred.
Ability to multitask and thrive in a fast‑paced MSP environment.

Preferred Qualifications

Datto RMM certifications or related MSP tool certifications.
Experience with Datto BCDR or similar backup platforms.
Experience with Azure AD/Entra ID and modern cloud services.
Knowledge of cybersecurity best practices and compliance frameworks.

What We Offer

Competitive salary based on skill and experience
Paid certifications and ongoing technical training
Growth opportunities within an expanding MSP
Collaborative and modern work environment
PTO, paid holidays, and full benefits package

How to Apply

Submit your resume and a brief summary of your MSP/RMM/PSA experience to [email protected].

Job Type: Full-time

Pay: $40,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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platinum technologies jobs

MSP Systems Engineer

Cybersecurity Operations Lead

Low Voltage / Security System Technician

AI Engineer

Data Science & Analytics Technical Lead

Data Operations Technical Lead

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