Top 2 Polyvision Jobs

Customer Care Specialist
Polyvision Corporation —Okmulgee, OK
- $26.50 - $33.50 an hour
- Full-time
- Background check
- Spanish
- Customer service
- Paid training
- Health insurance
Quick Apply
10d

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Customer Care Specialist

Polyvision Corporation -
Okmulgee, OK

Quick Apply

Job Details

Full-time
$26.50 - $33.50 an hour
10 days ago

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Customer returns handling
Customer service
Employee relationship building
Customer support
Phone call management
Order processing
Stakeholder relationship building

Full Job Description

· Order & Data Management

· Order Entry: Processing all customer orders across US and Latin American (LATAM) regions.

· ERP Maintenance: Keeping customer master data and contract pricing accurate inside SAP.

· Data Input: Registering new customer accounts into the system.

· Invoicing: Processing invoices and generating Advance Shipment Notifications (ASNs).

· Customer Relations & Support

· Inbound Communication: Answering the main 800-number customer service phone line.

· Inquiry Handling: Managing inbound digital requests coming through corporate email inboxes.

· Order Tracking: Providing regular status updates and estimated delivery times to clients.

· Fulfillment: Processing and shipping physical sample requests to prospective buyers.

· Sales Operations

· Quoting: Calculating and delivering price quotes for standard, custom, or special engineering requests.

· Outbound Support: Sharing marketing materials, corporate promotions, and product updates with the existing customer base.

· Supply Chain & Quality Coordination

· RMA & Credits: Managing the Return Merchandise Authorization process and issuing financial credits by partnering with the Quality Department.

· Production Liaison: Coordinating daily with the manufacturing plant floor to align production schedules with customer shipping deadlines.

Skills/Abilities

Strong interpersonal skills and consultative selling experience
Strong written and verbal communication
Goal oriented and self-motivated
Highly organized with solid computer/technical skills(Microsoft Office/SAP/Salesforce)
Team player, ability to build strong internal and external relationships
Bi-Lingual(English & Spanish)

Education:

Bachelor’s Degree or equivalent work experience

Pay: $26.50 - $33.50 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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